Master Chevrolet Cadillac Reviews

Travis is very nice. I appreciate this time and patience with us.

You wait forever on hold. Bought 100k Cadillac Escalade and they make a sale and glad your gone no red carpet service go to DE Pierce at M Benz of Augusta they at least act like they gaf
...better car for the money would definitely go to different dealer if I had to do over

I took my truck in Tuesday for tire rotation , oil change , brake booster recall fix (1 hr). They asked me if I wanted to wait, told them I would pick it up at the end of the day. I wasn't ready. Wednesday I received no call as to what was wrong or when my truck would be ready. I called twice and received no call back. Finally Thursday at 1:00 they called. When I got home, they had not reset my tires from rotation, so my tire sync is wrong., and I had a bolt in my tire that wasn't there when I brought my truck in. It took them twenty minutes to 'find' my truck, after asking the color, type, how many doors, so they could locate it.
The manger was short and rude when I called, I see you respond to other bad reviews (there are many). But I wouldn't respond to this one as it is a pending court case..see you court...

Wow! I have been searching for a specific used car for over a year and I found it at Master Chevrolet in Aiken SC, a two hour drive for me! When I called, I was put in touch with Joshua Stowe. I cannot say enough about how helpful he was throughout the process and still contacts me regularly to make sure I am happy. Josh was quick to respond to all of my mass inquiries with genuine care. I set up an appointment with him to test drive the car and he held it for me when I called him to tell him I was on my way. Upon arriving, he was there to greet me. The facility was very clean and inviting and all of the employees made me feel so comfortable. Naturally, I was nervous driving so far and concerned that the car would not be as it appeared online. But, I was more than happy with the car after my very thorough look over and test of every vehicle accessory. After a year of searching, I felt like it was too good to be true. But I never doubted that I was in good hands with Josh. And Master Chevrolet provides a 3000 mile/3 month warranty which reinforced my confidence in them. Will Parrott, Jason, and Clint worked with me patiently for several hours on financing to help me get to place where I was truly comfortable with my purchase. I couldn't have been happier with the whole experience! And I can't say enough good things about Master Chevrolet and all of its employees. They provided me with a "We Owe You" document for the few flaws, Clint put my tag on, and I was headed home in my new (to me) car! My "We Owe You" items arrived within a week of my purchase and Josh and Will still contact me to make sure I am happy and all is well! Thanks to all at Master Chevrolet!

I had an appt at 930 for basic oil change. It wasn't done until after 12. Luckily k dropped it off because no one can sit around that long waiting for an oil change. The check-in process was long also.

Sales Rep Andrew Lokey was incredibly helpful in assisting me in the purchase of my daughters car. We experienced some unexpected issues with the used car and Andrew jumped through hoops to make everything right in a fast manner. Solid organization and employees!

This is the best dealership I've ever experienced. George, treated my family of 6 with the upmost respect and patients. We were expecting it to take a long time, instead took no time until I was on the toad with my new vehicle. Thank you George for my best experience on buying a car.

My salesman was Russ Vernon, he was very polite and showed true old fashion service in helping with my purchase of a used Buick Enclave. He called and made sure all was good after a week of me having the car. When an issue arose while we were at the beach with the power steering, we came home early to have it checked. Russ lined up the service department to check it that day (a Friday) and let me know the problem, he again called Monday that my car was ready, two days earlier than promised. I don't drive often since my husband is confined to a wheelchair, and it was satisfying to know we had purchased our vehicle from a reputable company. We had been in the service business with HVAC for 40+ years and know the importance of taking care of your customers, Masters provided this service to us. I have already recommended your company.

I arrived early for my appointment but the service staff was able to immediately get to my service. The technicians, service writer and service manager were all very accommodating regarding my 60K service. Overall a very pleasant experience.

Since I was waiting on my vehicle, it was appreciated the service was performed immediately and the overall process was reasonable for the services performed. Also, appreciated the 10% discount provided via a GM/Chevrolet Mailing. I found the Master Chevrolet service to be superior to recent poor services received from a local independent repair facility on another vehicle. Good job by Master Chevrolet Service.

