Acura Of Augusta Reviews

Travis was extremely patient with me during my car search definitely made it a great atmosphere to shop in

Travis Wesley is a great sales man...very professional and cares about people my experience was number 1. Awesome service

Travis at Acura stands out as a phenomenal sales man, someone you can trust to give you the best car buying experience there is to offer

Erica Brooke Thompson is so awesome. Couldn't have met a better person in my life..

Wow!!!!! This Acura MDX 2022 beautiful. Love this dealership and CJ Banks. Thank you so much ! Everyone so kind . Come on down people this car is awesome!!!!!!!!

Service department representative was busy with a customer and would call me back. An hour later, no one seemed concerned that it had been an hour and the rep was still busy with a customer. Must be a very overworked department. Give these poor people a brake and take your car elsewhere.

Two and a half hours later; I still had to call in to find out anything on my car. Still waiting on a part. A part that is not a specialized part. It s in stock at the auto parts store down their street. And the other chain auto parts store nearby. And they need another day to get the part that they didn t get the full day the car sat around their shop

I recently purchased a use truck from this dealership. The sales man, and other staff were more than willing to accommodate my every need. They all went above and beyond my expectations. Will buy from next time we are in the market for another vehicle.

I arrived at Jim Hudson Acura on a Saturday afternoon a bit weary and unsure about the whole car buying process. However, after meeting with CJ Banks, he worked tirelessly to not only put my mind at ease but also in his effort to find the perfect vehicle for me. CJ made sure he found a car that works for my budget and lifestyle. CJ is professional, knowledgeable and personable. He shared helpful tips, guidance and advice that will surely help me along the way. I highly recommend visiting CJ when you are ready to purchase a vehicle.

Went to look at cars and Will Rabb was amazing at helping us find what we needed!!

I purchased my Acura from another dealership and was needing service so I took it to Acura of Augusta to get serviced other than the wait I was there an extremely long time that i think was to long the employees were very nice and helpful the waiting area was really nice and comfortable I will buy my next Acura from them

Really ratchet and distasteful dealership. After driving for 2 1/2 hrs after being promised of being put another an Acura. Sales manager was very unprofessional. He lied to get us down there then was very rude and did not let us get a word in. He made us feel like he was belittling us the way he came off. He should not work in a car dealership or any type of an professional environment. He need be fired an oh by the way his name is Campbell. My name is William Kerns and I approve this message.

Great experience. Thank you to Stephen Moore for a low stress, no haggle, easy purchase. It was truly enjoyable and we're 100% pleased with the outcome.

Having dealings in the car buy area with Jacob Reed before, I had no difficulty in heading back to him and getting a newer vehicle from him. He is very professional, patient and not forceful in wanting you to buy a car. Great experience again, Thanks again Jacob

Had my car in service and Will Rabb helped me kill time looking at new cars. Definitely buying my next one from him!!

I have been dealing with acura for over 10years now since my mother first brought her 2010 Acura the customer service here is very different. They dont live up to the experience or expectations of the other Acura dealerships I've been to.

It was an awesomely pleasant experience! Everyone was so nice and eager to help and serve especially Tj Sylvester . There are some very very nice cars there and I would most definitely refer my friends who are looking for a nice vehicle!!!! Tj Sylvester thanks again

This store is a great place to shop around for a car. The staff were friendly and kind, I didn't feel anxious about being there. The salesman that helped me was Terrance. He made me feel confident in my decision!

Travis is great. He is very attentive and knowledgeable. I really appreciate him.

My experience with Jim Hudson Acura of Augusta was wonderful. CJ Banks gave excellent costumer service. He made sure that I completely understood everything he went over throughout the buying process, and followed up after the fact to make sure I was enjoying the vehicle. CJ was extremely personable and efficient, and definitely made my first car buying experience a pleasant one.

Today was the best day ever. I went to Acura of Augusta to pick up my 2012 MDX, and came away with a 2019. The atmosphere was so different than the past. TJ and Cam treated me as if I was special. If you are ever in need of a car don't hesitate to go to Acura of Augusta. I guarantee you would love the way you are treated.

Very helpful when buying a car but didn't pay my car off in time, would not return any of my calls.

