Bought used car from Acura of Memphis last Friday. I worked with Vira Gonzales and Julieus Clayton. Both were very professional and had everything ready for me when they said they would, and the car is perfect and the price was more than fair. A great place to do business. Thank you again.
Reco was my salesman he treated me and my mom very nice and was very helpful thanks Reco
If you want to buy a car go see Ed Bland!!!! He was amazing, this is the best first time buying car experience ever!!!! Thanks so much Ed for your help!
This dealership has changed since the last time I bought a vehicle there. Do not venture here unless you want to pay the many hidden costs. The internet price is false across the board. They price their used vehicles to make them appear competitive, then tell you that there is a 1750 refurnish fee. Will not be back, do not like the disingenuous nature.
I had a blowout in a tire and wanted to get the temporary spare replaced quickly. Acura of Memphis got me in immediately Monday morning without an appointment. Their service rep took the time to discuss with me all the variables to determine how many new tires I needed to get. After our discussion, I felt comfortable replacing just two, instead of all four tires, which saved me much money. The rep also showed me what had caused my problem: a large piece of someone's wheel that was as big as his hand. Acura of Memphis provided fast, courteous service and got me right back on the road.
My experience with Jeremiah was awesome!! I got a suv that I love and Jeremiah held my hand through the entire process. I purchased my suv September 4th I have been riding in style ever since.
Experience was excellent and I was told everything that was wrong with car. Honesty is key with me. Representative did an awesome job of following up with me and letting me know when car was ready. Thanks guys!!!!!
Don't waste your valuable time coming to this dealership, unless you wont to be giving the run around , lied to , or taken advantage of. Poor customer service skills by staff , don't return phone calls after several left messages , talk condescending toward you once you sign your name on the line. Its all a mess. Upper management is joke once you attempt to address any issue with the dealership or his subordinates , he seem to care but their no feasible solution.
My experience with acura of Memphis was Horrible. Had my transmission replace. Got my car back and it has this vibration in the steering wheel my car never had that problem until they fixed my car and then attempt to fix my car 4 times and they fell all times. They gone tell me that model on my car had that problem so it's normal. I didnt give them my car like that but they want me to accept the wrong they did to my car. PEOPLE IF UR CAR EVER NEEDS A TRANSMISSION REPAIR DO LET ACURA REPLACE IT TAKE IT TO HONDA.
My salesman was Reco Savage he had a good personality and did everything to make sure we was satisfied with our car.
I had a great experience with the folk at Acura of Memphis, the staff was and is ALWAYS very pleasant and well organized. Special thanks to Samantha, Cameron and Jacob for their friendly smiles and their professionalism. You are a true asset to Acura & it s organization!!!
My salesman was Record Savage was very pleasant. We got a decent deal and have to sit too long.
I purchased a used Acura MDX 2010 but only received 1 key/FOB but it wasn t from the dealer , however I contacted Acura of Memphis the internet asking about purchasing another one so i d Have two. I received a text saying their service department would contact me that was the first time in August 2017 after a week I hadn t heard from them so I again contacted them and again I received a text telling me their service department would contact me , still no contact. I waited a week to 10 days before reaching out to them a 3rd time the only rely I received stated theat my info had been given to the service department and a service rep would contact me. That was in August 2017 fast fieltwats to December 2017 still nothing. After my one and only key/fob was thought to be lost during the holidays after it was found ( took almost 24 hrs ) it was imparatuve that I gave a spare so I actually went to dealership . I walked in parts got immediate attention ( the parts department is great ) unfortunately they had to send me out to service as it was service that had to write the service order starting ppw.... I waited ten minutes before after 4 or 5 service people walked past and 1 finally said are you being helped as he kept walking until I said actually no one had even asked be until now .i explained what I was there for told to pull my vehicle around but when I did that the rep that had asked was nowhere in sight. I had to have another rep go look for him and I went back to parts telling them what the delay was and that it was a shame I had to wait on service to get started. After about 2 hrs at the dealership I finally left with spare . I was not a happy camper .
I must say I am pleasantly surprised in that I personally received a call from Hayden a manager at Acura of Memphis within minutes of posting this review. He was genuinely concerned and wanted to do what he needed to in order to correct the situation. He wanted to also make sure this doesn t happen to anyone else. I m upping my star rating as a result of his customer service. He cares about his customers and it shows. Hopefully when I go back I can replace with a 5 Star .
