Acura of Memphis Review

Excellent service, but you'll pay more for that Acura name.

Excellent service and Phillip is a great service advisor.

What brought me to Acura of Memphis was their impeccable reputation for customer service. What will keep me there is the fact that they have proven that everything I've heard is true. Every department goes above and beyond to deliver the best customer service possible and to make you their #1 priority. They have made me a believer.

I got a car from great jerehiem hamler he's great saleman

Same service I first received two years ago. Quick, friendly, fair- priced. That's why I'm still there. Croissant was delicious too.

Service is great. But vehicles are no4 always available for customers to checkout

The service is impeccable and the team members are awesome. The environment is very inviting from the front entrance to the waiting area. Keep up the great work!

I drive 2 hours to get my car serviced at Acura of Memphis because the advisors are so friendly and accommodating. The waiting area is so nice and comfy.., though you don t spend much time there because they get you in and out quickly. Best Acura dealership I ve been to.

If you are in the market for a new car then Will Hagen is your man. I enjoyed doing business with him. He is an amazing salesman and not pushy at all. He made my car buying experience so easy and did everything in his power to make sure I was well taken care of.

Michael Surgeon made our experience at the Acura dealership 5 stars. He was a great salesperson. Very knowledgeable of the two vehicles we leased. Every aspect of our two lease deals went on without a hitch. Will go back to Acura of Memphis again. Everyone we came in to contact with at that dealership were very professional and courteous.

First class service...(SR) Kam Caldwell was very helpful from start to finish of my visit on 02/05/18, he has an awesome personality! DeAnn & Lauren...outstanding! These three individuals are an asset to Acura of Memphis!

Jay represented Acura well. It is good to patronize a company who places customer service first as well as professionalism. The staff including Jay made my visit an enjoyable experience.

Quick oil and filter change. Courteous, professional service. Also priced tires and surprised the price was in line with everywhere else.

My experience was absolutely wonderfully great. I came here not really expecting to get anything and received an 2016 gas saver for my family. I would strongly recommend ACURA OF MEMPHIS-RIDGEWAY LOCATION to my friends and family.

Great car buying experience! Russell and Travis made the car buying experience seamless. Both were super friendly, helpful and professional. Would definitely buy a car from them again!

As always, I had a wonderful experience. Doris is such a treasure, she keeps me informed about the progress of my vehicle and takes care of my needs in a timely manner. She along with the other Service Managers exhibit the truest form of professionalism.

I am concerned that they intentionally charge more. Just saw that they added shop supplies worth $35 apart from charging for regular items

I had a great experience with the Acura service department. Doris and Cam were instrumental in making this the best and most positive experience thus far and I really appreciate it.

When I purchased my truck from Acura Reco made sure I knew everything about my truck and went the extra mile to make sure my vehicle was serviced and taken care of. He had great customer service.

I have been a customer since 2007. I really enjoy the staff. This was the first time ever I was out within an hour.

Everyone was very friendly and worked sufficiently with getting my vehicle serviced!! Always enjoy coming in!

Always great service. Doris keeps me coming back with the basket full of candy.

Love our new Acura. My only problem is that the estimate was around $400 and the final total was a little over $600. Other than that everything was great.

Was there all morning trying to get a vehicle. They made it seem like I was approve for the vehicle I wanted then 6 hours later it was a completely different vehicle outside. Wasted my entire day but I need a car so I took it. Won t ever shop with them again or send anybody there way.

I took my Acura MDX in for service and I was not disappointed. Very professional, friendly staff took care of all my needs. Will definitely be back.

Friendly welcome and complete understanding to what maintenance would be done on car. Courtesy car provided and maintenance done in a timely manner. Good job Brian and Doris.

As always, everyone was friendly and professional! Tremendous service - it s why I drive an Acura.

Great service. Brian always takes good care of me. Have a wonderful service manager too.

One of the best experiences that I have ever had purchasing a vehicle...... Michael Harrison is the absolute best car salesman on the planet.....

