Only one upsetting issue. I am a senior & the fact...

Only one upsetting issue. I am a senior & the fact that ATT&T is my cell provider, I had the former cell, answered the questions, gave the last 4 digits of my SS#, showed my ID (passport card / same info as NYC drivers license) & still had to walk all the way back to my apt. to retrieve my DMV ID the back again on a lunch break was unnerving! I was the only customer.
That is my only issue!! Otherwise, it was fine!