The sense of customer service has alluded this sto...

The sense of customer service has alluded this store. I spoke to a sales rep over the phone who was highly unprofessional and rude. Unfortunately, I still had to go into the store to make a purchase but I did not enjoy the experience at all. I kept asking management to provide the name of the sales rep that spoke to me over the phone and they refused.

I was not satisfied with how management handled my feedback and they did not reach out to me as they promised that they would after they looked into the phone call discussion.

Granted I still made my purchase, but I would not go back to that location. It is the AT&T Flagship store, they should have the most optimal customer service.

As a matter fact, I will be reporting this horrible experience to BBB and AT&T Headquarters, after reading other reviews it seems like this location does not value customer service at all!