I went in to trade in my old phone and was yelled ...

I went in to trade in my old phone and was yelled at by the greeter saying that they don't do that here (I was directed there by a service agent over the phone). Then I was told to go downstairs to speak to a manager. Once downstairs, I was ignored by every employee for over 15 minutes, until I was able to get someone's attention. At this point I was told the manager had already gone for the day and they were too busy to deal with me (there were two other customers). Never come to this location. The one on 34th st is much more professional and kind.