Advantage Chevrolet of Hodgkins Reviews

I would never go there again, they are nice with you but stealing your money without noticing, I put my car for oil pan gasket replace, they said 11 hours labor... (actually they spent not more than 4 hours on it), I dropped my car at 4pm they are open 7am-7pm they called me the next day at 11:30am the car is ready for pick up, I was like guys this means 7 hours labor not 11 if the warranty covers $120 labor per hour you charge $150per hour and i have to pay the difference you are stealing $120 from my pocket for nothing and one of the guys was like what you mean nothing We fixed your car... I was like thus means this is my last time here and he was like OK( whatever we have other valuable customers we can steal the money from) and they also charged me $100 for disposal (oil and gasket) thru the extended warranty I have $100 deductible but I paid $400 if I went to some other shop I would pay only $100. So guys if you have extra money to waiste this is perfect place for. Good luck

Took in my volt was told a hose would cost 400 .. really?

Staff is cordial, knowledgeable and very helpful.
They go above and beyond

I had a great experience with Advantage Chevrolet. They were sympathetic to my needs and got me the car I wanted within the amount I was willing to pay. Bobbie, Steve, Mark and everyone was just great!

The service department, Felipe has always treated us with amazing customer service. He is honest and I trust him! I have purchased 3 Tahoe s from Advantage due to the excellent service Felipe and the service department takes care of us and makes it easy. They are honest with repairs needed!!

It started out good, nice salesman. When we took are new Chevy Trax home 1st month ok , then nothing but trouble after problems 10 months later bigger problems. When we stated several times that were really dissatisfied with this vehicle we were treatrd like we had the plague! No one wanted the auto for a trade in , we were told by other dealerships including Chevrolet dealerships that it is worthless and they would not take they vehicle for a trade in, but tried to sell us a second vehicle which we could not afford two car payments. After investigating a little on are own , this SUV is worthless nothing but problems & we aren't the only buyers that know so. Shame on Advantage Chevrolet for taking ADVANTAGE of hard working Americans, now stuck with a suv that the drive shaft is about to fall out, and we are stuck paying for a worthless car now with no car. WARNING DO NOT GO TO ADVANTAGE CHEVROLET THAT WILL TAKE ADVANTAGE OF YOU!

This is my first time getting a car, I really appreciate the sales consultant, they are really patient and help me a lot

Today may 20 . i have a chevy trailblazer so i called to see how much to program another radio from out of another trailblazer to my truck that i put in . they said 160 $ so i decided to . after two hours i was told the radio could not be programmed . so they still charged me 180 .83. But why if u couldnt grogram the radio . was it they still got a problem cut i use to work there or wrote a bad reviev before . . my mom came in the same day and has a 2014 captiva . the ignition went out , key was stuck in it . they charged her 680 $ but the part only costed 140$ this dealership all about money only

Im a 1st time car buyer so my experience wasn t good at all.. I went in and perched a used 2012 Chevy Equinox. We looked at many cars & we got to go home with this one! Our Sales rep Erine wasn t professional at any point! He ignored me when i kept asking him for the car facts, He ignored my father as he kept asking questions about the Equinox. We waited 8 hours for all the paper work and everything to get done! He never showed me the car facts until I got very upset. I then already put a down payment on this Chevy & he try forcing me to put more when I did not want too. This isn t good customer service at all & I will never step foot in Advance Chevy again! My 1st time car buy was ridiculous !

Advantage Chevrolet is really on top of things! They promised our car in 2 hours and were done in 1. They checked in with us after the visit to explain what had been done and ask if we had any questions. Great dealership!

We have leased 6 cars and purchased one from this dealership, since 2011. I have worked with several sales folks. I just leased my 6th vehicle and worked with Juan Martinez in sales. He was very professional and courteous. He walked us through the entire process and is also very versed in all of the vehicles they sell. He was also very helpful from a technical standpoint. He assisted me with the all of the apps and technology part of what my vehicle had to offer. If you are in the market for a new car, please see Juan Martinez at the Advantage Chevy in Hodgkins!!!

After going to 2 dealers where I was given the run around pretty bad I came here. The salesman was very helpful and they did negotiate the price with me. They were pretty slow in getting the paperwork done so I could get out of there even though I came in with pre-approved financing, but for the vehicle I got and the price I can excuse the time lag.