Great group at Acura of Memphis! Love my new car, my salesperson and the overall experience.

Best service delivery I have ever received. Brian was exceptional and the process was smooth and easy. Was given a loaner car and offered snacks and drinks during our short wait. Couldn't have been better.

I was having to boost my battery on several occasions before it'd crank up. I had my daughter to take it in to be checked for me because I had to work. They quoted her 2hrs but it was well under that. They fully charged my battery & I haven't had an issue since.

From the moment I drove into the Service Department I was greeted and treated professionally. I was also offered a car wash when my service was completed.

Brian really took good care of my car. He was so courteous and explained in detail what my car needed. I am very satisfied with Acura.

I travel a six state sales territory my home is in Illinois but I choose to service my Acura at Acura of Memphis.
Doris is terrific and very knowledgeable. I have had some rather large jobs done and they have always been on time as quoted.
Job is done right with no issues.
300k on my car it runs perfectly.
Thank Acura of Memphis I m looking forward to 500k!

Hey I purchased a 2015 Nissan Sentra from Reco Savage there and I must say that the service was great. He treated me with the utmost respect and had great customer service skills. He got us drinks and snacks while we waited to get our car detailed. Thanks Reco and I will purchase a car from you again!

Russell the salesman attempted to
Make the transaction very simple!! He was extremely knowledgeable and always was avail even after the sale.

The General Sales manager however made it clear he was going to lie in order to keep the sale . He was rude and condensending . Had it not been for Russell the deal would have been cancelled.

They sold me a lemon. I drove my car for a week and it just stop working. I have taken my car back to them 3 times and they still haven't gotten anything resolve. This the worst car dealership in Memphis.

The service representative kept me abreast of all details related to my vehicle. He texted me the status of my vehicle and the explained all procedures performed....ensuring I understood which allowed me to ask vital questions about my vehicle.
Yes, I consider myself part of the Acura family. I previous own a 2010 MDX and was truly satisfied with it's performance. So when it came time for a newer vehicle,. Best believe the 2017 MDX was my choice.

If I could give a 0 or less stars, I definitely would. I had bought a brand new 2015 Acura TLX, in 2014. Of course after receiving wonderful service, I decided to come back and purchase my MDX. The service was so amazing, I know that I referred over 30-40 people, to this dealership, in the last 5 years. I came with a friend and let me just say, from the time that we entered the door the service was terrible. I almost had to pinch myself, to double-check that I was at the right dealership. We waited 20 minutes for someone to wait on us. There was only 2 other customers, in the building. I had to ask someone for help. Then one guy came and assisted us, then came back and told me that his customer just arrived, so he could not assist us. We had to wait again, for someone else to wait on us and finally another man came. He then walked off and did not say anything, so my friend and I left. I doubt very seriously that I will be coming back to Acura of Memphis, to do business. Long story short, I ended up buying my MDX and I flew to Dallas to get it. I love my new vehicle!!! Definitely will be telling people about the poor service that I received, from Acura of Memphis. You have lost a valuable customer and I will be telling everyone that I referred about the poor service, as well.

We just had an incredibly positive car buying experience at Acura of Memphis. We received top-tier customer service from Edward Bland and equally top-tier financing. In addition, we were treated with the utmost patience and respect. This may have been the best car buying experience of my life. Thank you, Edward Bland and Acura of Memphis!

Acura of Memphis made leasing a few vehicle a breeze. I highly recommend working with Russell. He answered all of our questions and never pressured us. We will definitely be back.

Wasted my whole weekend here after I was told I could get finance and put into a vehicle. Just to be told I'm going to need a lump sum of money down in order to finance a 10 year old vehicle.

Love Acura of Memphis! They always take good care of me! Loyal customer.

Outstanding service experience. Work was done when promised and at the exact price quoted and the quality of work was great.

Quick and efficient service makes this place a great choice for my Acura!

Bought a used vehicle in mid July. The experience was efficient and friendly. Experienced a mechanical difficulty 60 days later and Acura of Memphis repaired at no cost to me. So far, we are enjoying our new convertible.

