I am writing in regards the unsatisfactory service...

I am writing in regards the unsatisfactory service that I have received from Acura of Augusta. On Monday, December 31, 2018, I took my car in for AB service. It was explained to me that this was an oil and filter change. At the conclusion of my service, Michelle explained to me all the checks and services completed by the technician. The brakes are at 50 %. Prior to this visit, there was nothing wrong with my brakes. I did not ask for a brake check. Once I left the dealership, I noticed there was a squealing noise coming from my brakes. Initially, I thought that it was coming from where they checked the brakes. On Monday, January 7, 2019, Lindsey called me to follow up on my service visit. I told her at that time of the squealing. She told me that she would put a note in the file, and for me to call back if the noise continued. Due to my work schedule, I returned to the dealership on Monday, January 21, 2019. After the brake check, Michelle told me that the brakes are at 50% and that there was no safety issue. However, if I want the noise to stop, I had to pay $646 to have the brake pads and rotors replaced. On Thursday, January 24, 2019, I received a follow up call from Lindsey. I told her that I am still confused as to what happened to the brakes. Prior to the December 31, 2018 visit, there was no squealing noise coming from my brakes. Since that time, the brakes squeal all the time including when I am driving down the road. I drive a luxury car that squeals. From what I understand, my only option is to pay for a repair that the technician at the dealership caused. It seems to me like that is the ultimate goal of the dealership to have me pay for service or buy a new car.
This instance is not the first problem that I had with the service department of this dealership. In February 2018, it took me being stranded three times (one, over two hours away from home) before the dealership would replace the battery.

At this point, I need to know what I can do about this situation. I take good care of my vehicle and return to the dealership for all scheduled services.

02/16/2019

I wish that I could give Acura of Augusta no star. The noise on the left side finally stopped. However, the entire interaction with the service department, Bryan, the service manager in particular, was AWFUL. He and his technician called me a liar. He disrespected me and belittled me. Needless to say, I will not return to have my vehicle serviced at Acura of Augusta. Nor, will I ever purchase another vehicle from there. And my recommendation is that no one else does either.