Had my 2018 Suburban in for general maintenance. Keith in the service department took great care to go over the options and details of service packages. Within an hour he contacted me regarding the service requirements and recommendations with an estimate of cost. I will recommend Kieth as a highly professional service provider who get the job done right. He kept in communication with me to let me know how things were progressing durning the day. Great work Team Advantage.

The sales experience I had at Advantage was great. Tony greeted us outside on a snowy, Friday night and helped us with the car we had seen on the internet. After test driving the car, we came up with a price we could agree on. The paperwork went smoothly and the next day I was able to drive home with the vehicle. Tony helped to make this a speedy, smooth experience. Thank you.

Got a truck and a week later the engine light came on,
Called made appointment to check truck; upon arrival to dealer I was told that I had to pay 180.00, because guarantee of truck was already expired, VERY BAD.
I had to involve my sales rep to help with issue. Not the experience that I would like to have.

Staff very nice and helpful. Service center was informative the entire time

I did have an issue with my service, but Rick the service advisor was extremely helpful and the issue was resolved and I was completely satisfied. I have always rated the service a 10 and will continue to return for service.

PLEASE PLEASE PLEASE don t even think of wasting your time here. All they want are sales no matter the condition of the car and it s a HUGE disappointment because this is a well known dealership. They roll out the red carpet and when the deal is done, BOOM, you are nothing to them anymore. Worse experience ever with Deshawn Bell too, a salesperson. So welcoming at first but then so rude. Bought a car here and on 2nd day check engine light came on took it in for service, left it but then got called that there was no light on so they couldn t check it. Got it back and that weekend overheated, took it right back and it s an even bigger issue. Needless to say, it hasn t even been a month since the buy and the car is still at a service location. WORSE EXPERIENCE EVER, please save yourself the headache. DON T GO HERE

Always come here for service on my car which I also bought from Advantage. I give the whole staff KUDOS!

The only positive thing about this dealership is it's sales representatives. They will go the extra mile. My sales rep is the ONLY reason I even let these ppl touch my car! If your not buying a car from Dashawn Bell don't buy here. The service reps are rude. They don't follow up with you regarding your car. They act as if your doing them a favor.

The salesperson that helped me was very helpful and patient with me and choosing that car that best fit me.

This people are a bunch of thieves, promise me a second key and remote on a pre owned Certified vehicle that cost me 50,000 Dollars and now they won't give them to me because supposedly there's nothing in writing, THIEVES , THIEVES THIEVES, I Don't recommend this Dealership to any one, to bad I can't give them 0 Stars,
Shame on you Advantage Chevrolet!!!!

Advantage is a great dealership. My brother, grandpa, uncle, and boyfriend and myself have bought from this dealership. Every time i need service everyone there is extremely nice to my daughter and I. They remember their customers and thats such a great feeling. I will definitely go back and get my next car from here :) Thanks Advantage for having great service. -Melissa

Great Saleslady who always helps the customer get a great deal. Joslynn always delivers All Start performance, I previously brought two cars from Advantage. (Sadly Both Totaled n accidents) . Today i went bigger n stepped away from the sedan lineup of Chevy and purchased a 2018 Chevy Equinox (certified). Had all the features i wanted w/ a great price ! Also major shoutout to finance Mgr. D. Riley who from day one has been a great person who help me see the benefits of GAP insurance.. thanks Advantage for the best service in the Chevy Chicagoland!

Joslynn was excellent and find me exactly what I was looking for, very knowledgeable,great person!

I learned Chris Kranjiak (Sales consultant) name from other new car review web site.
I called Advantage Chevrolet and asked for him. Chris helped me to order the van I needed and
I was told it will take about 4 weeks. I think this is under estimate how long
it will take to order a new van and deliver to dealer.
After a months and half, I called Chris, Mike Armstrong (Sale Manager) and
Mark Ott (Aftermarket Manager) to look for my van. I continue making call every few weeks. After review the order
history which provided by Chris per my request, I finally understand that order a
new van will take more than 2 months to deliver to dealer.
I pickup my van after 3 months waiting time.
My point is Chris is very helpful and control his temper while I cannot due to long wait .
Mike and Mark also very helpful to link me up to Chris when I called them.