Best place to buy a new car or SUV going back to buy 2020 RDX salesmen are great treat people right like them that why I gave a 5 star

Super friendly and inviting staff. From the Sales Reps to the Sales Manager and Finance person. I was introduced to the Service team before I even picked up my vehicle. What a concept!!! AWESOME experience!!!

My salesman was Reco great guy had a very positive an professional experience i will refer him to others...thanks reco!!

they really know how to sell the cars, but the service wise really really awful

My sales experience was great from the moment I walked in the door, just to look . I really like my car and I ve not had any issues with it.

Where I ve had consistent problems is with the service department when I ve taken my car in. They have a constant turnover and no one seems to really strive to take care of the customer. I ve had my car in 4 (maybe 5) times for routine service and for a recall issue with the seat. Every time, there has been some sort of issue. It has been so frustrating that I will not ever buy another Acura.

Great customer service! Great staff! Very kind and friendly. Made me feel very welcomed. Brian, in the service department was extremely helpful and made sure I was taken care of.

In and out in a short period of time. Cam is the man!

I had a recalled airbag in my 2012 Acura TSX. I took my car to Acura Of Memphis and they took great care of my car. Job was completed in a little over an hour and a half. After that they went the extra mile and did a mild detail on the car. Thank you very much!

Excellent service, no pressure, good experience overall compared to other dealers. They even have a person to walk you through and setup your customization of your car. Very much appreciated.

If you're looking to buy a vehicle, stop by Acura of Memphis and see Revo Savage, Lamonte Harlin, and Tony Wesley at Acura of Memphis. These guys are true examples of great customer service. They were very personable and friendly yet professional. They went above and beyond to get our family in the right vehicle at the right price. It was a pleasure to do business with them. They made this a great car buying experience for us. We appreciate them for working with us. The Noble's will definitely do business with them again.

Doris and her team in the service department are the best. We have never had a bad experience when bringing our vehicle in for service. Our next vehicle will be an acura simply because of our after purchase experience with Doris.

Wana buy a car? Go see these guys. They'll sell ya one.

Gentleman in the parts department was VERY rude. I was calling for a part for one of my customers and he wouldn't give me part number and he was about to go off on some pathetic rant about doing legwork, I AM GOING THE LEGWORK. If you're unhappy or try to play the "holier than thou" roll get a new job man. We're all in the business together.

The customer service at Acura was excellent. I was a lithe disappointed with Deluxe Detail that I received on my Acura TL. It was supposed to be show room ready and I can't imagine they would have put my vehicle in the show room. Minor misses such as the rims being dirty in spots, the interior trim of the trunk being dirty, the interior gas cap, and I just noticed smudges on the leather interior as well. Also it was an expensive service even with a coupon and I just expected more. I will not take my car back for a detail service.

I purchased my ILX new from Acura. The service I received was over the top. From sales to finance everyone was so courteous and helpful. Always a smile and what else can we do to help. I was so pleased with the service provided by them I took my daughter back a few months later and she purchased from them also. I will definitely recommend them to everyone I know.

Just got my new ride with Acura of Memphis and couldn't be more excited for this blessing! Reco Savage was my sales consultant and he was extremely professional and very knowledgeable and patient. The perfect combination.

Go see Reco!

Russell and Jeff made purchasing our new Acura RDX a very pleasant experience. We were very impressed with the professionalism of these men and their eagerness to help find us a vehicle that fit our needs and budget. This was definitely our best car buying experience and we will definitely use Acura of Memphis in the future.

Brittney Pittman really did a good good job on helping me out on getting my 2012 Honda CV I would refer anybody to her

Great experience and amazing customer service. Good people. Justin is great, makes you trust the people you are spending money with.

Worst experience in shopping for a vehicle. Sales manager was arrogant and stereotypical.

Very easy to deal with. No debate over cost. Answered all questions. Did NOT fill the car up with gas!!! 1st dealership that I have ever been to that didn t fill the car up.

