AMP Security Review

Peter has been very helpful and explained all very nice
I love the system, I love the camera
And I'm glad we have this new security sistem
Thank you Peter for everything.

Best security system out there! Not only does it secure your home, but it makes it like an actual smart home!

Brenna was excellent. Very knowledgeable and helpful.

Great Customer Service. Very pleased with Geofence and other aspects of security features. App easy to use.

Jeremy J was terrific. Has a passion for his work and knows his business!!!
Would highly recommend !

Blake and LJ were both knowledgeable and professional when it came to explaining and installing the equipment. I'm extremely confident in the security of my home thanks to Amp!

The Sale and Tech team couldn't be better! Our tech, Jonathan, has done installation and come out to assist with an issue. He is thorough, polite, extremely knowledgeable, and an absolute pleasure to have help us!

I interacted with AMPSmart on March 30 and needed help restoring my video back to my phone after being disconnected from the internet. The representative was extremely helpful and patient walking me through the process. The representative was extremely courtesy and pleasant throughout AMP Smart rocks.

Thanks again.

This equivalent is less than four months old. I had two out of three cameras not working. I called amp customer service line and they transferred me to tech support. They couldn t get all the cameras working properly and advised me there would be a service charge to fix them. This system they sold me was suppose to have an equipment warranty. They told me there was no warranty and I d be responsible for the labor and service call. So I WOULDNT USE THESE COMPANY!!!

Service was great and detailed. Tried many things with a clear understanding of what was being tested.

Have had my system for a couple of weeks and am very impressed. Donnie was wonderful to work with and helped me understand my options. Would recommend them to everyone.

Sara helped me set up my camera system after I switched internet providers. She was very kind and patient with me. Helped with all the questions i had and was very professional! Very satisfied with the services provided. 5 stars!

They will steal your money, and take there time returning it if you cancel within the 3 day grace period. My next step is getting BBB involved and Indiana state attorney General office to look into this scam of a company.

Great company
Gotta give a hand to Isaac Powell

Very helpful and polite and I usually get someone that speaks and understands English, always a worry when you deal with some companies tech support

Wow... I have no words.... what an amazing experience. No wait time for over the phone support. Great customer service.. Jaxson you ROCK !!! Thank you so much for your time and service..

This company is horrible and nothing but a rip off, worst mistake I have ever made. I should have stayed with ADT!!!!!!!!

Blake was very nice and professional. Answered all questions. Great service.

Technician was wonderful, did a fantastic job!! Highly recommended!
I'm glad were protected now

Dana was very helpful and I had many questions and she answered every one. Thank you Dana

The techs were very friendly, knowledgeable, a pleasure to work with.

If there was a way to leave zero stars here I would, but this comment will give me a little peace of mind. ZERO STARS for sketchiness.

What started as a problem in 2017 with a door-to-door salesman selling us an unadvertised 60-Month contract that cost $1,800 to cancel (or whatever you have left on your contract) is still a problem today as I tried to cancel and my options were either the $1,800 or around $1,400 left on my contract...what savings!

Stay away from the sketchy door-to-door salesman just trying to give you the "good deals"

And be warned that these contracts AUTOMATICALLY renew for 12 months if you don't give them a 30 day notice. I already sent in my notice for 2021...because there's no way I could afford to pay $1,400 to cancel something I don't even want. I could not recommend this to anyone any less.

There is an option to get someone else to take over your contract for you, but why would I give my friends and family a commitment that I didn't even want.

The gentleman that came to our house was kind and professional. He informed us of ways our existing security provider was not fully protecting our home. He offered solutions so we switched to Guardian. We've been very pleased with their service ever since.

This company is amazing. The equipment is top of the line. I love all the new smart options. Those new doorbell cameras are incredible. My favorite thing is probably the Yale door lock. When you have a roommate who forgets to lock the door constantly it's nice being able to open my AMP Smart app and lock my door from work.