I am very appreciate their help and understanding. They keep their professional standard very high.

I bought a Colorado v6 about two months ago. The dealership was quite irresponsible in handling the transaction. when I received the vehicle, I was missing a floor mat which they have yet to replace. They claim the vehicle was certified, but there is a misalignment with one of the doors. If you are going to purchase a vehicle from here, be cautious about what they tell you and what is in the contract.

They broke my side view mirror, said they fixed it. All they did was glue it on so it cant be folded in anymore.

Dropped it off was repaired picked it up. No problems. That's a beautiful thing.

This dealership doesn't allow test drives of Corvettes ahead of purchase. I can't tell if it was straight age-discrimination (I'm young) or if this is an actual policy. I'll take my $70,000 elsewhere.

They are very good to customers and always offers best deals

If I could give you guys a zero I totally would but the only thing that has barely saved your butts is Felipe - so he's the only guy there that deserves a star. As for the service, it's garbage..... my car has been in there for the same issue since 10k mi .... the best part from the last visit is the there is a clear note on the work order ' fix it right the first time' which tells me how you 'delicately' select people who can't fix an issue right. Which is probably super profitable for you guys since throwing random parts at a car is easy. Unfortunately for your dealership there are smart people who still walk this planet- I have all the paperwork and will be filing a claim with GM regarding this issue .... I will never recommend this dealership to anyone!

Shawn Bell was my salesman and I've bought a total of 3 cars from him. I always wanted a SUV and didn't think it was possible anytime soon and I walked out with a brand new 2019 Equinox that I love!!! He worked hard to get the deal done and he didn't give up until we walked out with not 1 but 2 brand new cars. I left my Chrysler to become an official Chevy owner!

My experience with Advantage Chevrolet is always amazing! Going to car dealerships is like going to the dentist for me. I m always scared there s going to be more work done than expected. I went in for an oil change and a part to be replaced. I assumed the old piece was just fine, but my advisor and the GM took the time to show me I was incorrect. I really appreciate their honesty, professionalism and attention to detail!! I highly recommend this dealership for all your vehicle needs!! Thanks Krystal & Carolina!

You provide great service, but charge waaaaay too much for some things. You want $20-$30 dollars to replace a Cabin Air Filter. You don't even need tools for this. You unsnap a tab in the glove box, lift it out, lift 2 tabs, take out the old filter and put in the new one. Are you crazy? $30-$40 to replace an Air filter. It's 4 screws and 2 clamps. No thank you. Plus, why did it take 1 and 1/2 hours for an oil change?

Everything flowed very well. My experiencies have been nothing but great..

Purchased my car from here. Very pleased with the service I received

Worst place to purchase a car,sold me a car with battery at end of life transmission and motor was trash I tried taking it back and they were rude and wouldn t help salesman just laughed got up and walked take business elsewhere

The "no pressure" sales staff of Juan and Fabian was a pleasure to deal with. I have frequented Advantage for most of my Chevrolet purchases. It ia always a pleasure! Thanks goes out to Juan and Fabian!

Tony Wyatt was great and helped me purchase my 2014 Spark 1LT. From the moment he approached me outside he made me feel at ease. I spoke with Dan on the phone earlier in the day and he told me to ask for Crystal when I arrived. Tony immediately sat me down while he tracked down Crystal and introduced us. Tony then took over and made the overall experience hassle free. He spoke honestly and honored the Internet price without any hassles. I usually detest car salesmen but Tony made me totally rethink my stance. If I'm ever in the market for another Chevy I will absolutely buy from Advantage and of course ask for Tony.

I ASSUMED the service department repaired my a/c this past January. Before I drove my car off of the lot I cut the a/c on but it did not work. A service clerk produced a print out which stated the a/c will not work if the temperature is under 35 degrees.

Since I do not have a heated garage I accepted his explantation. Now three months a later I attempted to use the a/c only to find that it was not prepared correctly. I returned my car to Advantage to have the a/c checked and I was told I had to pay $130.00 check. I refused to sign the invoice so I has to wait two and a half hours before I and told I must sign the invoice before my car is checked. So I do only to learn that I needed a corroded wire replaced.

