Acura of Memphis Review

I just purchased a new vehicle on yesterday and I am so thankful to God for Mr. Reco Savage, and Mr. Lamonte Harlin, they were a God send, I told them what I needed and what I desired, when I say they went over and beyond my expectation, very professional yet made me feel like they cared about my situation. They are definitely not out to stick anyone with anything, they care about the client and they make it their business to get you what you need in a timely manner without the hassle or anxiety that may come with purchasing a vehicle. If you are in the market for a new or used vehicle please take it from me they are the best thing going in Memphis, and please ask for Reco Savage and he will not lead you wrong, and Mr. Lamonte Harlin will take care of you. May God bless both of these men and I pray that God takes them to another level higher than they could only imagine. Thanks again so much Be Blessed

Julius, was a great salesman, he is a jewerl, I hope you realize it. A dealership is only as good a it's employee. I pray this suv serves us well. Thank you

I always have a great experience getting my MDX serviced at this dealership. They are efficient, quick, friendly and they always provide me with a courtesy car while mine is getting worked on.

Sales associates friendly and helpful. Helped me find a perfect car at an affordable price. Process was quick and easy.

It is always a pleasure going to the service Department at Acura of Memphis. Kameron Caldwell assisted me. I see so much growth and potential in him.

Doris the Service Manager always gives you her full attention as if you are the only one there. Dealing with the Service Acura make me want to purchase another Acura.

I have never in my 35 plus years of dealing with Service Department been treated or enjoy having my car serviced.

Thanks Doris, Kameron, and Justin for a job well done!

Brian Richards, in the service department, provides an excellent service experience. He has a way of making you feel like you are his only client. He explains issues and options in a professional manner. He gets things done quickly and keeps me updated on status of timing.

My salesman was Reco Savage and Lamonte Harling they have great customer service very helpful I really appreciate everything they have done to help me out to purchase a new car thank you so much Reco and Lamonte

Edward Bland, my sales rep, was patient and understanding. He made sure I had an awesome buying experience and didn't pressure me. He has continued to follow up with me and has been a consummate professional.

Outstanding service department visit from the time I arrived and greeted by Justin Cole to the personal walk through of explaining the cause for my visit by the service Manager Doris Merritt! Very strong first impression. Although they provided me with a loner, I stayed in the waiting area and felt totally at home. Refreshment staff very courteous.

Jay-my advisor is always a pleasure but once I drove off I noticed grease on the side panel of the driver's door as well as behind the driver's side seat once I got home.

They made my car buying experience the way it should be .... very stress free... this is my second acura purchase here .. I would not go any place else .... make it your choice as well ... you won't regret it

Update: I still haven't got my floormats 3 months later. Bought a new car only to find out after I signed the paperwork that the car needed a new key fob $100 + $100 to get programmed the car needed a sd memory card in order for the radio to work properly $150 + $100 to get it programmed salesman told me he ordered floor mats a month and a half ago and I still haven't got them. Called today to find out he no longer works there. As always the customer is screwed in the end

We Came in looking for a Used 2014 Honda Odyssey and they had one! We Came from Florence Al to buy it! They were awesome to work with!!! They gave me what we wanted for my car and then some... Low Pressure sales! We are totally Satisfied with our purchase. I can t say enough about our experience.

I had a great experience at Acura of Memphis today! Justin my service advisor made it less stressful by communicating all the way through through the car service process. Dropped the car off in the morning and it was ready by noon. I recommend Acura of Memphis!

The staff is very friendly and they are v very professional. I love the way the sells person dedicated a whole lot of time to get my deal worked. The finance person worked overtime to make it happen. Not to mention the attention a gentleman working in the service department or housekeeping department went over and beyond his duties in making me feel extra special. My hats off to the entire staff for g the way they treat their clients.

They paid Top dollar for my car
Thanx to Brian he was an A1 dude

The service was excellent and the service manager Doris Merritt is awesome. She listens and pays attention to customers concerns and she explains additional services that customers vehicles may require very thoroughly. She is kind, wears a smile and is very courteous. Great to get that kind of customer service! Keep up the great work Doris!!!

Nice people, beautiful facilities, fairly set on their advertised prices.