I wish to say something about Ester. I have spoken to her several times and she is amazing. A few times, I'm afraid that I was less than happy but she has always been very kind, helpful and cheerful. I can't say how nice she has always been. She will always go the extra mile and does it with an amazing attitude. She is always patient, helpful and very pleasant. I wish we could clone her and make her the constant in all businesses. The world would be a better place but you are lucky enough to have her.
The last tech that came out to resolve my issues with the system was outstanding as well but sadly. I don't remember his name but he was fantastic and did an outstanding job.

Levi was extremely friendly and professional. His presentation was informative and interesting. The technician, Chris, was friendly, quick with the install and thorough ensuring my wife and I were up to speed with our new system before finishing. Zero issues with Amp Smart. Very happy and secure.

Sales person and tech was very professional and pleasant would recommend AMP SMART

Very pleased with this service...
Customer service is very professional and helpful, thank you Jackson!

Thank you Travis for your great customer service ! We have always found your tech skills to be outstanding. You were very knowledgeable, patient & understanding on our call today. You helped us resolve our concerns in a professional & compassionate manner. Thank you Travis !

The customer service I received today was excellent. My customer service agent was Maddy. She was extremely nice and polite and easy to talk to. She understood all my concerns and helped me fix the problem with ease. I wasn t on hold very long and Maddy seemed genuinely interested in helping me out.

Mike Kissler was very professional and helpful during install.

Very polite, helpful, diligent and friendly while solving our issue!!

Nate was very professional and Courteous. He explained everything to us and answered all questions.

Great customer service! We love feeling secure in our home!

Five stars for Dana. She is very professional. The issue has not been resolved yet but she has been trying to find a resolution. Thanks

David the rep was great and very proffesional explained things well was funny and answered all my questions quick and promptly asked very good questions about us and held good conversation!!

The service tech Chris came 5 mins after we decided to get service he also did a great job with the install and was very very professional I'm happy with how everything flowed and went well he was very informative when I asked him question and explained how to use all equipment very well
Would recommend this service to anyone
Thanks codi Sutton

BUYER BEWARE - NOT 24/7/365 CUSTOMER SERVICE, TECH SERVICE - NOT THE ACTUAL MONITORING SERVICE - THIRD PARTY BS COMPANY

Going around door to door without a mask during a pandemic. They were relentless (I understand salesmen have to be to make a sale) but even after asking them to leave they wouldn t stop trying to sell me on this product which seems like a rip off. They tried to go into my house to go over things (again this is during a pandemic) there s lots of elderly in my neighborhood I hope none of them get sick from these guys.

Chris F. did a great job here at my home installing this system.. I hope your company has many installers like him..M.K.

The representative was very helpful, courteous, and professional. She gave detailed, step-by-step instructions to fix my problem. The entire process took approximately 5 minutes to complete. Good experience with excellent customer support.

Peter did a great job with the explanation of everything and using the system is simple and very easy. Great overall experience!

To be fair this is a great system and company. Great service and a great product. With that being said ABSOLUTELY do not talk to any sales representatives. They will lie just to get your money. They use things like test house, no contracts, no installation or product fees. Do not trust. I was lied to because I said I would not say yes if there were any contracts like their competitors. Now I am bound by a 60 month...yea 60 month contract. I would not recommend this company to anyone. At least their competitors are honest. Even if they may not get the sale. The sales representatives name is Cody Watts. DO NOT TRUST!

Fantastic Service! Thanks for being responsive and efficient!

Chris was extremely courteous, thorough, and helpful. He answered questions I hadn't even asked yet. High marks overall.

Chris was very helpful,friendly and made sure everything was working properly. Recommend him for everyone.

I just switched over from a security company I d been with for 6 years to AMP Security. Jason Wellington was very helpful with describing the AMP Smart equipment and features. He was also super helpful in talking through concerns I had with switching to a new company. He was very patient and answered all of my many questions! The technician Blake was dedicated to making sure I was all set up through the process. He explained how to use everything and answered all of my questions to make me feel comfortable with using the equipment. I feel like I can reach out to either of them in the future too! I recommend this company and their products. Their equipment is top notch and the customer service is great. So far I m a super satisfied customer!

