I've been with at&t most of my life and just had t...

I've been with at&t most of my life and just had the WORST EXPERIENCE with Customer Service. Tried to get a replacement phone after phone was stolen, and I've been getting the run around for 3 weeks. Every time I call the representatives say something different. It's like they all have different training or something! Tried to order phone via online and over phone and still have yet to get a replacement. Almost got to ordering a phone over and then they hang up after credit card information was given! WORST EXPERIENCE EVER!! Do better at&t!!!!