Acura Of Augusta Reviews

I had an 11:00am appt for an oil change/tire rotation. It is currently 12:40 and I am STILL WAITING on my car to be finished. This is unacceptable!

I STRONGLY recommend Will Rabb to EVERYONE interested in buying a car!! He's incredible and we absolutely loved doing business with him. All future purchases will be gone through him!

Amazing! Made the entire process SO easy and quick, they worked with me and made it all hassle free. I m glad I decided to come here instead of going back to Carmax!

Travis Wesley was very helpful and knowledgeable funny person and help get me and my family right

Jacob s customer 1st attitude is by far the best I ve seen in a long time. If you are thinking of buying a vehicle give Jacob the opportunity to earn your business. You will not be disappointed.
- Mark Samson

Travis was very helpful and knowledgeable with everything we wanted to know

I am writing in regards the unsatisfactory service that I have received from Acura of Augusta. On Monday, December 31, 2018, I took my car in for AB service. It was explained to me that this was an oil and filter change. At the conclusion of my service, Michelle explained to me all the checks and services completed by the technician. The brakes are at 50 %. Prior to this visit, there was nothing wrong with my brakes. I did not ask for a brake check. Once I left the dealership, I noticed there was a squealing noise coming from my brakes. Initially, I thought that it was coming from where they checked the brakes. On Monday, January 7, 2019, Lindsey called me to follow up on my service visit. I told her at that time of the squealing. She told me that she would put a note in the file, and for me to call back if the noise continued. Due to my work schedule, I returned to the dealership on Monday, January 21, 2019. After the brake check, Michelle told me that the brakes are at 50% and that there was no safety issue. However, if I want the noise to stop, I had to pay $646 to have the brake pads and rotors replaced. On Thursday, January 24, 2019, I received a follow up call from Lindsey. I told her that I am still confused as to what happened to the brakes. Prior to the December 31, 2018 visit, there was no squealing noise coming from my brakes. Since that time, the brakes squeal all the time including when I am driving down the road. I drive a luxury car that squeals. From what I understand, my only option is to pay for a repair that the technician at the dealership caused. It seems to me like that is the ultimate goal of the dealership to have me pay for service or buy a new car.
This instance is not the first problem that I had with the service department of this dealership. In February 2018, it took me being stranded three times (one, over two hours away from home) before the dealership would replace the battery.

At this point, I need to know what I can do about this situation. I take good care of my vehicle and return to the dealership for all scheduled services.

02/16/2019

I wish that I could give Acura of Augusta no star. The noise on the left side finally stopped. However, the entire interaction with the service department, Bryan, the service manager in particular, was AWFUL. He and his technician called me a liar. He disrespected me and belittled me. Needless to say, I will not return to have my vehicle serviced at Acura of Augusta. Nor, will I ever purchase another vehicle from there. And my recommendation is that no one else does either.

Enjoyed every step of the process. From picking out my brand new MDX to driving it into my driveway was a breeze. I love my new Acura and will certainly return to Acura of Augusta for my next vehicle.

Greg, Stephen and Amanda were fantastic. New car purchases can typically be very stressful. They were transparent & service-oriented, and made the car buying experience painless. I definitely recommend these folks.

Regan Everett is very personable & excellent customer service skills!

So after being at the delearship for about an hour I was about to call it a day because I was seeing what I liked . Rickie Robinson suggested something that i couldn't see myself in until I actually took it for a drive. Long story short, I got a brand new ride from him.

Just went to see a car and will was great he is a nice guy.

Timothy is great. Excellent customer service and extremely attentive. He makes buying a car a pleasurable experience from a wonderful place like Acura.

Thanks again for your assistance. You're a very nice and pleasant person.

My Blacked Out 2021 RDX
I love my ride! The service department at Jim Hudson Acura is outstanding! I have been a family member (customer) for approximately three years now. Obviously, we take our vehicles to get serviced and sometimes we get news that was unforeseen but, with that being said, I have experienced excellent customer service of kindness, professionalism and attention to detail from the service team of Melissa, Temple, and CJ. Every time I come to the dealership, I always feel welcomed and to date, my vehicle service needs has been met. I am highly satisfied with the service received and always look forward to future visits Thank you for what you do, I truly appreciate all.