Went in for my oil change. The staff is very nice plus the waiting area has Starbucks coffee

I highly recommend Acura of Augusta for your car buying needs. It's a nice friendly atmosphere with kind and caring sales agents. However TJ is definitely someone I personally recommend to go see. He really cares about each individual customer and everything they need in a car, as well as makes it so much easier and stress free. Go see TJ today at Acura of Augusta!!

Travis is a very professional and and courteous. I would recommend anyone to go to him for quality service .

CJ was a very helpful and professional sale man ! He answer all of my questions, CJ treated me with the upmost respect , I will send all of my family & friends to Acura of Augusta . CJ help me picked out my dream car I am very satisfied thank you Acura of Augusta & CJ !!

Acura of Augusta is fabulous for any of your vehicle needs. Terrance Allen was a HUGE help and made the car buying process seamless!

Travis was very nice and polite , anyone that goes to a acura needs to ask for travis, his the best

I definitely recommend TJ when looking to buy a new vehicle!

Excellent service, great selection of vehicles, nice office and the reception/waiting area is pretty good. Staff are very courteous and very professional. Wonderful buying experience.

Tim and Eric are great! They are very attentive and will address all your needs and concerns! Marcus in service we work with you and get your repairs done in a speedy fashion. Purchasing my vehicle from them has been the best experience!

Regan Everett will be an asset to Acura of Augusta. She will make all customers feel welcome.

Tj was very polite and knowledgeable of different cars.He gave options on vehicles and made my experience less stressful. Not the pushy sales person that I myself & customers are accustomed to. I will definitely recommend for future needs

Attentive to what you are looking for and give the best deals!

I just want to give a HUGE thank you to Zulem for getting me in my RDX! Wasn t sure it was going to happen but she put in the work to get me a great deal and it was a great experience overall they are AMAZING! Go get you an Acura today!

You can tell the employees here love their jobs and have a great bond with the people they work with. They sincerely care about their customers. Tyesha, Mark, Aron, and the others, all made us feel welcome and were such a pleasure to be around while getting my husband and I into our new car. They truly went above and beyond!!!

TJ Silvester is an excellent sales person. He made sure I knew all of the features on my vehicle and approached me immediately upon seeing me in the lot with a smile. Trading in my car was made easy.

When you go ask for Will in sales. He was wonderful!

Corey G was very nice and professional, took time to make sure his customers were well taken care of. Great overall first time experience, I live in Atlanta and visit Augusta often but have no problems traveling for great service.

Travis! hands down the best in town! He love what he do and he will get all my business!

I have to honestly say that CJ Banks is truly an amazing person with GRIT...
Rather than courage or exceptional talent, Grit is the tenacity, perseverance, resilience and willingness to keep going.
It's trusting-

When you can't see the light at the end of the tunnel, that you will light that sucker up yourself.

This is my description of Chris A.K.A
CJ Banks

Sat for almost 4 hours for nothing. Credit destroyed due to numerous hard inquiries. Ill never go back

Definitely enjoyed the A1 customer service experience with Leighton Chandler. He was very courteous and I look forward to returning to purchase.
-TY

Just had the best car buying experience ever. I have been a customer of this dealership for over 25 years. On the few occasions that I have had a problem with a vehicle (very rare with an Acura product), they have taken care of it immediately and to my satisfaction. My salesman this time was Marc Valentine. He was very professional, knowledgeable, and met all my needs as a customer. Greg Hodges, like his father before him, puts the customer first and takes care of them. I will continue to do business with Acura of Augusta and recommend them to others. You can not go wrong with a Honda product, and Acura cars are a great value.

Customer service was great and was given a loaner while air-bag replaced.

I had some questions regarding a few vehicles I saw online. I called the dealership and ended up speaking with Travis Wesley who had an immense amount of knowledge on the Acura lineup. Based on the information provided, I am weighing my options between two models and will purchase once a decision is made. Thank you so much Travis for being so helpful.

T.J is a awesome salesman great personality just a wonderful person inside out.