I would have assumed that when I paid the $130.00 back in January a complete check of the a/c would have been performed to diagnose the problem, instead the service department attempted to have me pay another $130.00 to replace a wire that should have been found back in January.

Now this has be wondering if $730 spent in January was to replace working parts. Considering that the mechanic DID NOT repair my a/c back in January you would think that the service department would be more accommodating.

its cold outside, why you leave my tire pressure low guys and I pay for oil change different price every time.

I bought a 3 year old Chevy Cruze from this dealership about a year ago. I love my purchase. I was pre-approved by capital one, which made negotiations smooth. My car is still in great shape, and would recommend to a friend. I was either lucky, or they really have high quality used cars here. I will come back for all my future car needs.

Best dealer hands down. Willing to work with everyone that walks in the door and make sure u are very comfortable and make sure everyone drives out. Will recommend everyone to go here and I will tell every person I know looking for a car to go here.

As Always, Jim S. answers all of my questions and I'm in and out without a problem.

I recently purchased a vehicle from Advantage Chevrolet of Hodgkins, I can say that my experience overall was spectacular! I was acknowledged from the minute I arrived until I left (and even afterward) I loved how Tony Wyatt was so helpful and very attentive throughout my selection for a vehicle. I was very pleased to see that I was able to test drive the vehicle I was aiming to purchase. Tony guided me through every step of the way as well as making sure I received a great deal. Everyone in there was very friendly as well as helpful. As a result of all the great hard work Tony did I was able to drive away with my very new vehicle!!!!! (which I now refer to as "my baby").........I definitely recommend this place, the service is just beyond expectations....do not hesitate to come to Advantage Chevrolet of Hodgkins!!!!!

Thank you Tony Wyatt & to Advantage Chevrolet of Hodgkins!!!!!

We just purchased our 2021 Blazer AWD RS from Chevy Advantage Hodgkins ! If anyone out there is looking for a great deal, and even better salesman...please go check out Steve Garcia !
Steve has helped my family for over 10 years, and he is very professional, patient, and truly listens to all your needs. The entire experience from beginning to end was exceptional !
Steve is a top of the line salesman and should be rewarded for his performance and amazing customer service skills !

Very nice considerate, didn t wait long and great communication.

I will give credit when its due and after not a very good experience with Advantage, their staff followed up appropriately and we were able to come to a deal.

went here just over a year ago looking for truck. sales guy was a fool. didnt take me serious since i was young and out of college. looked at a few used trucks. i told him one vehicle sounded like the blend actuator was bad he acted like nothing was wrong. began to rant about personal gains and making money off dealer like i cared. extremely unprofessional dealership. ive been in the auto industry my whole career worst dealer ive been in contact with... anyways later that week went a bought a new chevy truck at another dealership and love it! i believe his name was fabian.

In these tough times with the limited options for new cars and reliable-fair priced service I'm going to find my glass half full with Advantage Chevrolet in Hodgkins, they not only gave me a fair price and went above and beyond communicating with me through the entire process they also put up with my hectic schedule and accommodated my needs, the service manager Rudy also kept his kool when my evil twin challenged him to find a better deal on my hard to find tires, they also fixed several other small items at no charge and gave me my car back super clean and on time, I'm surprised by all the negative reviews, read them carefully, most are written by people that didn't even purchase a car they just had very unrealistic expectations when shopping for a car, It's a car dealer not IHOP, It's a very large purchase that can't and shouldn't be rushed, I'm not in the market for a new car anytime soon but if I decide to buy Chevy I'm for sure going to buy from Advantage Hodkins again, Think Globally, Shop Locally....

So far, very disappointed with this dealership. Picking out the car was a breeze. Took maybe 1/2 hour. Then we waited for financing well beyond what we were promised. Didn't get out of there until 11 PM!!!! The finance guy claimed he has been requesting evening help for months which has fallen on the deaf ears of the cheap owner who clearly has no respect for his customers' time or experience. Additionally, they were apparently out of license plate stickers (really????) and PROMISED us that someone from the dealership would be driving our plates out to us the next day - no one did, no one called to explain why or give us an update. Had to call about 9 times in a row to finally get someone live who promised to call us back that night with a resolution or update - he never did. Our salesperson eventually called apparently in error and thought he was actually calling someone else, told me he would personally drive the plates over himself as he knew they were promised. He never did and never called to explain why or give us an update. I had to text him for an update and now he's talking about 2 full business days later than promised.