Travis Wesley was very helpful with great communication

Do not buy a car for these people. I bought a 2008 BMW on February 14 of this year. It has now broke down. They sold me an extended warranty but the company that handles this warranty says they do not cover BMW on any of their plans because parts are so expensive. I call Acura back and ask to speak to the GM. The first time I was sent to voice mail of Mike but he did not return my call the second time I called back and ask for the GM they sent me to a Charlie. He was not very friendly, he sounded bored and was not helpful at all. He came across as uncaring about my situation. They do not care about people only money. The are most helpful to people who buy new cars because they have not choice when a new car breaks down. They feel like they do not need to care about the used car buyer. STAY AWAY!!!!!!!!!!!

Update 09/23/2015
I finally got the money to repair my car on 09/14/2015 and today 09/23 it has broken down again. It will not start so now I have to take it back to the repair shop to find out what is wrong this time. Hopefully the stupid warranty the sold me will fix this problem. If not then, I will have to wait to see how much money I will be out of this time.

DO NOT BUY A USED CAR FROM THIS PLACE.

Paul is a great guy. No high pressure, just honest & knowledgeable. Jonathan is a real people person & one good looking dude! They treat you like family without the knife in your back!

I bought a 2014 Acura MDX SH-AWD Advance Entertainment. I had to order it because we wanted a specific interior and exterior color and didn't really want to compromise. We ordered the MDX and added about 10 different dealer installed options to the deal. Greg Hodges took our order and I felt he negotiated a very fair price with me. He honored my USAA Car Buying Service price even though that's normally only for in stock vehicles and he gave me pretty much exactly what I wanted for my 2009 Acura MDX that we traded in. My order took a little longer than expected but Greg kept me informed along the way and the issue was with the factory not the dealer. Greg offered to deliver the MDX and pick up our old one so my wife didn't have to deal with swapping car seats and bringing the kids in since I was planning to be out of town but I ended up returning to town and not needing delivery.

When we picked up our new MDX we already had our own financing through USAA and the paperwork was pretty straight forward and quick. We had a slight miscommunication on some body side moldings I wanted but Greg had the vehicle pulled in and the side moldings were installed and the vehicle was ready before we were. The MDX was meticulously clean and every gadget and feature was explained in great detail by Matt Phares. He went into great detail explaining to my wife how to use everything and she felt comfortable and not rushed or overwhelmed. There are a TON of electronics and fancy features to learn/setup and we drove away knowing how to use them all. A week or so after getting our new MDX I had finally gotten a chance to try out all the driving and entertainment features and I have to say I'm thoroughly impressed. This is the best most awesome vehicle we have ever owned or driven in. It is far superior to our '09 MDX and we LOVED that one also.

We ordered a 3rd headset for the rear entertainment for our 3rd child from the parts department and one or two days later it came in. It connected wirelessly right out the box without any pairing required. The service manager answered all of my questions I had at that time also. Car buying can be very stressful and expensive. In the past we've had both good and bad experiences with different dealers. We felt very at ease, stress free and felt we got a great deal with this purchase and would definitely buy another Acura from Acura of Augusta.

Thanks Timothy, for all your help. You are by far the nicest car dealer we have ever spoken to. The perfect place to get your perfect car.

CJ was awesome! Very professional & answered all of my questions. Originally dropped off my Acura MDX to find out why all my doors wouldn't lock - Service took a look & CJ called me back with the issue & quoted me a price. I told him I'd go elsewhere. Well, when I got there to pick up my truck, it had been cleaned up for me! Entire staff was friendly & just plain AWESOME!

Travis Wesley displays excellent interpersonal skills!! He was very helpful in ensuring that I purchased a vehicle that I would absolutely LOVE and a price to match!! He went above his job description to make sure my needs were met. I will definitely recommend him to my friends and family.