I took my car get it service I got a loan car mr Philips kept informed about the status on my car he was very professional every one there was very professional from now on I will my car there I'm very satisfied with services
I had a very pleasant experience buying my new MDX at Acura of Memphis. I felt that I got a fair trade in value for my 2011 and the sales professionals were very thorough, helpful and extremely knowledgeable about the vehicle
Stay away. I saw a nice car online that I was very interested in. I got there and was greeted by this salesman named Steve. Steve was ok but the finance manager/manager was very unprofessional. I sat down with Steve and advised the car that I was interested in. He brought it up front and my gosh it was a mess. The rims were scuffed, inside tore up, and stains everywhere. He told me they were in the process of inspection and fixing everything but my question is why was it on cargurus and not in selling condition??? I saw a sticker on it that said this car is not ready to sale so I guess it needed to go through inspection. Steve also told me that anything over 500 they would not fix lol. So, I sit down and told Steve to get me some numbers. Steve contacted the manager and he wrote me a quote and it was awful. He added 1500 that I would have to pay to get damages on the car fixed - this is crazy. The quote had the original price listed on it and I asked the manager could he go down and he said no. I advised this car is not worth what you want for it and he acted like he did not care. This place is more concerned about ripping you off then making you happy. I will take my business elsewere! To make things worse the manager was not wearing a mask and talking to me. I told him i would be paying cash if i decided to purchase and the manager did not like that and advised I would be paying 750 dollars more for cash which is crazy. Not everybody is broke my friend! stay away!
Great place. Philip is an advocate for the customer!
Kam and Doris are a dynamic duo. From the moment I pulled my car into the garage to the moment, I picked it; these two gave the absolute BEST customer experience and service.
Always a nice place inside and the staff are friendly.
I've owned four Acuras and have received first class service at this dealership for 21 years.
They really go above and beyond on the service they provide and work they do. My car was in for a few repairs and they have a very nice fleet of new loaners if you need one. My car ended up staying while they ordered parts and fixed everything to perfection before handing it back. They even called me almost daily with updates. I'm very impressed. Shout out to Brian in the service center for taking such good care of us!
Great experience with buying a car there!! Go see Michael Harrison !! He made it an enjoyable experience!
Very professional in sales and service. Have had numerous Acura vehicles and always satisfied with Acura of Memphis. Will H. was outstanding sales representative.
Thanks,
Brad
I have car problems ever since I purchased a used car from them a while back. Recently they have been ripping me off in the service department. I think this is to cover the costs of snacks, drinks, courtesy cars but still very expensive compare to other shops. they have changed most of the staff for whatever reasons. Very surprised they lasted this long.
I bought a used 2005 Acura TSX and couple of days later the AC died. 6 month later the power steering died. Of course no way to get fixed if is used and not certified. They never gave me the second copy of the keys.
I defenetivelly not recomend this car dealers. This is independent of the good quality of Honda and its luxury brand Acura.
Very professional ! You can watch a movie while the barista makes you a sandwich all while waiting on your car in style . The people are friendly and you will not want to leave lol
Nice people. Short-staffed. Almost 2 hours for an oil change even though I had an appointment. Asked twice what I was there for, even though the info was in the system. Poorly executed car wash . Bugs still on the front bumper, windows not clean inside or out.
Not really impressed with the dealer or their service. Was definitely expecting better service quality when I went from Honda to Acura.
Matt was amazing!! He was really helpful throughout our entire buying process. He walked us through everything so we could understand it. I would definitely recommend him if you re looking to buy a vehicle.
Tony Wesley did everything on his power to get me into a new car with features that I wanted. He was very knowledgeable and down to earth. Of yours looking for a car I definitely recommend checking out Acura of Memphis and ask for Tony Wesley. You won't be disappointed.
Always pleased with the department at Acura of Memphis.
The service department is the worst department..of you have. Any plans. You will miss them.so i waited 2 days to get part in on top of that they put painter tape on my window. For two days. Took them 8 hour to put a window Mod. in
Brian R,
Thank you so much for working me in yesterday when I stopped by at lunchtime to check availability for an oil change.
I always appreciate the thorough check done and continuity of having you as my service manager to review my service history and keep me safe on the road- I hope to keep "Champagne Bessie" for 300K miles with you and your team's care!
Thanks for providing such nice facilities
for waiting and being productive, friendly and helpful teammates and a beautiful showroom to enjoy the new models.
Warm regards,
Susan
2001 MDX
We had a great purchase experience at Acura. Everyone we talked to was extremely professional and customer focused. They really went above and beyond to make sure that we were happy with the experience. I would happily buy from them again.
They did what was needed to satisfy the customer in the end.