Fast and friendly as always. That is why, even though I live hours away, I always come back when my car needs service.

Fabulous!!!!!!!! Joe Mills and Will Parrott were awesome and made my new car experience a breeze!

Was disappointed that missing my second service under the CPO warranty by a couple days resulted in relief from the dealer. I understand that i missed the date, but zero tolerance was a bit harsh.

As a followup-Owner of the dealership called and gave me my next service for free!!!!!!!!!!

Very courteous and not pushy staff who seem to care and are genuine people! A very good experience!

Masters Chevy Cadillac's Service Department and service advisor Ronnie are truly outstanding. I have had 2 recent experiences which could not have possibly gone and better.

I had a great experience purchasing a used car here today! Joe and Wayne we both very polite and helpful and answered all my questions. I felt informed without being pressured. I d highly recommend going here for your next car.

As a new customer, my expectations have been surpassed. The staff has been courteous, respectful, and very professional. The issue I was having was resolved quickly and professionally.

We have been looking for a truck for almost a year, on our first trip to masters we bought one.The entire staff was amazing. The got us everything we were looking for. Also did follow up calls . So a 5 star so far

Everything was great! I had greatr service and a great salesmen, Russ Vernon. Thank you, Master Chevrolet:-)

Oil Change & Tire Rotation completed within the hour of appointment schedule.

Travis White was a great salesman he helped me find the right vehicle for me. He s such great help and I would recommend him to anyone

Thanks for all the help. Service was great. Andrew was very helpful with getting the vehicle of my choice. Thanks.

The most pleasant experience I ve ever had buying a car. Josh and the rest of the team at master Chevrolet really go out of their way to help the customer. I m telling all my friends that are buying a car to go see these guys because they are definitely going to take care of you

I recently purchased a vehicle from Master Chevrolet and the service great. Thank you Joe Mills for wonderful car buying experience.

I searched for a slightly used or new 2019 Vette 2LT. I looked for a couple months and saw A slightly used 2LT at Master. I inquired online and Brandon Pennington replied immediately but not intrusively. He touched base every few days to see if he could help in my search. When the time came to make the purchase, i went to see him first and drove away in my new, slightly used (4000 miles) 2019 2LT Vette at a very fair price. Painless transaction and he s earned my business. I ll be back! BTW, the car is awesome!!

I had been watching their used inventory online and found a vehicle that I wanted to see and drive. I set up an appointment with Brandon Pennington who was very polite, respectful and accommodating. I purchased the car right after the test drive and Brandon took care of every detail efficiently and cheerfully, he even delivered the car to my home nearby. They took care of the tax, title and tag too; I didn't have to go to DMV. My contact with other staff was just as pleasant. I will surely consider Master in Aiken when I look for another vehicle.

Great experience! George Lyles didn't pressure us to buy, but he listened to know what we would like best. He found us the perfect vehicle just to our specifications. Ask for George next time your car shopping!

I ve been to many dealerships but none of them were as pleasant as the Master Chevrolet experience. Joe was a great salesman, was not pushy and helped me every step of the way. Thank you, I am very pleased with my purchase!

I had the absolute best car buying experience ever. Joe Mills was my sales rep. He is extremely knowledgeable. I dealt with him a few months ago when I was looking at a different vehicle. I had been to a couple different dealerships in the week before going back to Masters Chevrolet. Everyone there is very pleasant. I did not feel pressured like I did at the other dealerships. Joe was so accommodating. Anything that I asked for, he delivered. With such a large purchase, he made me feel relaxed. All of the other dealerships, I left feeling stressed. He truly seemed to care about my buying experience and making sure that I was happy with my purchase. He answered all of my questions in regards to my new vehicle. My trade-in was a 2007, so a lot has changed. Since, I have left the dealership with my new Chevrolet Suburban, I have received several phone calls and emails to check and see if I needed anything or had any questions. I have also received an email wishing me a happy birthday and an email from the owner. I can't say enough good things about Master Chevrolet. My husband and I will be back when we are ready to purchase our next vehicle. We can't imagine going to another dealership. Thank you Master Chevrolet and Joe Mills for going above and beyond.