I purchased a used vehicle on Saturday March 13,2021. I will admit that I wasn't impressed with the idea of being offered a car not of the same class as my trade. To my embaarassment of showing this in my attitude, CJ Banks and sales manager Eric didn't let my attitude change their approach to please me in what I would love and purchase. CJ was a stellar salesman! My process time of the contract was longer than my wait to be notified of approval. It took 10 minutes. I was nervous that their was something else because it was so fast! I waited a few days after my purchase to so that I could honestly say this was the best service I have ever experienced from a dealership! I am totally in love with my new-used car and my care from Jim Hudson Acura and CJ Banks. Please check them out before making a purchase anywhere else in Augusta. You won't regret it!

My husband and I bought our 2021 Acura RDX today and I have to give my utmost gratitude to CJ Banks. CJ had to put up with all of my phone calls this week with an annoying number of questions while I was trying to make up my mind. He calmly answered my questions and eased my anxieties.
By the time we arrived at the dealership, everything just flowed. CJ was polite, professional and made sure that our entire visit was flawless. I LOVE my new car and I am very happy with the whole car buying experience, thanks to CJ.

You guys have a great salesman. Travis was great and I appreciate everything he has done for my family. Keep up the good work Travis

My car had recently been having some issues so I decided to look into some options for a new car. While I was there I was helped by a guy named Tj. He was super helpful patient with all of my questions and really made the car shopping experience alot better than I thought it would be.

I went to a sale even in Evans, GA. I have never felt so violated in my life. I felt as if they took advantage of me because I was a female alone and without my husband. I went to this event to find out if I won anything. The sales guy proceeded to get all of my information just in case I won something and it was only suppose to be used for the 1099 form or whatever form it is for the end of the year. This seems harmless; you can't cheat the IRS. Please keep in mind that I have never been to one of these events before. I later found out that they ran my credit. Well, this is not what he told me he needed the information for. So now, I am very upset, I called the 1-800, the local dealership and I later spoke to the general manager. While speaking to the sales manager, he was very empathic to how I was feeling and apologize for how things were carried out. He stated that things should not have been handled this way. I spoke to the general manager about 30 minutes later and he did not at all understand. I told him that I was looking to buy a vehicle but because how things were handle, I don't want to do business with people like that. His closing argument was "I am sorry." He didn't even really seem like he cared one way or another. What if I was his mother, sister, wife or another family member would he want them to be treated this way? I want to say that the unjust will never prosper. This says a lot about this company's business practice. One bad apple spoils the whole bunch.

Jacob makes a mean cup of coffee, really helps with persuading.

Tj S. is an AMAZING salesman! Even when he isn t at work he is promoting the business on social media!

Acura Augusta consistently has provided me with amazing customer service. Today I purchased my 2nd car from Acura of Augusta, and Jacob was fantastic! His personable customer service can t go unnoticed, he truly listened to what my family wanted/needed in a car and was able to provide! (Same day!)

Having a previous relationship with this dealership I can also speak to their service team - who always provides quick and honest service. Not to mention, will pick my car up for oil changes - I mean, top of the line service!

Tj Sylvester is a really good guy. Honest and enjoyable to be around. I would recommend him anytime.

Need a car? Go to Acura of Augusta! Want to have fun and get the right car? Then go see Will. You won't regret it

Sometimes buying a new car can be difficult but not at Acura of Augusta I was greeted by Travis Claude Wesley with a smile he sat me down and showed me the pros and con's of buying a new car now I'm driving in style

I had an amazing experience at acura of augusta. TJ was amazing and knowledgeable and a pleasure to work with and i love my brand new mdx. I highly recommend acura of Augusta and TJ Sylvester.

Jim Hudson Acura offers a variety in customer service. This is a great place to do business.

Travis and the rest of the Staff was Amazing. Made my buying process completely seem less. Thanks for everything.

I came to look for a car and even though the timing wasn t right, Ashley really helped me figure out which car would be best for me and my needs! That girl really knows cars and when I m ready to purchase I will definitely come back to see her!

Very professional service department. I arrived early for my appointment and they got me right in for service. When my car was ready the bill was as quoted to the penny. This is the only dealership I'll use to service my Acura.