Buying a car has never been a joyful experience until I purchased a car from Acura of Memphis... They work well to get you the car that you can afford within your budget... I was so pleased I took my mother back to purchase a car... If you are in the market for purchasing a car, stop in and see Lamonte Harlin

Samantha and Jason were awesome! Took excellent care of everything I needed and were timely and professional!

Acura Dealership in Memphis did a great job running diagnostics on battery with a bad cell and replacing quickly as warranty replacement. Jay recommended I bring it in for another check since field service call, check and jump showed all good, but something just did seem right for the battery to lose charge after non stop driving for almost an hour and 5 min stop. Highly recommend service at Acura of Memphis.

My service advisor Phillip Casserino was excellent! He went above and beyond to ensure that my service appointment was a wonderful experience. I would highly recommend Acura of Memphis thanks to the wonderful service from Phillip & his staff!

People were nice and treated me with respect thank you acura dealer

This service experience was very positive! Good work team

Great service, great people, plus a clean car to drive home

Reco was a good sales person he made sure my fiance and I knew things about certain cars and made us comfortable while waiting. He also put us in our 2015 Dart which she loves.

The experience was good. I got in without an appointment and was taken care of quickly.

I'll say this when this company and its owner need employees to flood the reviews to keep it up....there's a problem. They so not pay their employees fair, there for the work will never be up to par, the prices they offer do not reflect the quality. just stay away from anything Umanski.

Great Services!!!!
The Customer Service was Great
They Explain Everything that may concern your vehicle and let you make your own decisions on what you need to do for your vehicles maintenance......
Very Timely They Get You In&Out
And Offer Courtesy Lift!!!!

Outstanding service from Russell Matthews at Acura of Memphis. He made my car buying experience easy and stress free for my first time buying a car. He was very patient with me and very nice and respectful. He got me exactly what I wanted and I could not be happier with my purchase. Highly recommend anybody to guy see Russell Matthews at Acura of Memphis when you need to buy a car!

I helped my mother-in law (lives in Memphis and I am from Michigan) purchase a Buick Enclave and I looked from Michigan to Florida on the internet. I encountered several type of sales people many I just spoke to over the phone who didn't listen or didn't understand service. My last call was to Acura of Memphis where I spoke to Saleem Ali who had just took in a one owner accident free Enclave with an excellent service record. Without physically meeting him he said what can do and delivered the car the next day after it was prepped and cleaned. Many times you don't have trust in a person but we trusted him over the phone. Great Job Salem!

FIRST I WANT TO THANK GOD FOR ANOTHER BLESSING..A BIG THANKS TO MY CLASSMATE MARTIN ROBINSON FOR ALL HIS HARD WORK, PATIENTS AND UNDERSTANDING FOR GETTING ME IN THE CAR I HAVE WANTED FOR A WHILE NOW AND ITS WAS ON THE SHOW FLOOR WAITING JUST FOR ME. A BIG SHOUT OUT TO LAMONTE HARLIN THE BEST AUTO LOAN MANGER , HE COME OUT WITH A BIG SMILE AND MAKE SURE YOU ARE HAPPY WITH YOUR PURCHASE BEFORE YOU LEAVE THE DEALERSHIP. WHAT A GREAT TEAM TO WORK WITH YOU IN GETTING THE VEHICLE OF YOUR DREAM...I WILL RATE MY CAR BUYING EXPERIENCE THE BEST OF ALL I GIVE YOU ALL 20 STARS PLUS!!!!!!!!!!!!!!!!!!!!!!!!!! SO WHEN LOOKING TO BUY A VEHICLE THESE ARE THE BEST GUYS TO SEE!!!!!!!!!!!

Brian helps me a ton with thorough and honest support & expertise that is hard to find.

I had a great experience at Acura of Memphis. They worked really hard to find the car I wanted within the budget I needed. It took me a couple weeks to find the car that did both. They were great to work with and never pressured me to buy something I didn't get really want or couldn't afford. I will definitely go back to them next time my family needs a vehicle.

Recently had totaled my 2014 Honda Accord EX-L, went online searching for the same, couldn t find what I was looking for so I was looking at an alternative. Drove over to Acura of Memphis and talked to Rob S. and he discussed my situation with Hayden, GSM, and wow, a 2014 Accord same as what I had only a different color package. I had an overall excellent experience with them all. Great job gentleman....I can t think of enough wonderful adjectives to tell you how happy I am. Thank you for finding the car I wanted.