After trying out a few other SUVs with other dealerships. Dealing with aggressive salesman feeling pressure to buy. I came in to Master Chevrolet Cadillac. Travis White was my salesman. He was helpful and not pushy. Easy to work with. I purchased my fist Cadillac and I Love it!

Bought a New 2019 Chevy Silverado 1500 on the first. Best New Car Buying Experience EVER!!!! Wayne Morgan and his staff go beyond to make sure that everything goes smooth and never felt pressured to make any kind of decisson. Josh Stowe and Andrew Lokey worked side by side to help me to get the truck I wanted. My wife hates the car buying experience with having to wait around and filling out paperwork, well this was a way different experience for her. She was able to come to the dealership towards the end of the process and sign and be on her way in 15 minutes. Happy Wife, Happy Life. Thanks again to Wayne and his team. We are Master customers for LIFE now!!!!

The picture says it better then I could ever say it myself. Great dealership!

I had an amazing experience today buying my new 2020 Silverado Travis white did an amazing job getting me qualified for what I wanted and the customer service was outstanding highly recommend master Chevrolet and to talk with Travis to get the best experience possible

Donny always goes out of his way to make sure my corvette performs as it should .

The customer service was second to none!! Working with Russ Vernon, he made this car buying experience the best ever. Russ made the entire process seamless. I highly recommend Master Chevrolet and ask for Russ, I promise he will take great care of you too!

Most amazing buy experience. Thanks to Mr. George Lyles. The staff was so kind also.

Wife brought in our 2019 GMC Yukon XL for an oil change. Vehicle has 32,000 miles and was previously owned by a Corporation that got servicing with the purchasing dealership. Their rep Vaughn recommended my wife get Fuel Injector Service and Brake flush. Totaling $500+. Vehicle service document recommends this "During a repair or beyond 150,000 miles. This caused a rift with my wife and I being their supposed to be professional and know their jobs but recommending extra up sales for services not needed. Even though she went else where to get the job done for fraction of the price for comfort, she couldn't drive that vehicle in peace until those services were performed and spending an additional $390 for something that would have been a warranty issue and something not needed.

*** Unable to Respond to Owner: Wayne,
I understand that as GM, your first obligation is Brand Protection. This is supposed to include Customer Service. Though your reps were nice and polite, taking advantage of unknowing customers doesn't have to be rude or bludgeoning. You in no way form or fashion can justify to my why services like this would be recommended for a vehicle just purchased less than 4 months ago. If it were more than 6 months and driven across country, I would say "Maybe". This vehicle has service records and was certified at the dealership of purchase when the contract was signed in 2021. No way, can you HONESTLY say that these services were not "Up-sales".

Thanks for trying though. My 9 years fleet management and 12 years Logistics knows better as do the vehicle service records, and the Owners Manual.

Managers were polite and helpful, but the owner (or main financial manager) was very rude. We did not buy there car just because of his behavior. To explain: yes, we came from Florida. We asked about discount, but the reason why we didn t buy the car was your financial manager. He was mad when came in to us, asked what do we want, then told no for our question, and asked if this is all what we want. His face was red and he was angry. Is it not an appropriate in you dealership to ask about discount? Is it how you treat you customers?We would buy the car even for your price, but nobody hurt to ask. I ve seen that you are selling this car now for $1165 less. Good luck in selling you scratching Prius V. We have bought the car already, and don t care that we drove 6 hours to your dealership two weeks ago.

The absolute best new car buying experience ever, everyone was extremely friendly and courteous. Thank you very much David Scott, and expecially George Lyles. George's knowledge alone set him apart from many dealers that I've dealt with in the past, and his genuine care and concern for the customer pushed George to the number one slot. I would truly and wholeheartedly recommend this dealership to all my friends and family, thanks again for an absolutely amazing car shopping experience.

Bonnie,

I set an appointment for 8:45am. My car didn't go back until roughly 10:30am. I didn't leave until a little after 12noon. This is ridiculous. All for an oil change and tires rotated. I was cold, hungry, and aggravated!