This was one of the best car buying experiences I ve had. Cj Banks went above and beyond from start to finish. Jack was great as well on the financing end. I highly recommend these guys to anyone that s in the market for a new Acura! I ll definitely be back for another!

Timothy Lamkin thank you for your knowledgeable service. Great! Great! Customer Service!

Cj was great, very satisfied with our purchase!! Love love love! We will be doing all of our car purchases through Cj!

Thank you Will Rabb for such great customer service and for answering all of my questions about the Acura line. I appreciate the outstanding service- even though I made it clear I was "just looking" for right now. Will will definitely get my recommendation to anyone looking for a great car shopping/buying experience.

I Bought My new 2018 Acura MDX Tech and got a better deal than I ever dreamed. The Management was amazing at how they worked to get me the best deal on my Lease and gave me positive equity in my current lease and paid it off instead of me having to go to the trouble of turning it back in to the dealer I purchased from.
The unmatched luxury and superior performance of My new Acura is the most exciting aspect of this whole experience!
The Service Dept here is far superior to any other dealership in this area.
And Trust me. I've been in the business for years and have worked for and taken my vehicles to many....

The sales team and my Salesperson Will Rabb are amazing and I strongly suggest anybody looking at buying a car to go see him!!

Salespeople are not very interested in selling a car..prices are much higher than we ended up paying down the road

My experience at Acura of Augusta was an excellent one due to the professionalism and positive attitude of TJ Sylvester. Thanks so much for your help.

Will Rabb gave us one of the most enjoyable car buying experiences we have ever had.

Aweful. Aweful. Aweful.
Operating hours seem to be around 8am-6pm, yet upon trying to check the availability of a vehicle online, I received several emails saying they were not open and that someone would call me eventually. When I was never contacted I called the store and inquired about the vehicle, snarky sales associates, and after sitting on hold I was hung up on to which I called back just to be informed that the car I had inquired about couldn't be placed on hold several hundred dollars down. Imagine my frustration. It doesn't take 15 minutes to inquire whether or not a car is available. >_<

The salesman TJ was very dishonest, and unprofessional. Sales (Manager ) Campbell was very very rude ,and unprofessional!They tell you one thing over phone then when you get there in person its something totally different ..
3-25-19 I just want to say thank you to GM of Acura for Augusta for taken the time to reaching out to me today and resolving the issues tha I had with the dealership

Travis Wesley was very informative and knowledgeable about the vehicles in every aspect. Was a pleasure to speak too.

From start to finish it was a pleasure dealing with Travis. The staff around Travis were extremely helpful. Acura is a dealership that puts its customers first. Thanks for your professionalism Travis.

Thanks to CJ, Ty, and Jack for the great service during the purchase of my new Acura. The no hassle well informed service was a 10 from start to finish. Everyone that I came in contact with were Grade "A". Thanks to the entire team.

Tj Is a great salesman. Very helpful. Would recommend Acura of Augusta to anyone looking for a great deal and even better services. Thanks TJ for your help.

Very poor, I had very hard time for my Tag. I bought my Acura from 2 month before, I still didn't get my licence plate yet, they made a mistake to type a VIN NUMBER, I been calling since 3 weeks, Mr. Jonathan is giving me ans. That it takes 2 more week but no replay yet. Never go with this Acura.

If you go here, I highly suggest going to see TJ Sylvester. He really knows his stuff and will help you any way he can!!

Tj was awesome. He helped me with all my questions and concerns and was very patient. I recommend anyone to go see him for their new car.

Regan Everett is an individual who will give
Her best to satisfying her customers.

I couldn't be happier with the service I have received from Acura of Augusta. They were very patient with me and worked diligently to get me into a vehicle I absolutely love that is exactly in my price range. Even after my purchase, they have taken good care of me and my needs. I highly recommend Joseph, Dennis, Ashley and the rest of the staff to anyone looking to get a new or used vehicle. I am in love with my 2015 Veloster Turbo. Thank you!