Great facility and buying experience! Kudos to the finance manager Mr Clayton and our sales person Rob for an excellent experience!

Had a great experience at Acura of Memphis!! The initial call and conversation with Daniel, the warm greeting I received on arrival, the special treatment during my wait and the overall service were all superb!! Would highly recommend Acura of Memphis!!

Monday, when I brought my vehicle. Doris was very sweet and helpful as always . Thursday, I picked up my vehicle. Mr. Brian also very nice and he went an extra mile to help me set my phone in my car. It's always nice to go into a friendly place. Thanks again Doris and Brian for your service. May God continue to bless you!

This is my second time purchasing a car here. Best deals and great customer service . My salesman Julius took great care of me ! And the finance guy (Brandon) can crunch those numbers ! - I love me some Acura , thanks for all y'all have done for me .

Let me just say that Abraham was a gift from the heavens! He refused to let me leave without getting the best car for my situation. I'm absolutely in love with my 2015 KIA Optima, and I had no hopes of getting anything remotely close to this year. If you don't have the best credit and want to experience what a truly honest haggle free car buying process is.... go see these guys! Thanks again.

i would like to thank Mr. Brandon and Lamont of Acura of Memphis for helping me get a very nice car on 10/13/2016 they were so wonderful and if you need a car please go see Brandon he will everything to put you in a car and will be nice i one happy person right now.......Thank you Lord for them.

I am always pleased with the service that I receive when I service my vehicle. I never have a problem getting a courtesy car, and Mrs. Doris is the best. If she ever leave it would be a tragedy. And the newest member I just met Mr. Justin was awesome as well. Very polite people and always willing to go the extra mile!

Brandon McDaniel help me out get my new car, he is a good guy , and he kept his word about getting me a new car.

First time at this dealer and definitely not the last -- went in for a recall on my TSX without and appointment and was immediately greeted and taken care of by Brian Richards. Brian and the rest of the Acura team were excellent, professional, friendly and took care of my car's issue promptly!
Give this team my highest recommendation!
One last thing, the waiting area/snack bar -- one of the best, if not the best I've ever seen at a dealership!

I love the used MDX that i purchased but the experience was awful. The salesman showed me and my daughter a car we saw on line that was in terrible condition and when we said no to that car he showed us a very nice one after driving it and talking for a while he gave me a price i made a counter offer and they accepted it. After a long wait he, Michael, came back and said they had done all the paperwork on wrong car and the car i wanted was a lot more. My daughter really wanted the car so we negotiated and i paid $ 1,000.00 more than i originally offered. we where there all day. The salesman had said the car had additional warranty on it it did not. Then we made a list of things they would fix at no cost to us. I made an appointment to return the car because we live in Arkansas. The first time i brought it back the interior repair man never showed up. The outside was fixed. The second time i tried to bring the car he had quit and they had new man coming. The third time my daughter took the car and one of the managers talk terrible to her said when you buy a used car that is what you get. She ask him to look at our paperwork which said they would fit the console because it would not open, the windshield wipers where hitting each other and there was a really bad scratch on the glove box. Had they not made the list and agreed to do these things i would not have expected it. When we finally got the car back the glove box scratch was gone looks really good but console still doesn't open and windshield wipers are still broken hope it doesn't rain. My daughter says she will never go back there, so i am not sure what we are going to do about the console and wipers. They told me that they have a high turn over of salesmen i can see why.

The service personnel were excellent and delivered exceptional customer service from the concessions to the cashier to the service representative to the shuttle driver.

Julius and Vera are great and service is always great!

Justin was excellent as always. I can count on him to get the problem solved and make sure I'm taken care of.

Jabril Toney was amazing. He and the finance department went above and beyond. Highly recommend Jabril and Acura of Memphis!

My scheduled appointment for an oil change was prompt and Jay gave me excellent customer service.

Customer service was AWESOME! They were fast and friendly! I love it!

Big Shout Out to the Service Dept at Acura of Memphis Ridgeway Rd...I like to Thank Ms Doris Merrit who worked with me getting my back window paint job done with professionalism and great courtesy and I will recommend any Acura Owner their business...Thank you for a job well done....