Being in the market to purchase a vehicle, I was able to find and purchase a Cadillac at Master s dealership. The service experience went well and I was able to get what I needed done the same day. The overall experience was good.

After being stationed in South Korea for two years, we made the move back to Augusta and needed a car immediately upon our return. We had the pleasure of working with Andrew Lokey. He worked with us via email and very long distance phone calls for several weeks and made sure we secured the perfect vehicle for our family. He went above and beyond when he picked us up from our hotel the day after we arrived in the states. We were jet-lagged and exhausted, but he made sure we didn t have to worry about a rental car. We drove directly to the dealership in OUR new car and he had all the paperwork ready for us to sign. Amazing customer service! We will definitely be working with Master Chevrolet in the future!

I absolutely love my Chevrolet Spark that David Scott helped me purchase. The staff was extremely helpful and the experience was excellent.

I had a small issue and my Service Advisor Vaughn Hester, the Service Director Wayne Morgan, and the Executive Director Wayne Morgan took exceptional care with me and my Silverado. Great job TEAM !!!

They have great service, an amazing staff, very friend and welcoming. My mom and I had a great car buying experience thanks to Travis.

The absolute best buyer experience i havr had yet. Went well above and beyond to accomodate me and my needs. Travis white and Josh were wonderful. Great customer service. Wish I could have given 10 stars. Thanks again on my new truck

Just traded & upgraded to Silverado 2500 HD with Joe Mills. This is the second truck purchased from Joe and I consider him to be the best auto salesperson I have had the good forthune to work with. I have bought 23 new cars over a span of 48 years so that is saying something. Joe knows his stuff and will give you the best deal available.

I purchased a new 2015 Cadillac ATS July 20th, 2016. The dealership completed no checks prior to me picking up the car. The tires were essentially flat, the car dirty......which I brought to their attention. When I questioned the salesman, he mentioned that the car was checked when they received it back in July of 2015, and there was no need to double check the car prior to delivery to me...... even though that was over a year ago. I was stunned that I was so easily dismissed, and that there was no concern over performing any checks before delivery to me. They were just happy to unload the 2015 ATS from their inventory, with no concern over safety or quality assurance. Because this is a more negative response, I doubt very much that this will be included on their website. By the way, the salesman encouraged me numerous times to give him and the dealership a 'five star' review when prompted.......which seemed rather odd to me......given my experience!

George Lyles was a great sales consultant to work with. My wife and I don t buy many vehicles. The buying experience was not bad at all. Will definitely go back next time. Ended up getting a much better vehicle for the money than I thought possible.

Best car buying experience....EVER!!
Thank you Josh and Wayne for making a great deal. We will FOR SURE be back!

I recently worked with Travis White to purchase a new Chevy Blazer from Master. He provides great customer service and made sure that the process was quick and easy once we arrived to pick up our new vehicle. Thanks Travis and Master Chevrolet!

Great place to buy a vehicle. Mr. Lyles hit the price on the first try. No haggling straight to the best price. No wasted time. Great service department.

I think just because you seen a woman you took advantage

Love my new Cadillac Crossover SRX! Jason Francis and Will Parrott were WONDERFUL and made buying a car so EASY! No pressuring and family friendly service. My car was washed and ready to go after we purchased! They also programmed everything for me (All Star Service to the Radio)! Couldn't be happier! 5 STARS PLUS!!!!
Susan M.
Aiken, SC

We had the best experience. From the moment we stepped in the dealership we were welcomed and were made to feel comfortable not pressured. George Lyles was very helpful, easy to work with, he went way above and beyond. I will definitely be returning in the future. Highly recommend Master Chevrolet to friends and family.

I bought an 08 charger r/t from this dealership. Travis white helped me. I am in love with my car and I would recommend purchasing your nxt vehicle with these guys. Friendly and professional service. Thanks again guys!!

