i am a customer who paid their bill every month an...

i am a customer who paid their bill every month and While i was on the phone speaking to someone i entered the AT&T store on 43rd & 7th, i guess he must have said something to me which i didn t hear him and I approached another colleague which told me that his colleague said something to me so i answered him and said i am sorry i got my headphones on and SPENCER who honestly have a big customer service problem said to me very Rudely
THEN TAKE OFF YOUR HEADPHONES with a disgusting tone which i told him right away nicely you dont have the right speak to me in that tone or tell me to take off my headphones. This guy honestly needs to be put under investigation because this is not the first time this happened at the same location with him... PLEASE DO SOMETHING ABOUT THIS. i am very known in the community for Trickshot since i am VERY FAMOUS FOR IT