After reading terrible reviews about this store I ...

After reading terrible reviews about this store I was dreading to come here and was pleasantly surprised by extremely nice, helpful and professional staff. (I've dealt with 2 ladies upstairs whose names I don't recall and Bruce downstairs).
The wait was shorter than their estimate, switching to a new iPhone was a breeze (unlike previous experience) and the service was excellent.
So at least the 3 staffers I interacted with I felt deserved better than 2 stars (and did not pay me to write this review...!)