American Telephone and Telegraph Review

Erik and Sean were awesome. Saved the day. Worked extra hard and stayed late to accommodate me.

I would put zero stars if I could...
Employees do not actually know how the plans work and feed incorrect information.

Very good phone shop in Times Square. Excellent attention

Great! I paid $51.24 as my monthly bill for this
Phone.

Good sales skill but never help for what you really need > <

I've shopped here once and can't do it again. Not that the store and it's staff aren't great, they are. It's those tourists you have to navigate, they are six deep on the sidewalks and by the time I managed to enter the store my nerves were frayed.

The salesman held me hostage by saying I owed 117 dollars and wouldn't let me get a new SIM card. While I did owe that from a previous build, the attitude went from "welcome" to give us our money at the drop of a pin. Otherwise once he was paid he went back to welcoming. Talk about capitalism.

i was going to change my att postpaid service to prepaid, and the guy told me they cant do it here, you will have to call the costumer service yourself, ok then i say fine, and call the att costumer service few hrs later, and they told we cant do it here, you will have to go the a att store.

If I could give them a negative start I would. Switched from a landline to wireless home phone to lower fees, that was 6 months ago and atleast 10 hours on the phone. THEY STILL CHARGE ME AS A LANDLINE!!!! Its horrible!

An excellent communication lounge, located in Times Square, from the side of the ball. The sign is large, there are few visitors, they work late.
2 levels in the cabin, inexpensive devices with contracts are presented. I went in to buy a local SIM card - the consultant met, talked through the interpreter in her tablet, got a prospectus in Russian, advised the tariff, put the SIM card in my phone, activated it, packed the old SIM card ... 5 points !!!

After reading terrible reviews about this store I was dreading to come here and was pleasantly surprised by extremely nice, helpful and professional staff. (I've dealt with 2 ladies upstairs whose names I don't recall and Bruce downstairs).
The wait was shorter than their estimate, switching to a new iPhone was a breeze (unlike previous experience) and the service was excellent.
So at least the 3 staffers I interacted with I felt deserved better than 2 stars (and did not pay me to write this review...!)

Don't go to this location unless you want to buy something---they have absolutely no interest in servicing existing devices. I have a Samsung Galaxy s10+ that is 5 months old and the screen is malfuntioning. The guy in store wouldn't even touch the phone and suggested I consider an upgrade! Really, upgrade a Galaxy s10+? the staff in that place is useless

Spencer was very professional and courteous in doing his job. Very respectful.

Do not go to the Times Square store you will be ripped off. I went into the store and switched from Verizon to AT&T and they told me about this bundle deal for $60.00. I got AirPods a case and a protective cover. I asked the girl over and over is that correct because it was too cheap. Well I got the bill 2 days later with a $20.00 line charge a $30.00 activation fee and I now have to pay $20.00 monthly for six months for the AirPods, case and protector. I am going to cut my losses and do myself a favor and go back to Verizon. What crooks those people in that store are. Oh don t let me forget when I called customer service I was told they could not help me you have to go to the store. I am going back to Verizon.

I bought a SIM to have Internet and communication in the US much more convenient than paying for the Rooming service in Chile

I've been shopping there since 2008. I'm never disappointed & always surprised!

Horrible customer service. The employees here have very little knowledge regarding products. Went in for info regarding a tablet and the guy was like a mute. You would think I was trying to sell HIM the product. Not coming back to this store. Second time this has happened.

Only one upsetting issue. I am a senior & the fact that ATT&T is my cell provider, I had the former cell, answered the questions, gave the last 4 digits of my SS#, showed my ID (passport card / same info as NYC drivers license) & still had to walk all the way back to my apt. to retrieve my DMV ID the back again on a lunch break was unnerving! I was the only customer.
That is my only issue!! Otherwise, it was fine!

Very nice staff! I helped immediately. The store is clean big and very nice!

We were served by an extremely polite and smiling gentleman called Spencer. He gave us friendly and efficient service! If you are a tourist in NYC, in need of a local telephone or Sim card, this is definitely the place to go to!!! Thank you AT&T!

Poor Customer Service. after waiting for 2 hours, they told me they do not have a phone in stock.