One of Amp s associates name Tucker has been so helpful. He was true to his word, on time for the appointments he set, and provided me with all the information I needed to make an informed decision. Good people make a great company! He is definitely an asset to their cause.

We were in need of an alarm system and we were contacted by Gary at the right time. Gary was very proffesional and addressed all of our questions and concerns. He spent over an hour with us just to make sure we felt comfortable with our decision. We really wanted our daughter's window protected (she sleeps downstairs) Gary originally said we would have to pay for it that but than he called his manager and was able to talk him into giving us the window sensor for free. We love our system and the ability to control the lights and our front door from our phone. What a peace of mind it is to have an AMP Smart system. Thank you Gary and thank you AMP Smart for providing such a great product!

Avery was very professional with his presentation of AMP Smart. He got me set up with everything I wanted after we discussed my home security needs. He also didn't push anything that I didn't want or make me feel like I "needed" everything. He was helpful throughout the entire process and answered all questions I had. I've been with AMP since May 25 and am very happy with how everything is going and am pleased with the service.

Horrible company. Do NOT let them try to sell you this security system. First they state as long as I keep their sign in my lawn there would be no cost to me. As she goes along writing contract, she zeroes out all the cost of equipment. Then she said if I apply for credit card my monthly cost would go from $99 a month to $63 a month. I said oh so it's a credit card I can cut up when I get it in mail. She said yes. Well they conned me into applying for a loan. Now I have over a 2,000 dollar loan I have to pay. When I got my first bill from GreenSky is when I realized I applied for a loan. The other reason I did not know it was a loan is because she said as long as I kept the sign in my lawn then after a few years the monthly fee would drop in half as a thank you. Describing it as if I help advertise then I get a discount in the future. I was confused because at first this was suppose to be at no cost to me. I also had to pay an installation fee of $129. So I thought the con was up with that, until again, I got my bill for the loan I didnt know I applied for. Well then on August 15th my security system failed twice in 45 mins (while I was at work). Because of that I received a letter from police department I owe $100 fee for responding to two false alarm reports. Also a letter stating I need a permit to even have the security system. I was never told that, but I do see in it pamphlet now. I called Amp smart and they only offered for someone to come out and fix the failed system. I do NOT trust the system. If I want out of contract I would have to pay 1,200 dollars and would still owe for the loan. When I called police department regarding permit and issues with service they said I was there 3rd call today about this service. Highly recommend to go somewhere else for a security system. I'm so embarrassed I was conned, especially into the loan. I have great credit and did not need to take out a loan or need this hassle.

An absolutely great experience! Tony the sales expert was awesome and very knowledgeable. Explained everything down to the finite details! And Alex the installation gentleman was knowledgeable and meticulous! I will recommend to friends and family!

Darion was an courtious and excellent sales rep. No high pressure, and professional. The installer did a fine job with the install and explaining the system to me and my wife. The system seems to be everything We wanted in a security system.

I think this company is awful they have no tech support every time i need someone to come to the house for ussue they never make their appointment time or we have to reschedule and every time it is a two weeks down the road they do not have tech in this area their equipment is always in need of servicing and they want you to service it with them on the phone their saleman took adavatage if us because we are all disabled i am visually impaired and my wife is physically disabled and my daughter is mentally disabled if i could get out of my contract i would in a heart beat they have not customer service in this area they want you to do the repairs with you on the phone with you do not get a security pacage from thi company if you fo you will be disipointed and un satified you do not get your moneys worth with them they let me out of my contract they contacted me with in 15 minutes of my orginal post she went over my issues and tried to address issues but finally she let me out contract she agree with some issues but could not do any about some like scheduling and two werk service appointment bottom line is i no longer need to put up with their inept tech support at least in the albany ny area when you need on site techs she was verry nice and accomadating

Alex Bolanos- Amazing experience. Knowledgeable and courteous.