My recent visit to Acura of Memphis, just like previous visits, was very good. The atmosphere is very nice and clean and comfortable. The showroom floor is immaculate and the restrooms were very clean. They offer an array of snacks and beverages while you wait as well as Wi-Fi and movies. Cameron was very helpful and made sure that I knew, step by step, what happened while my car was being serviced. I have driven an Acura for approximately 19 years and I have continued to do so all these years because of the great people and professional service received. I would definitely recommend Acura of Memphis.
I like the program of the parties and all its efficiency pleased me quite
Professional quick efficient service.
Well done
First off... I would go to King Acura in Birmingham instead of AOM. Why I bought a Subaru Outback over the Acura RDX.... was not because we liked the Subaru better, it's because the Sales process at Memphis Acura is painful and more like buying a low-end Chevy. I am a 7 time Honda/Acura owner/leasee and don't feel that way at AOM. I am also in the market for an MDX but the Mercedes SUV at Mercedes Collierville looks better even though it's more. This Acura dealer is good for service but the Sales team is non-responsive and act like this is the 1980's when the concept of Internet pricing did not exist.
The service writers and managers are rude and disrespectful. I would not recommend them to anyone.
The service advisor was not truthful with the diagnosis of my vehicle. I was appalled, as I have always trusted the company's work and thought highly of the company and the employees.
Everyone there was very professional very nice and very helpful. That along with very competitive prices on quality vehicles made my experience great!
My experience was a blessing the people at the Acura dealership our God people who will help you however they can they treat you like you are special they don't make difference if you look like a person and not a customer. If anyone wants help trying to buy a car I advise you to go ACURA the best dealership in Memphis.
Thanks Jerry and Darren
From start to finish my salesman Brandon McDaniel gave GREAT customer service and got me whipping that perfect ride for me .
Thanks Man !!!
My advisor Doris was excellent! Overall customer service is the best.
I recently purchased a vehicle from this location, and the service was outstanding. Mr. Nazeeh and Mr. Jeremih were great! Thanks a lot fellas!!!
ABSOLUTELY WONDERFUL!!! Darren Anderson was my sales consultant. He & the entire staff at this establishment were very courteous, knowledgeable&friendly. This dealership doesn't have the "I just want to sell a car" vibe. They are genuinely trying to help you aquire what best works for you & your budget. Really didn't think this kind of customer service existed anymore. Keep up the good work guys!
Unfortunately same as the Lincoln dealer, same owner.
Absolute chaos ! sales person does know many things and he almost always says I don t know and I will check and get back ! Person from finance gave wrong numbers rather way off numbers and based on that when negotiation started we got new numbers and the reasons were given were - wrong car chosen for running high level numbers and most frustratingly the price is incorrect in our system ! Unbelievable !!!
Will never recommend this dealership m! Absolutely unfair !
I had the pleasure of working with salesman Michael and Business Manager Brandon. They both provided tremendous customer service. I would highly recommend Acura of Memphis!
Excellent customer service. Dennis Verhijde was fantastic in terms of customer relationships. Way to go.
The sales team was very customer focused. Service coordinators were friendly and helpful, and the service was quick. A good experience.
The folks at Acura are very friendly and truly want you to have a great experience. Rob Sutton has taken care of me with 2 cars. We will be coming back.
GREAT SERVICE!
Not only did Brent have VAST knowledge of these amazing vehicles, he learned me right off the bat, answered all my questions.
He went to bat for me and it was as really quite Refreshing!
I have purchased several new vehicles and this by far was the BEST purchase. Thank you Brent....
The reason I gave four stars is because when I went in for some new tires I was quoted one price and charged another. Went yesterday and got helped by a young lady named Laney, she approached me with a smile and was very(she gets five stars) happy to help. Hopefully all of my future experiences will be like my last one.
I would like the Bluff City to know that I never expected the awesome results I got from Acura of Memphis. I needed a car in the worse way and I had not bought a car since 2001. The staff at Acura of Memphis put me in the car of my choice and even worked with me on my down payment. Shout out to the team at Acura of Memphis. Vinson, Terry and Lamont. They made my dream a reality and I am forever indebted to you all. Keep up the good work
Gloria Harris
I gave y all 5 stars because I did not want to give y all any less over one person in the service department- and that s Deloris. (I think that s her name). Every single person there went above and beyond and were super amazing, including Tiffany. She s AWESOME. But anytime I had to deal with deloris it was a different story. Rude. Unprofessional. I was getting my TRANS replaced and Tiffany did a great job and was very good about keeping me up to date. When it was done deloris was working and called me saying it was done at noon on Friday and that I had to bring the loaner car back. I said ok I had work all afternoon. This was unexpected bc they didn t know when my transmission would come in. She said I basically had no choice that I had to bring back the loaner in the next 6 hours bc, coincidentally, it sold too at the same time my transmission unexpectedly came in..? I pleaded to bring it first thing Saturday morning (this was Friday at noon) and she are up said no. I ve had this loaner nearly two weeks. If it sold I could of come and got another one (all of my service work was under warranty). So basically I had no choice but to come pick up my car that same day which I did loose money on bc I had to cancel appointments and leave work early all bc this car was mysteriously sold at the same time my part came in. It was super shady. And I could of been there first thing Saturday but she would not take that as an option. But everyone else was fantastic.