Frank and Kevin was very helpful
Store is amazing
Customer is great will definitely come back

This store Services is as Bad as it can be! On July 8th around 7:00 ish pm I was there to find out my iPhone upgrade plan and payment but I needed to see and touch at least one? Before, Mr. Spencer helped me once and he was not able nor knowledgeable enough to assisted me! This time I went back there to find out about the what ever smarty iPhone (still NOT my personal taste!) BUT HE SAID YESTERDAY DURING STORE HOURS, they were stolen inside the store while their entire crew was on their shifts! The iPhones were gone, without broken huge door glasses windows not their secured cords nor videos was able to following up! please! When I was there Mr. Spencer was still shocked but trying to pushed the sales (the usual) he was looking at me and kept looking at my little shopping bag! Come on! Smartest, unfortunately for me, since I arrived to NYC on November 2013 right after thanksgiving time! I was making payments at kiosk, upgraded phones and highly priced plans and my first not likable iPhone 5C, yeah!! This Trashed store is a Reality Shamed even to Mentioned It! It is independently own, I did tried to formally complaint to Att phone customer services and they said all authorized stores must be call up to their store and ask for manager on duty! Guess me, How on Earth is Happening like this Way? Being Stolen While Crew was on their Shifts! Indeed, I am Totally certain, they all are same being High, Smoked, Drugged or Drunk!!!

The staff is extremely helpful, friendly and courteous.

Atnt only works on 3G and never connected to 4g and its so slow

Spencer is very helpful, respectful, efficient and professional. He was very patient as I switched from a different carrier. Good atmosphere in this Times Square location.

Worst costumer service in an att store right in the middle of times square. Unbelievable

I went in to trade in my old phone and was yelled at by the greeter saying that they don't do that here (I was directed there by a service agent over the phone). Then I was told to go downstairs to speak to a manager. Once downstairs, I was ignored by every employee for over 15 minutes, until I was able to get someone's attention. At this point I was told the manager had already gone for the day and they were too busy to deal with me (there were two other customers). Never come to this location. The one on 34th st is much more professional and kind.

Never gonna get what you want. They are gonna charge for everything even if you ask for a prepaid plan. My coworker and I got a wrong bill so had to call At&t to get a refund. It was totally my fault to visit this store.

Gil was fabulous and solved some thorny problems I had!

I try great. They helped us get a card for 15 days in the US and they had personalized voice and data plans for tourists. Great we recommend it

Not happy with this store ignored for quite a long time so left and went to another AT&T store where service was exceptional.

Friendly but you have to be in Times Square so ....

it was horrible there staff are extremely unprofessional and lack considerable knowledge of all aspects of the AT&T Brand the Devices they sell and howe to effectively communicate with Customers in the most effective way possible the management need lessons on customer service and need to know how to deal with Corporate America

Furniture was filthy, ( large stains) . Reps were condescending & obviously not having a good day

Sometimes you have nice sales people sometimes you don't better off going to a smaller AT&T store

Very quick and easy. My Preferred location to visit when I need to something on my account that requires to do in store. The staff are always thrive to always provide great customer service. Definitely recommended to all my friends and family.

Hatem and Kevin helped me a lot. Great service and gave me a great deal on a phone.

An 8GB SIM card (for use in the USA and CANADA) costs $ 69. I last 4 weeks using it hard.

Friendly staff also in Spanish
All perfect

Really like the attitude of customer service attendant

Spent three hours in the store to change my already existing ATT number to a new data plan. The oily store manager added services to my account that I didn't need telling me that they made my bill cheaper while they actually cost money. Also promised me credits toward my bill for the long wait which I never received. All around terrible experience with this store. I love ATT, but the experience in this store and the hours spent on the phone canceling extraneous services to my account have made me think twice about my carrier. Don't use this store for any reason.

Tanya was amazing. I was switching carriers and getting a new phone. She took great care of me and went above and beyond to get me the best deal possible. I cannot thank her enough. Thank you, Tanya!

Spencer here was terrible. Don t switch to ATT unless you literally have no other option. Customer service here is terrible and I m a 10 year (was) customer. I just needed my final bill but apparently I m not allowed to access it...and I paid it already...and I canceled not even two weeks ago. Spencer will be the reason I never consider ATT again.

Nice job Spence.

Very helpful - new employee Daniel only in town recently but very knowledgeable. Lost star because no one answered the phone- never heard one ring - told they don't know if there was an outside line.

Made me wait 20-30 minutes just to tell me they didn't have the phone in stock, despite telling me they did when I first came in.