I feel that this firm has zero regard for their customer experience and tries (without success) to rely on charm to delay resolution over and over again. I will NEVER purchase a vehicle here again and recommend highly against anyone else doing so or even bringing their car in for service based up on the other reviews. Shame on the owner and management team for allowing this garbage customer service to go on!!!

Went for oil change got it out in time no hassle polite people I recommend advantage chevy didnt try to sell me something I didnt need great chevy dealer

It was a blessing being there! They got me exactly what i want! Also staff were great and my sale consultant Brent Grilliland was very patient and all about the business!

Advantage Chevy and their sales manager Michael Armstrong are liars and scammers. I returned my leased car to the dealership after my lease expired and all payments were made. I was assured, that they would take care of everything. However, they failed to notify GM Financial (their finance company), that the car was returned, which resulted in me being reported to credit bureaus for not returning the car and being chased by collectors.
Michael Armstrong played it cool, pretended not to know anything about the car and only after I threatened to call police on them, he agreed to sign a letter stating that the whole thing was not my fault. Took me a year to correct my credit report.
Avoid this dealership and GM Financial at all cost.

Thank you for your Service Josh and Mr. Mack. I appreciate your help! Great experience working with these guys! Everyone I encountered at the dealership was pleasant and ready to service everyone who walked in the door. Great job!

Amazing customer service and very efficient when coming in ! I was able to complete my process online and come in with efficient services. Shawn was so helpful with helping me with everything!

I have been buying cars from here for almost 20 years never a problem. But the last car I bought turned put to be a lemon it died on me the next day on the express way in traffic.i called the sales men and he told me to bring it in the day after the 4 of July I was told I can't return it but they will fix the problem they never did it sat there for 1 week I took it to another dealership they found the problem so I took it back to Advantage and they said they fixed it but the car still stops when I drive I will never buy a car from them again they completely lost a customer for life and anyone who asked where to buy a car I will tell them never to go to Advantage Chevrolet.

The salesman that I had was very rude I had already had my financing when I went there and the guy said he could probably get me a better rate but it wasn't I got into an arguement but the manager took over the sale she was very nice.The vehicle that I bought was priced just right but no negotiations.
I will still keep them in mind when I buy my SUV this winter.

Be very wary when you come to this dealership. They live up to their name- taking advantage of you. I had brought my car in several occasions and everytime it was a nightmare. They'll try to talk you into their trade exchange even after saying no, because everyone will ask you. Always trying to get you to buy packages and things you don't need. Last time I went in there explaining I had leaking coolant problems with a check engine light on, they couldn't figure out anything. They stood there dumbfounded like they never worked on a car before. The one mechanic had to keep asking his co-worker questions. If you don't know your car or about cars they'll sell you on whatever. That day I ended spending 500 dollars just to have the check engine light come right back on not even a mile down the road. Got fed up going there so I called around a few different dealerships. When I found one that seemed reasonable they helped me out beyond belief. They went through my papers from advantage- which their note taking sucks. And found that one of the parts I had bought was underneath my warranty and it extends it! I'm so upset with advantage that they did not want to honor my warranty package. Even when I asked what powertrain covers they basically said nothing- which that's not the case. I strongly recommend not going to this place- ever. Not even for an oil change. If you want to get the run around and throw away your dollars. Then this place is for you.

I was told by a gentleman at the service center that my coolant leak from the radiator reservoir would be covered by the powertrain warranty (which is still valid) but was told other wise when I came to pick it up. I confirmed the day I brought my vehicle in AND on the phone that I would be covered. Made the mistake of trusting his words.

Use the service center as a last resort, but if you must, ask for ALL estimates in writing or even voice recording consent to keep their staff accountable for all communications exchanged..

Will not be returning to this dealer unless my card is being credited. The radiator reservoir may not even be a new part from the photos/inspection I took.. If this repair does not hold, I am positive I will be investing in a different car manufacture. Very disappointing after being brand loyal for almost 7 years

Excellent service! Chris and Kenneth were awesome!