A 5 star (first) experience until I was surprised with a bill higher than quoted for a replacement battery. I had been quoted the less expensive of two Acura batteries. I was notifed the car was ready, but no mention of the mistake. I was told when presented with the bill upon arrival that I needed the more expensive battery. Even more disappointing, and surprising, following an otherwise perfect service experience.

First of all I would like to say I didn't think I was going to be able to get a car but Ed & the Lord Jesus Christ work it out... Yeah if you need a car please see
Ed.....

Go see Mike Sturgeon or Will. They will take good care of you.

I had an excellent experience staff was very professional, helpful, and courteous to my concerns and needs. Would highly recommend them to others. Look forward to doing business with them again in the near future.

Reco was my salesman he was very informative and professional. He helped me get into a very reasonable vehicle with a reasonable price.

Paid $1,000 for tune-up adjustment service for 2009 Acura TL. I pointed out before the job was done that there is oil in the 5th chamber. Car still not running like it s supposed to after work was done. 2 weeks after the work, I pulled out that same plug and oil is still in the chamber. 2 days from that, the car was taken back to Acura and Doris says that there is no oil on the plug but couldn t explain how I saw oil 2 days ago and now the oil disappeared. She ran a diagnostic on the car but refused to give me a copy of it. What are y all hiding? I ve never not received a copy of work performance of any kind out of the 11 yrs I ve been coming here until now. I know that my little business don t mean anything, but I ll take it somewhere else.

I got my dream car - my very first Acura MDX 2018 here very recently. Great service and wonderful people. Our salesperson was Russell Matthews. He was awesome in every way. I couldn't come to pick up my car so he delivered it to me and also spent time teaching me the functionality and came back the next day to add an accessory that couldn't be added earlier. He seemed like "i will go the extra mile for my client" kind of person and that is really what client service is all about. That is what sets you apart from the others. I highly recommend him for anyone that is planning to buy a car from here. I'm a happy Acura owner! :)

Oil change and multi-point inspection completed earlier than anticipated. Kam Caldwell explained what the inspection consist of. He was so pleasant and positive. Warm atmosphere. A clean car returned.Thanks to all.

My visit here at Acura of Memphis was a pleasant one. I appreciate Mr. Tompkins for being so nice and very kind he deserves employee of the month.

Excellent service. Courteous staff. Highly recommend

This was yet again an outstanding service visit. I fully depend on Acura of Memphis to maintain my MDX mechanically, and they never disappoint. This dealership and it s sales and service employees provided above and beyond service. Special mention go out to J. Gullet for the personal service and advice he provides for all my vehicle s service intervals.

Philip at the Acura Service is first class, however I didn't a proper car wash or a reminder sticker for the next service. Not like them.

Acura of Memphis is a great car dealership when I first walked into the dealership it was full of surprises. I felt love when I walked in that place looking at cars in got the car that I wanted. Those dealers there are nice & respectful. Shoutout to Brandon McDaniel the best guy, he is really patient in nice that he can make sure you drive away with your new car. Acura of Memphis is the best car dealership of them all

Thanks Mr. Ron for a awesome job today with the sale of the MDX. You have a great personality keep up good work!

My salesman Reco was awesome!!! He was very very helpful, so glad I chose to here n meet him n bought a car!!!

Excellent service. Always have very nice loaner vehicle available let me keep it overnight since it was after 5 pm when my car was ready. They don t try to push unnecessary services
on me I trust their assessments.

Not happy with long wait of over 2 hours to replace a battery on my TLX that has only 33,000 miles.

I received excellent service service!!! Will definitely be coming back again!! Doris and the team go above and beyond the call of duty!!

Always helpful and prompt getting my car done for checkups.

Acura of Memphis sold me a car with part of the frame held together with bondo. After hitting a deer while on vacation in Texas my daughter had the car towed to a reputable dealer s repair shop. They refused to work on it, because of previous shoddy repair work . I called Acura of Memphis for help. Their response was that they did not see the prior poor repair work when they did their inspection before selling me the car. You bought the car as is and refused to help. They would not even find us a repair shop that would fix it, like they said they would do. My daughter was stranded 741 miles from home, with three children under five, with adsolutely no help from Acura of Memphis.

Excellent customer service, it's definitely five star dealer and service. The waiting area is amazing with a movie and work areas along with snacks and refreshments.