My cousin moved here from the UK for a job and quickly needed a car. He went to this dealership. Clearly they took advantage of a man unwise to the American system. Shortly after leaving with the car, the check engine & abs lights came on, we found that it leaked oil, there was zero coolant in it, and it was 2 quarts low on oil. We discovered the value was much less than represented by the salesman. Upon returning two business days later to rectify the situation, the manager indicated he would do nothing to fix the car. My cousin said he had felt pressured to buy the car because the salesman wouldn't return his license. My cousin stated he felt trapped by the salesman, and the manager began speaking to him like he was a child. The manager chose to respond very negatively to me when we tried to return the car, and made it abundantly clear his lack of respect to me related directly to the fact I was a woman. Unacceptable.
He was uncooperative, rude, and said that he did not care what happened to the business' reputation as a result. As a business owner myself, this shocked me that a business would care so little about their integrity or reputation. I caution you to not make a similar mistake. Run to any other dealership than this one!

I knew exactly what I wanted when I went it and Ty was extremely helpful and straightforward with me about everything. Everyone we encountered at the dealership was great!

The team at Jim Hudson Acura are EXCELLENT! Excellent Customer Service, trusting and professional. They made our car buying experience easy and satisfying. Their inventory is stunning. The SUV we purchased is a delight! We'll be sure to recommend our friends see you guys first. Also, don't be surprised if we come back for another vehicle. Cheers!

Go see Will for a fun and enjoyable car buying experience!

The Service department is outstanding. Keith in service was very helpful and knowledgeable about all updates on my vehicle. I really appreciated the free all point inspection. I highly recommend this service department.

I literally can not say enough good about this dealership. Phenomenal customer service. They really went above and beyond to ensure we were comfortable. Lester and Chelsea were so excellent.

Great job, service was quick and very professional.

TJ and Cam were excellent in my car buying experience and went above and beyond what I expected. They worked with me and kept me at ease during this experience. If you need a used or new car check them out.

I just purchased a new vehicle and my experience was amazing. Ty was extremely helpful and very knowledgeable throughout the entire process. I will definitely be recommending to my friends to go and see Ty to purchase their next vehicle!!

My most recent advisor was great. Walked me through everything and keep me in the loop.

Mr. CJ Banks was great to work with in purchasing my new vehicle. He was polite, patient, hard-working, and understanding. I greatly appreciated all that he did in help to close out my purchase. Thanks for a great experience!!!

Richard was a big help we worked out my vehicle issue really quick service was fantastic. He made me feel very welcome. All in all the staff there is very good and understanding

Had to have a lot of work done on my MDX and Will (my salesperson) was able to get me into a newer one and not have to worry about anything going wrong for a long time!!

Richard is amazing ! He redefines customer service to make it more satisfying. He is compassionate, knowledgeable, and devoted to taking care of the needs of his customers. Thanks Richard for all you do!

WORST DEALERSHIP IN AUGUSTA, FOUND OUT MY CHEVY CRUZE WAS ONLY WORTH $10,000 THEY HAVE ME PAYING $20,000 AFTER MY FINACING!!! DONT DO DEALS WITH THESE GUYS, IM HOPING TO GET THEM PUT OUT OF BUSINESS, DONT DO BUSINESS WITH A GUY NAME JOHNATHAN ESPECIALLY!!! THESE PEOPLE ARE WICKED!!!!

This is one of the worst car dealer in Augusta. All good salespersons had gone. The current salespersons do not care about customers or customer satisfaction at all; they just push you to buy a new car. They actually ignore your desire for your new car and push you to give up on the car you would like to have soon. This dealer has the worst levels of customer services, although Acura or HOnda is making good cars that never break compared to those of other car companies. Also, acurafinancialservices does not do anything for customers because once you have some problems with dealers, they just said that this is a responsibility of the dealer. I would suggest that although cars are good enough, the customer services of this dealer and acurafinancialservices are very bad; do not expect that they would do something good for you.

Awesome staff at Jim Hudson Acura. Go see CJ Banks, and Joseph Byrd at Jim Hudson Acura. They made the entire buying process very quick and easy. Experience it once and you will never forget it!

I had a terrible experience at Acura of Augusta, the car I bought a car, on the way home the A/C supposedly went out. When I got home I told them about the problem, they told me to come back and I live 50 miles away so when I get there they took the car into service. I got the car back after they said it was blowing cold air, it was the same as it was when I brung it there. They did nothing to the car, so I called them again they said bring it back, when I did the A/C guy was not working that day and one told me to play with the A/C switch. The salesman Jonathon told me to bring it again and once again they did nothing. I will never buy another car from this dealership ever so many broken promise to have only had this car 2 weeks.