I am so glade that I chose this company to help me in finding the car for me. Great service and wonderful hospitality. Thanks to Mr. Ron for your excellent service.
5 Stars! Thank you Will for the excellent help and service, I LOVE my new car!!
Russell Matthews was great! My husband and I were in the market for an Acura, and we were very pleased to have Russell guiding us. He displayed tremendous knowledge, patience, and professionalism.. We visited three different times test driving different models and trim levels. We never felt pressured or hurried. If you want a relaxed and positive car search experience and you are considering a new or certified pre-owned Acura, we definitely recommend contacting Russell Matthews at Acura of Memphis!
I have been a customer for the last 15 years. The reps are courteous and friendly. If a repair is needed I really don t mind bringing my car in actually waiting right there in the courtesy room. It is a very comfortable place to sit and relax.
Great dealership. Service department has awesome customer service.
Very helpful and all employees extremely courteous! Great experience!!
Great service and friendly staff. They are always willing to go the extra mile. I appreciate them remembering my name as I have been a customer for many years. Keep up the great work!
My experience here was great. They are very easy to work with. Ask for Will. He really helped me out.
Superior customer service duringa recent repair my TL. Trip back and my car could have been cleaned better; overall, I look forward to a return visit.
I'm leaving one star due to the fact I was given a very rude phone call (message was left) in regard to the loaner vehicle being returned. There was another message left after they realized my vechile was still being maintenanced....they "apologized". I had to call and get an update on the status of my vehicle at which time i was told that another part needed to be replaced. Upon being called and told my maintenance was completed I stated I would pic it up same day and upon arrival I had to wait for them to find my vehicle....and at no time was I given a face to face apology for the call....I am extremely disappointed in the level of customer service I received. And am seriously contemplating a different manufacturer for my next vehicle purchase.
Branson McDaniel and Lamonte Harlin are two the best salesperson at that dealership.I not only bought one car but I bought two...
Brandon McDaniel was my salesman. He help me with everything. By me being a high rate customer he took care of all my concerns and questions and needs of me purchasing my vehicle. Everything was done in a timely manner. He wasn't hard to get in touch with. Very professional and understanding. At least i can say he's not goin to just put u out there without any knowledge of wat u are doing as far as purchasing a vehicle. His coworkers will back up any information obtain and needed. He got my note where i want it to be and the down payment wasn't outrageous. I will purchase from them again. Thanks Acura see u in a few months to get me another car
Great Service and Quick. Doris was very professional .Awesome Job
I had an absolute excellent experience at this dealerships service department. Let my first say thank you to Jay G. who has provided nothing but a top notch professional service. I'm just another customer but Jay made me feel like family and that really means a lot. I have had really bad experiences at some of the service departments around here and I am glad to find one that has some of the best employees around Memphis. Thanks Jay G. and thank you Acura of Memphis!
If you have an acura, I've tried looking to other places that are certified to work on our car and I can't find anyone that does the work significantly cheaper. They do a good job and depending on the service you can drive a courtesy car for the day. I haven't felt like they've overcharged me for my services and when I had a lot of work done, they even the in a complementary oil change. I'd take my acura there every time.
Love the entire team at Acura Memphis. Ive lived in the area for four years now and although I bought my car while living in VA Beach, Acura Memphis has serviced my car ever since. They are always cordial and professional and more importantly I trust them because they have never led me astray. I would definitely recommend them to anyone in the market to purchase a car. They truly understand that the relationship with customers doesn't end with a new purchase, but that is where it begins. Service is everything. Keep up the great work!
Justin in Service was great! Everything was done as described and I was in and out within an hour.
This places its no longer good for the service anymore. if i were you try something different places to buy car and get better service. i'm also saying that for the future who wiling to buy the cars from here and then get service as well. its just really bad for the customer service in here. i'll never buy another from here again for my mdx 2018 model silver no more
I want to Shout out Nazeeh and Jeremiah for this 2015 car. Thanks a lot you guys. You work well together. Feeling Bless
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