I made an appointment to have an oil change done. ...

I made an appointment to have an oil change done. An employee came over to me after an hour of me waiting and asked if I was ok and I replied "No, I'm not." All of a sudden someone came and grabbed my vehicle (which was sitting in the same spot the entire time untouched) and took it back.

They were apologetic and offered a discount.... the staff is extremely nice and took the time to explain what happened. I would hope this is a one time situation. I actually increased my rating from a 1 to a 4..... who knows..... maybe it'll go up to a 5 next visit because I will be coming back..... after all..... things happen right. They key is they were willing to make it right.