I called for tech support and had the pleasure to speak with Matthew. He was very patience and helpful. He went out his way to make sure he could help me much as possible in resolving my issue. Very professional and well spoken. My call was handled with ease! Wish we had more customer service reps like Matthew. Thanks again:)

Dana was very helpful and patient assisting me with troubleshooting my doorbell camera.

A+ for Amazing customer service! James provided excellent customer service. The
field tech, Garret was phoenominal. Their knowledge, attentive listening, communication skills, problem solving, patience, and dependability were outstanding. I can honestly say that I am a satisfied customer.

Highly recommend Jordan as a technician who knows everything also the alarm system is working great I highly recommend Amp Smart, whenever I call for a problem everybody has been very helpful and professional and they know what they're doing I would highly recommend Amp Smart

Amp employees Kissler & Gustavo Carol,
I am loving my new Alarm system that was installed the same day by the 2 Amp employees.
I will like to recommend the Amp system to any one that is in need of security.

Thanks So Much for your kindness and understanding Chris F I think we will feel more comfortable now

Austin was very courteous and was able to meet our security needs. I have already referred a couple of people to him because of the great service he's provided.

We are satisfied customers from Indianapolis..... We had Absolutely terrific customer service from Angela G.,she was amazing and you can tell loves what she does.Our home is better protected and we are at ease now,recommended highly.

I don t care for their sales approach. I work from home and usually ignore knocks on my door. This guy yells out my first name. Didn t care for that at all. He could have left a flyer in the door.

Dana patiently spent over 3 hrs on the phone assisting me with setting up my camera system, getting me registered in the AMPSmart app & making certain all was connected. If there was 10 stars to grade Dana on, she would deserve everyone. There is something to be said about younger people teaching us old folks new things

I am not sure how anybody can be happy with this company. My system is not working for over 4 months now. Many many calls and emails. We are nowhere. Now nobody calls. All we were told is that if we cancel we have to pay the rest of the contract off. We are paying every month. No clue for what!!!
Do not go with this company. There is really no customer service. It is simply horrible!!!!

AMP Smart is an amazing home security system. Even though we've only had it for a day I feel safer already. Especially since my brother has been going back and forth between college I've been kind of lonely and afraid being home alone by myself. So from Richard (My dad) and Timothy Jacob Myers, Thanks AMP Smart! Also thank you to Mrs.Angela for your help setting everything up.

Jake was extremely knowledgeable about the service and very professional!!

Salesperson was very persistent. Over the phone tech support requires you to fix the issue with no real assistance. Would like for a technician to visit our house again to repair the issues we have experienced with cameras and sensors.

Peter S is awesome and took care of my family, showed us how to use my AMP SMART safety system! Thanks

This is an awesome system. The doorbell camera is my favorite. I had a very nice install experience. The tech was very helpful and answered all my questions. I would recommend this system to anyone wanting peace of mind while away from home. I can monitor my house even when I am not there. Love, love, love it.

We have an issue with security and needed to add some things and had an appointment scheduled for a week out. We called and spoke with Rachel and told her the issues we were having and asked if there was a closer date for someone to come out. We are dealing with major security problems and have children so we need to protect everything here. She spoke with a tech in our area and he agreed to come tonight (same night as we spoke to her) to help us out. We are so grateful and appreciate her hard work and understanding as well as the tech who's coming to help. This situation we are going through is terrifying and so upsetting and they both are trying to ease some fears and hellp us protect our family. Thank you guys so much.. Rachel, you are amazing, you don't know what this means to us.

Edgar was an amazing salesman. Very friendly and informative, he took the time needed for my husband and I to fully understand the system and answered all our questions. Also installation was done same day. So awesome!

Dana was wonderful and helped me solve my problem in no time.

Hey everyone! Terry Martin from AMP smart stopped by today and set us up with a very simple and sophisticated smart home security system. The doorbell camera that rings on your phone is really cool and the fact that you can watch the cameras and control the entire system from the app is amazing. Terry was very personable and the technician Ron installed the system the same day. They were both very professional! I definitely recommend talking to Terry Martin. We feel more secure now and the fire protection is perfect for our home when we are away! We recommend AMP Smart!