I had a previous bad experience in 2013 with the dealership, swore no Acura for me. But tried today Terrance and Cambell and the financial guy gave me more than I asked for. Went smoothly and quickly. Thx Guys

This was the most pleasurable and relaxed car-buying experience I've ever had. I was expecting the usual pounce and hard sell I'd learned to expect as a woman, and was pleased to be treated with respect. The sales manager, Sean, was my first contact, knowing immediately the specific vehicles that met my criteria and answering my initial questions. When my questions became more in-depth he introduced me to the estimable C. J. Banks, not just a knowledgeable sales professional, but a genuinely nice man. We went over my potential purchase together, all of my questions were answered, and even the negotiation process involving my high-mileage trade-in and the cosmetic damage to the Acura MDX was resolved to a satisfactory conclusion. Even the in-house financing was well-explained and I was satisfied with the option I chose. All in all, a very satisfactory transaction, a pleasant experience, and yes, the coffee in the break room is good. Try the dark roast.

Worst customer service...the only helpful person there was Walter and he called after we had walked out!!! We are also reporting them to USSA True Car...they refused to honor the price from TrueCar and tried to push their financial bank on us...when we already had money in hand from our bank! They were the worst!! If you want great customer service go to Fairway ford or Milton Ruben!!! They were both amazing!!!

TJ Sylvester is awesome at what he does. I recommend him 100% at Acura of Augusta!

Thank tj is a great asset to your company. He is very knowledgeable when it comes to selling cars and promoting for the business

Tj was a great salesman. He helped me out with all my questions and concerns. Go out and see him for your next car!

Leighton Chandler is the best. After speaking with other dealerships he's convinced me to shop with him at Acura of Augusta. They have great prices for high quality cars. You rock Leighton.

My graddaughter just graduated and was ready to purchase her 1st car. The staff there was so nice and made it such a good experience. There was no high pressure tactics like some other dealerships. Everyone there made us feel like family. After the paperwork they showed us where to go for her service. Showed us the waiting room while they cleaned the car. Fixed us coffee while we waited. I will definately be using them for my next purchase.

We purchased a used vehicle in December. The process was very easy. However it took awhile for them to send the payoff on my trade in, so my temporary tag expired. It seemed like the lady that handled that stuff was never in when I called about it. We had to go back to the dealership to get another temporary tag. I got the statement on my new vehicle before the old one recieved the payoff.

Richard Bluitte is outstanding in customer service and professionalism!!!! Enjoyed talking with him as he is very knowledgeable about the vehicles!!!

Love the service department. Melissa is super friendly and always gives that extra step of great customer service.

Thank you so much for your help. I recommend Will Rabb to anyone looking at buying a car. He won't steer you wrong!

Richard, thanks for your patience and professionalism. I usually don't like car shopping, but you made my experience comfortable and easy. You listened to what I wanted in a vehicle and provided those options. Thanks for all of your help and all you do.

Travis Wesley you are awesome! Appreciate your service. I will be back in soon with a family member.

Went out car shopping just and just window shopping then tj approached me and he was the nicest car salesman I'd ever worked with he knows his stuff and I was very comfortable working with him I love my new mdx!!!

I made an appointment to have an oil change done. An employee came over to me after an hour of me waiting and asked if I was ok and I replied "No, I'm not." All of a sudden someone came and grabbed my vehicle (which was sitting in the same spot the entire time untouched) and took it back.

They were apologetic and offered a discount.... the staff is extremely nice and took the time to explain what happened. I would hope this is a one time situation. I actually increased my rating from a 1 to a 4..... who knows..... maybe it'll go up to a 5 next visit because I will be coming back..... after all..... things happen right. They key is they were willing to make it right.

Salesman are honest and upfront. The General Manager was gracious forthright and willing to work within parameters established with regards to pricing. Really the best compliment I can give any dealership was as my wife drove off in her new vehicle she looked at me and said "Wow that was the easiest car buying experience I've ever had!" We kept waiting for the stress but stress never came.

Ashley was very helpful and friendly, would go to her again.

Will Rabb provided great service and an overall outstanding experience.

Leighton is a great salesman..... Keep up the good work

My first experience was bringing an Acura for service that I bought elsewhere. I was hesitant but pleasantly surprised. The service was outstanding. I subsequently bought a second Acura here. The sales people are professional and the service is excellent.