DO NOT BUY HERE! I had what seemed to be a great buying process At First, that has turned into the worst experience I've ever had. I traded in my car to buy a newer model, once I drove off the lot the nightmare began. I never got my tag, found out they sent it to an old address that I lived at years ago. Had to go back multiple times to get an extended temp tag. Then I had to take off of work to file a police report for a lost tag that I never received, got written up at work for having to miss an important meeting to deal with the tag issues and stay at the tag office to rectify the entire situation. The nightmare doesn't stop there... I was promised tinted windows and all weather mats like I had in my old car, I got mates for only the front seats and not the trunk. Went in to try to resolve the pending things that weren't done only to find a new manager was now working there. Spoke with him back and forth and then nothing. Went there in person again only to get an, I'm sorry we won't give you anything that was promised to you previously. Never received copies of my warranties that I purchased and never received refunded money that was owed to me. It's been over a year since I've been back and forth with Acura of Augusta to no avail. The only department that knows what they are doing is the service team. If it weren't for the service team I'd give a 0 rating. Word of advice.... STAY AWAY from Acura of Augusta at all cost! Go anywhere but here.

Prompt , professional, accommodating, Extremely customer focused . They have earned my future business.

Travis Wesley keep up the good work.I really love your customers services and I will be back and send more people your way....

I highly recommend Acura of Augusta for anyone looking to purchase a vehicle. Jacob and Ragan went above and beyond to make the car buying process seamless. Their customers service was outstanding and I would recommend them to anyone.

I'm horrible at reviews so gonna keep this short.....Amazing experience thanks to TJ. Couldn't ask for better

Ashley is such a great sales woman! Very honest and does everything she can to make sure you get the car want.

Great car dealership. Very honest, Jonathan Maguire is great and very helpful. I didn't work with any other salesmen but they seamed very helpful as well. They also have a great place to wait on your car being serviced or washed. The waiting room has free starbucks, snacks, wifi, Apple computers, and very comfortable seats. Great place to get a car from.

Absolutely love TJ! Very friendly, helpful and knowledgeable!

C J Banks was a gem to work with! My husband and I had a great experience buying our new 2022 MDX. C J worked with us so that we were satisfied with our deal. C J's knowledge and experience was very valuable to the deal process. We highly recommend C J if you are looking to purchase a vehicle from Jim Hudson Acura of Augusta.

That guy TJ is a top notch salesman, very professional and informative! Ready made my visit a great one.

Will Rabb is one of the best salesmen I know. He is truly an asset to your dealership.

The purchasing experience I had with Acura of Augusta was a very pleasant one. Mr. Ken Gregory my Sales Consultant was very knowledgeable and patient in his explanation of features of the car and details concerning my payment options. If looking to purchase a new vehicle, I definitely would recommend ACURA OF AUGUSTA. Hats off to a great group of people.

Ive got to say this is by far the best dealership in town, very helpful. Working with Will Rabb is an absolute pleasure. He was able to answer all of my question in a timely manner and if he did not have an answer he took no time at all finding the answer!

When I arrived at Acura of Augusta, I felt very welcome. The salesman helped my family immediately. We got assisted by Tj Sylvester. He was very polite and professional about all things. When we left, we felt very happy to say we had a good car.

The associates were very nice and professional. They worked really hard to please you.

I had a great experience visiting Acura of Augusta. The salesperson, Will Rabb, provided great service. We will be back to see him very soon!

I had a great experience at Acura of Agusta. Travis was a pleasure to work with. Great salesman, better person!

Highly recommend going here and seeing Ashley! Not only is she super friendly, she s extremely knowledgeable and can get you right on track to exactly what you re looking for!

Will Rabb was a great salesman. He made my experience the best I ve had while searching for cars!

Tj is very good at getting you into something you are happy with!

TRAVIS WELESY YOU ARE THE BEST KEEP UP THE GOOD CUSTOMERS SERVICE AND BEING THE GREAT MAN YOU ARE. THANKS FOR ALL YOUR HELP BE LOOKING FORWARD TO SEE ME AGAIN REAL SOON.

Great service from Travis W. Looking forward to our business relationship

CJ Banks is the best Thanks for making it all work out the way it was meant to be. Thanks for all your hard work!