I contacted AMP Smart today and talked to Maddy. She was very helpful and a delight to talk to. If she didn t know the answer she went to find the appropriate person to get the right answer.
Great customer service work!

Matt the tech was awesome getting us all set up with everything!

You did a great job helping me with my problem!!! Thanks again!!!

Sales men really know how to sell you a product with out telling you the catch until you ve gone through a ton of paperwork to get the products. They just want to give you good service at the beginning to get your money and then never give you service again. There is no reason to buy this product when you can get the same products from Lowe s but with out the monthly fee. My husband and I have been trying to get a hold of them for months and they have no intention of getting back to us. Strongly suggest looking at other options of security for your home.

Hunter was very receptive and patient in helping us reset parameters that were needed to get our security panel up and running to previous settings. Thank you

The genuine concern and problem solving Broxson provided as a coustomer service rep resolved a long standing issue with our outdated alarm equipment. His attitude assures us that we will re-connwcting with AMP in the near future.

Was told from a representative that I was going to be able to cancel this service at any time when my home became a show home for the amp service in our neighborhood. I have been with them for a year and am moving and called to cancel and was told a member would call me back in 1-3 business days. About 6 or 7 days later I decided to call again and finally got a hold of the people that cancel the accounts. And then was told I am now having to pay the 1800 cancellation fee or continue my service pay for them to move it with a 200 fee to move and then continue my service for 4 more years. I just would have really looked at the contract instead of just listening to this representative. Just added more stress to my move.

I would have never done this if I was not assured many times that I would not have a fee and could cancel. I will be canceling the minute this is done and will not work with them again. Please make sure you read everything and listen to everything because the representative are just trying to suck you in and you will be also looking at a big pay day for them.

Absolute worst decision I have made.

The salesman and tech installer were very professional and friendly. They showed up when they said they would and they took care of things quickly.

This is truly the future of home security and automation. You will always have the peace of mind that your family is safe at home when you aren t home. The convenience of the smart options are a huge plus!!!! Caring people with a true passion for keeping family s safe!!!!!

No solicitation means no solicitation!! I m not the sales guy. They will come by later. Out of kindness, I heard the non-salesman Alec out. Turns out.... he is the salesman!

So, for lying, he can stand on my front porch and sweat while I consult ( meaning I went inside and looked up the company and read reviews)with the wife and play PlayStation.

Read the reviews before signing up. That $2700 deal for $200, turns into a very expensive deal in the long term. Beware.

I am very happy with my new home security system! It is so easy to use! I feel an enormous sense of relief, knowing I have security and safety in my home now. The reps of the company are very friendly, knowledgable, caring and professional. They did not rush anything and made sure I understood how to use the equipment and encouraged questions. I would recommend them to anyone who is interested in a new home security system.

It's not everyday that someone has the patience or empathy to shape a not-so-great experience into a positive one. Recently, I briefly shared that I had a troubling experience with AMP. I received an online response from their Director of Customer Service (Jason) asking me to contact him. Initially I assumed this was a generic follow up, but responded to the request anyhow. To my surprise, I received a prompt response and we set up a call to discuss my complaint. During the call it was apparent that Jason was listening to me for understanding, and was focused on making it right until we reached resolution. It seemed as if he fully understood that understanding and serving customers IS the best sales pitch one can have. We talked about some of the changes and corrective actions AMP has implemented to prevent the problem I was having, and he welcomed additional feedback. He was thorough, and AMP is absolutely a better company with him heading up customer service. Of all of the customer service experiences I've had, this one surely stands out for the right reasons.

Emily G. deserves "The Employee of the Year" award. She is the type of person who really cares for her customer. As many times that I've spoken to her, she always makes me feel like my call is more important than anyone else's.

I will always try to ask for her, Emily G.