It's Times Square so I expected it to be nice, and it certainly was. The ambiance is better than most other phone stores with couches, TV's and most phones on display. It also has a lot of phones in stock making it easy to walk in and purchase exactly what you are looking for unlike smaller locations.

We were provided with excellent service, our questions were answered, and the staff member (Johan) we worked with was friendly and extremely helpful. We felt truly cared for during our visit.

bruh i had my cousins come from the Philippines and they needed temporary service so i asked them to go to any store and buy prepaid service. I told them to go to any att store. and these sharks from this store set them up for a postpaid account. they dont even have social security here in US. so how is this possible. told them to go to ATT at Dumont NJ instead they the best in the business.

We were served by a very kind and competent guy. He perfectly solved our needs with professionalism and sympathy. Very good

I have mixed emotions about this place. there are some top notch staff that work here but then there are some not so much....

I waited for 1 hour and finally spoke to their store manager. And she said she could do nothing but connect me to the customer service. And I waited for another half hour she didn't get back to me and nothing is done. Sooo annoying

They didn't have very many people working so the wait time was long but they were gracious enough to have enough couches and lounge areas to sit and charge your phone

The sense of customer service has alluded this store. I spoke to a sales rep over the phone who was highly unprofessional and rude. Unfortunately, I still had to go into the store to make a purchase but I did not enjoy the experience at all. I kept asking management to provide the name of the sales rep that spoke to me over the phone and they refused.

I was not satisfied with how management handled my feedback and they did not reach out to me as they promised that they would after they looked into the phone call discussion.

Granted I still made my purchase, but I would not go back to that location. It is the AT&T Flagship store, they should have the most optimal customer service.

As a matter fact, I will be reporting this horrible experience to BBB and AT&T Headquarters, after reading other reviews it seems like this location does not value customer service at all!

i am a customer who paid their bill every month and While i was on the phone speaking to someone i entered the AT&T store on 43rd & 7th, i guess he must have said something to me which i didn t hear him and I approached another colleague which told me that his colleague said something to me so i answered him and said i am sorry i got my headphones on and SPENCER who honestly have a big customer service problem said to me very Rudely
THEN TAKE OFF YOUR HEADPHONES with a disgusting tone which i told him right away nicely you dont have the right speak to me in that tone or tell me to take off my headphones. This guy honestly needs to be put under investigation because this is not the first time this happened at the same location with him... PLEASE DO SOMETHING ABOUT THIS. i am very known in the community for Trickshot since i am VERY FAMOUS FOR IT

Person at the door is very rude and was telling me that it's illegal to get in without showing a state ID !!!

What a service of excellence! The salespeople are friendly, try to understand what you need and explain everything calmly and patiently, and for me that I have difficulty in language, it was essential, they really are trained to attend. I bought a chip with 1GB of internet and 250 min of international calls, which was of great importance in my trip, and did not leave me at any time and the calls were extremely good, for $ 50.00 in 2015.

Always crowded, but worth the wait. The Attendants are knowledgeable and always guides you in the right direction.

Best customer service I have ever received. Go see Tiffany in the Times Square store!!! She went above and beyond in assisting me. 5++++ stars!!!

Excellent service, and they have staff to speak Spanish

Awesome experience, team practiced social distancing and I walked out extremely happy with my new phone. Manager Hatem made sure I was satisfied with their services.

Went in to buy a new iPhone 11. Was told that if I added a new line, would get a second phone for free. The salesperson said I could drop one of my existing four family lines so that I would not have an unneeded line. I also have a corporate discount with AT& T. When the new bill arrived, it was 70% higher than the old one. The sleazy salesperson never disclosed this would trigger a new plan with new charges. He also never bothered to check that the corporate discount was being applied appropriately. It took me 45 minutes on the phone with an annoying customer service person to bring my bill down back to where I expected it to be. I have been told our firm now has a corporate discount with Verizon. Can't wait to see the details. Maybe there is an inexpensive way to switch.

I've been with at&t most of my life and just had the WORST EXPERIENCE with Customer Service. Tried to get a replacement phone after phone was stolen, and I've been getting the run around for 3 weeks. Every time I call the representatives say something different. It's like they all have different training or something! Tried to order phone via online and over phone and still have yet to get a replacement. Almost got to ordering a phone over and then they hang up after credit card information was given! WORST EXPERIENCE EVER!! Do better at&t!!!!