We had such a wonderful experience with Master's Chevrolet. Our salesman was named George and he was so helpful and knowledgeable. He was and has been able to answer every random question we have asked and if he hasn't known the answer he has found someone who did. I really appreciate that he has called to check up on us multiple times in the last month to see how the new car is doing and to see if we needed any help with anything. He is truly wonderful. Shopping for our car was a wonderful experience thanks to George and buying the car was easy and fairly painless thanks to Will who walked us through the financing. Both of these guys are wonderful and I would highly recommend them to anyone and everyone.

The salesperson Andrew Lokey was more than helpful! Got my wife the vehicle she wanted. Every question I asked he had the answer to. I would highly recommend using Master Chevrolet of Aiken SC! Thanks for our vehicle!

my car and I where treated like gold they bent over backwards for me and vette after dealing with jim hudson lexus in augusta i didnt trust any dealer , masters is gona do all services to my 06 corvette thank you masters chevy

Highly recommended!!! Talk to Vaughn Heston in service, Fabulous service, they fixed my vehicle and went above and beyond!! They even took care of all the recalls without me even asking! This is my Chevy store and it should be yours too great people!!

The guys at Master Chevy Cadillac did an incredible for us only days before Christmas. My wife and I drove in from Columbia, SC and Joe Mills was waiting for us and showed us several cars and 3 hours later we were driving home in our new Jeep Grand Cherokee. Will in financing was also amazing to work with. This was definitely the best car buying experience that I have ever had.

I would recommend master to anyone looking to buy an automobile. Adam Rodriguez was very helpful. He was not pushy and answered all of my questions. It was a great experience.

Its was good and not to long for what they had to do

Joe Mills made buying easy.@ Master Automotive Aiken,sc his Customer service was exceptional. The finiance manager was exceptional as well!!!

Great dealership. Highly recommend you shop there for your next vehicle.

We filled out online what we wanted and submitted it. Three car lots called and emailed us. David Scott from master Chevrolet Cadillac was on point. Told him what we needed to have he had it and sold no hassle no headache will be back thanks David

They do a great job , a little pricey , but it's not too bad .

Never take your vehicle to this place. They had my dad's truck for a week and a half. They would give him the run around when he would call and flat out ignored him when he went to check on the status of his truck. They Finally called after all this time to tell him his battery terminals were loose.

First new truck I ever owned. Motor had a bad oil consumption problem. GM new about it but insisted that it was normal. Truck used 3-4 quarts ever 5-6000 miles. AC went out at around 40000 miles. Macanic was insistent that the problem was due to over sized tires and that I was responsible for repairs even with the truck having a bumper to bumper warranty. After I asked how a tire caused a freon leak under the hood I got it fixed. After the transmission went out out 58000 miles and couldn't seem to get it fixed correctly at Master and with no help from GM I decided to trade it in on a Ford at Gerald Jones in August. Best decision I ever made!! If you are just a die hard Chevy fan and want to buy a lemon, go see Russ Vernon. He was the easiest sales man I have ever dealt with. No pressure to buy and found all the incentives he could to lower the price with out heavy negotiations. I would buy another vehicle from him just not a Chevrolet or GMC!

Thanks to Travis, Will and Jason for a smooth and easy transaction. Highly recommend

Great friendly dealership. Travis made purchasing my car simple and easy.

The is our 2nd vehicle purchase from Master; we bought a Traverse 6 months ago. Joe helped us with both and we are very satisfied! We won't buy another vehicle from anyone else! Thank you for great service!

See George Lyles for your next vehicle. He's very conscientious and helpful!

Went in to the dealership looking for a specific vehicle, which they had available. Service staff was quick to greet us. Drove away in a truck I was looking for. They were friendly, helpful and negotiable. Will accept reasonable offers. Clint Byrd, by far the best car salesman I have ever worked with great personality. Has even called a couple times to ensure we were satisfied. 10/10 would recommend.

Jason francis was excellent to work with and very helpful, overall I had a great experience.