Absolutely the best place for garden plants. The tomato plants were huge and healthy. Also picked up a couple of lemon trees for the back yard. Nice people and good prices. Will be heading back for tulip bulbs in the fall.

Thank you to Steve Garcia, Dennis Reilly, Charlie Munoz for every thing ! Steve jumped through hoops for us to get the best deal!. Drove him crazy for a week !st trade in our 12 yr old Trailblazer for the 2014 Captiva . Then realized got better deal with a Brand new 2016 Trax. Love my new car............

Brought my vehicle on 5/25/18 for repairs and was told it would be around a 2 hour wait. It turned out to be almost 9 hours. I'm okay with keeping the car that long, but wish I had known earlier. I would have planned my day accordingly. The only discount applied was $100 on a $2000 bill. The manager said that's all Chevrolet would allow. I've been a good customer since 2011 and I feel my loyalty has not been acknowledged or even taken into consideration.

They always take care of me. Keep you informed every step of the way.

Oil Change Turned Excellent

I went in for an oil change on my Impala on one day, the next day I brought my husband's truck in for an oil change, and purchased a brand new 2014 Chevy Impala. Maurice Redeaux is an excellent salesman, he remembered my name the next day and he was true to his word. He is a very personable individual. We had a wonderful experience, nothing like any other experience that we have EVER had at a dealership! Thank you Maurice and Advantage Chevy for a great birthday gift!

We purchased a Chevy Trax have been happy with the car. The salesman was was helpful picking the right car for us. The finance department went the extra effort to make sure we had the lowest payment possible. When we are in the market for are next car we can be sure are 1st stop will be at Advantage Chevrolet in Hodgkin's!

Very clean, safe distance, PPE, etc. they are doing all the right things. The tech sent a video for me to see the work and failures. Great service experience!

Tom at the auto service desk was very professional and proactive and went above and beyond to deliver great customer service

1000% better than my experience at other dealerships. Fast and friendly....even in during current state of events. Repair required a rental. Figured it would be at least a day based on experiences elsewhere (Kingdom Chevy I'm looking at you). Rental was taken care of onsite and repairs were completed in a few hours. Found my new preferred Chevy service center!

Always an amazing experience. Immediate service, with detailed information about the service needed and suggested. Great atmosphere and attitudes!!!

This dealership is very friendly, they plenty of cars you won't leave unhappy

Went in for service on my prior vehicle and I have to admit I absolutely loved their vehicle exchange program. Jason Daniel was absolutely magnificent explaining everything to me and my husband. Had a wonderful experience. I am very happy and satisfied with my experience. There was no pressure, no bombarding me with unwanted information and no harassment. A very relaxed buying experience.

I will be absolutely returning here for my next car purchase (in the distant future).

Shastina!! You are so awesome!! I appreciate how great you are. I was not shown a lot things by my sales rep who sold me the car 2 weeks ago. So thank you for taking the time and showing me the features in my car. You have great customer service and you really know your cars. Thanks again Shastina!!

I was in out the time I was promised VERY good service

Service center is a joke. The manager Felipe should be held accountable for his employees shotty work, obviously he cannot run a reliable service shop. Over tightened the oil drain bolt, which that should see nothing over 20ft pounds at most. Then when called out on it does nothing, that's not service. Don't take you're car to a shop that can't even do the simplest job right.

Had a sticker price online for $26,000 then demanded more money. Then tried to sell another truck. Bait and switch they lie about prices.

Friendly staff, fast n efficient. Covid19 protection was in place.

Not trustworthy. Sell cars with wrong parts. Took it to another dealer who found the problem was caused because they sold it with the wrong parts. They are unwilling to hold themselves accountable for the matter. All they say, is it was a used car and it came to us like that. Will definitely not be buying from this dealership again. Expect problems after your purchase, and unwillingness to from dealer to remedy their neglection on their part.

Bought a Malibu there. Joe Chiquito was my sales guy. Spent a few hours there but walked out a happy costumer. Would get anither car there

Always friendly, professional, honest and trustworthy.

They were very efficient the manager knew what he was talking about if he had any doubt he double-checked it and they got the job done I go there every time there's anything wrong with my Chevy and we can take our trucks anywhere for my job but I want to come there