Excellent Servjce and sales from mr Jeremiah hamlet sr

Love Acura of Memphis. A special thanks to Kam, Samantha and Mrs Doris for always going above and beyond to make my experience perfect.

1st of all, let me say, all reviews that are low stars are more than likely true. I experienced it and I wish I remember names more.

Dennis Verhiedge,

I'm not sure if this is the financial analyst/ accountant because if it is he is the first reason why I'm here. So I'll start with who I know Dennis is for certain first then the accountant which I think is Dennis. His signature says sales manager. He bring me paper work stating a certain amount in interest that we agree on. When the actual contract come over it's a higher percentage. He read through the contract and says this is what we discussed, sign here. I think he thought it was ok to lie to me since he is the sales "manager" since it was only a small amount but that shows poor work practice. Proper work Ethics will get you far.

Then he reach out to me to tell me they are having problems with the bank. Ok, I fixed it and move on. That's bad business as well because I ask them,(my car salesman) " why do you bring me keys to test drive a car I didn't inquire about from the moment I reached out for an Acura this isn't an Acura. " The car salesman says he don't know he just doing what the guy over there told him to do. (The "guy" we'll call him d*&ckhead) Dennis then reach out and sends an email saying, " We will also need the title back FYI, thanks!" I responded for the 2nd time, why would I have the title.

If the guy I signed the contract with was Dennis and I'm sure it is, when we sealed the deal and as I'm walking out he says, basically, We will also need the title FYI, thanks! I laughed and said, I wonder when someone would ask for the title. AFTER IM ABOUT TO LEAVE, smh. He said something but who cares. He call me days later with the above paragraph and asking for the title was the other thing. Obviously. By phone I told him I put it in his hand before walking out the door don't play stupid. He mumbled something about the guys did it. I said again, I gave it to you the end. Why would the car salesman who just sold me a car give me the title back to a car I used as a down payment. Makes no sense. Bye. I just realized it was the day after I picked up my plates. I think he said the salesman gave the title then. Stupid right. Then I got the email from first paragraph. Ugh

Then, I waited 10 minutes when I first walked in for anyone to care. 2 males walked pass me as I didn't exist. Another male I said excuse me 2 feet away and he ignored me. I walked around the facility and no one cared. One guy did say hello though. Then I walked back to the front and 3 minutes later I think Michael my salesman came. After we did our thing, here come old d*"ckhead. Trying his best to stick me in a car I don't want and giving me straight alpha attitude with pricing for a car I wanted. Pure trash. They are in a closed off area maybe for confidential purposes because he said he doing the banking. I signed for a car at another lot recently and he called me a liar because he couldn't see it in his system. But anyway. D**ckhead award please. He won. From the moment he introduced himself pure genitals.

I felt like something is wrong with the car day later. I'm not about to sit around while you guys twiddle your thumbs. I'll come back to update as my life lives on. Hopefully I'm not in a car accident.

I forgot to mention that they were giving me keys to the car and said take it home before I said I wanted it. It's crazy to give customers the keys like the deal is sealed and then say bring it back the bank denied it.

Brian, was kind and understanding even on a super busy day. Great service!!!

I m not usually a guy who gets his cars serviced by the dealership, but after hearing my step mom rave above the service at Acura of Memphis, I figured, why not? So yeah...Right off the bat I got an awesome courtesy car, they fixed my squeaky brakes, and even cleaned my car. I didn t get any pressure about these things need to be done too , which is a sigh of relief. I m sure it costs a little more than somewhere else, but this was money well spent. Justin, the service rep, seemed like a stand up guy, and I d be glad to work with him again. Acura of Memphis will be getting my business in the future.

The customer service provided at Acura of Memphis is ALWAYS superb! They are ALL phenomenal, but Brian Richards went above & beyond today. From making sure that I have the best loaner vehicle so that I'm not late to my appointment, to going that extra mile to make sure that not only my vehicle is performing well, but that I am, too! Thank you for all that you do!!

Making an appointment and having a loaner car while my car gets serviced makes for a five star rating!!!