Very knowledgeable sales team. Took care of all my questions and needs. Very laid back no pressure atmosphere

Well my first interactions with master Chevrolet Cadillac was with the pre owned manager Jason Francis I spoke with him over the phone about the vehicle I was interested in and I told him where I was calling from Florida and I was 10 hours away from him and he told me that they had some of the best pricing in the country and that if I made the trip I would not be sorry we worked out a deal out over the phone and I spoke with my wife and we made the trip. We arrived monday morning We where welcomed by Jason and George who where very professional and friendly. We came in a rental car and they were kind enough to take us to return the rental car Tabitha drove us to the airport to return the rental car and she also was very helpful and kind and told us all about south Carolina. When we arrived back to the dealership George had all of our paper work ready to go and we bought a escalade and George went through all the features and made sure we understood everything and helped set everything up. We did have a small issue with the navigation system but George was more then happy to take care of it but unfortunately we had to get back on the road back home so because the vehicle is certified he assured us that we can take it to any Gm dealer and have it taken care of and that they also offer on all there vehicle 3 month 3000 mile bumper to bumper warranty and we are ok with having it taken care of closer to home. They also made sure that the vehicle was fuelled up and gave us a souvenir And even bought us dinner . Thanked us for driving up . We are very happy and pleased with our purchase. Thank you so much Jason, George and Tabitha you all an asset the the company ..

Where do I start! First Mr. Brandon Pennington helped me find my dream car. Yes, it was a used 2015 honda accord, but it was all round perfect. When I say they helped me in every way they could to make sure I came home with my honda, i mean that! Thank yall so much. I would recommend them to everyone who ever asked me about where to buy a car! 10 out of 10!

Working with George has by far been the best car- buying experience for my grandmother, mother, and I have had up to this point. I recently had a child at the time of our purchase so my grandmother and mother went shopping for me. George and the finance manager explained everything to us. They even spoke with me on the phone throughout the process answering all of our questions sometimes, more than once... That took patience... And patience is what George and the manager has. What was more surprising is the quality of vehicles, we are truly happy with our purchase. There is absolutely no buyer's remorse. If you are looking to invest in a vehicle check George out. You will NOT be disappointed. George truly goes above and beyond for his customers. At the end of the purchase, you have gained a friend...All three of us will be repeat customers to this respectful and honest dealership. Thank you again George! #2015Expedition

I 100% recommend William Schafer he worked magic on my deal and made my first car buying experience memorable!!

Clint Byrd is a great salesman and made the car buying experience a great one!

I have never been disappointed with the speed of maintenance or the results. I always recommend using Master Chevrolet service to my friends.

I highly recommend buying cars from this dealership. The people there are very helpful and knowledgeable. Everyone is so nice that i could hang out up there around them. George Lyles was the saleman that took very good care of me. I didnt feel any pressure at all on making my decision...he was very attentive and patient and even offered to help me find the car I wanted if i didnt decide to go with one on the lot. I really enjoyed my buying experience and im going to refer anybody I know looking for a car directly to George.....

Joe was awesome less than an hour got me in the car I needed and wanted for the right price, no hassle or B.S..

My first time at the service department here but it felt like I had been a customer for a decade. Service was prompt parts were in stock and they kept me informed every step of the way. Definitely recommend!

Excellent. The staff was pleasant and the shuttle driver was helpful with dropping me off at work and picking me back up. Thank you

I had a great buying experience with Master Chevrolet and working with George Lyles. He made the process easy and stress-free. I would highly recommend using him to anyone that is looking to purchase a vehicle.

2019 Colorado 4cyl engine service dept thinks it ok to price gouge it s customers, the very ones who faithfully keep going back, but my last oil change had changed my outlook. They charged me 148.08 for a simple oil change. I m done and will be finding another Dealership

They are very knowledgeable and courteous.
Tried very hard to take care of issues.

It was a pleasure doing business with your service department. We appreciate how you used your service team to diagnose the problems we had with our 06 SRX. Now the car runs and rides like a Cadillac. Great job!

We bought a Durango on Aug 26th 2016 our sales man was George Lyles very well recommend never pressured us into anything very family friendly bought us drinks out of his own pocket as well as gave the kids candy played with the controls on the steering wheel because my wife couldn't figure them out so he did for us overall a very pleasant experience will do business with him in the future!