Recently my husband lost a very expensive key fob for his new Acura. How easy it would have been to simply replace it but everyone from the parts department to the owner did everything they could to help him find it or see if there was a less expensive way to replace it.

This is a dealership with a heart! Professional, they know their product and the service is outstanding. Why look elsewhere?

The staff did a wonderful job listening to what I wanted and needed in a vehicle. The sales staff was wonderful to work with. My salesman Richard Bluiett was very patient and I will definitely return for my next car.

Great place for cars! Will Rabb was awesome to work with!

I absolutely LOVE my NEW 2016 ACURA RDX! I was greeted with excitement and warming people. They showed me around and showed me the different features available on some of the vehicles. They made me feel like I was apart of their family! They were very helpful with my search for a vehicle and I feel in love instantly! I dreaded going to a car dealership but they made it so easy and so less stresful. Mike the Manager was great and even still to this day if I have a question I know I can call and he will be more than happy to help! THEY ARE AMAZING AND WOULDNT DO BUSINESS ANY WHERE ELSE!

TJ was amazing making sure I understood everything and answered all of my questions concerning Acura will recommend anyone to him

TJ was such a big help. We had an awesome experience.

Travis Wesley is a great guy, i came in to just see what Acura of Augusta had on the lot, I'm totally surprised by the young man's customer service skills! I just wanted a test drive , i almost came home in a new car . When I'm absolutely certain that I'm buying , he's gonna sell it to me! A great man. Thank you so much Travis

This is the worst dealership I have ever stepped foot in. Chuck is a amazing car salesman. On the other hand his mangment and the service department are the most unprofessional group of people I have ever dealt with. I had my car come in for a check up and they said it need 900 dollars worth of work, so I got a second option from Firestone and nothing was wrong with my car except the battery. Acura of Augusta said my brakes were completely unsafe and multiple other things switch were not true. I advious you to look else where if you are buying a used car!

The worst dealer ever. Privately owned so you won't be able resolve any issues with the national Acura. We were quoted a price on an MDX, got the loan, cleaned my car out, took the car home and was called and told I had to bring the car back. They made a mistake and wrote the wrong mileage down on the appraisal of my other MDX and simply could not give me the price. Pretty sure that is not legal on their part, but the manager and his little side kick didn't budge. The worst sales experience I've ever had in my life. Stay very very far away. Go to Atlanta Acura, they give the best price around.

Bought a used Acura from this dealership recently. The salesman (Chuck) was very honest and straightforward. He didn't pressure me to make a decision and was very patient.
However, one of the managers (I'm guessing he was a mid-level manager) gave me false information and made promises and guarantees that he was unable to deliver, despite my request for honesty. I returned the next day to finalize the paperwork and he was not there.
After noticing that one of his promises eased not in writing, I inquired and eventually spoke to the Sales Manager (Johnathan). I ed explained what happened and he confirmed my belief that I was given bad information. He also ended up providing part of what the other manager said he was able to do.
In the end, I am not unhappy with the OVERALL service, but that one person definitely prevented them from getting a top review and I would not recommend anyone to deal with him in the future. Chuck and Jonathan both appear to be honest guys and i give them high reviews.

Will Rabb is a good salesman. I enjoyed my experience at Acura of Augusta!!

Very efficient. My service manager was thorough in her management of my Acura. I got back on the road ahead of schedule.

I arrived at car dealership and was immediately greeted by Tj Sylvester. Who gave good information about every question I had about each autobile I had considered for ownership. Their were 2 of them. I will be back to make a purchase at a later date.

Travis Wesley you are awesome and your customer service is great just want to let you know I was very blessed and surprised about my customer service and I will be back soon to purchase a vehicle with you Travis stay blessed and keep your customers smiling

Just wanted to say thank you again to Leighton Chandler for his awesome and professional customer service and knowledge of the entire cat buying process. I drove away with my Jeep Patriot feeling very satisfied. He's an awesome salesman. Go to Acura of Augusta and check him out.