Nickel and dimers professionals. Watch out for 30+ page lease!!! written in a language that gives away all renter rights, and puts them in a position to charge you a fee for every little thing. They have fees (was $25 more by now for sure) for paying rent with cash, check or credit card, only way to 'pay' rent is to divulge your banking account number and give them authority to pull money from your account at their will, ie extortion. If they feel you have violated a term of lease, they will hastily pull money first, ask questions later. Be informed, don't let this unsavory business group let their tactics become the norm. I have more unsettling facts, feel free to reach out to me. P's check out these reviews, renter = 1 star , property owners = 5 star.
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Thanks guys for finding a quality tenant so quickly and for handling the recent troubles with the HOA. Glad I found you guys. I plan on switching my other 2 properties to you as soon as the current leases are up.
They truly care about providing great customer service to both the tenant and landlord. Richard is extremely professional and personable. He is very responsive and truly cares about his clients. A pleasure to work with and highly recommend! As a tenant, you can be assured that these guys do a good job and are responsive and honest.
Active Renter Property Management was very responsive with emails and calls, they walked us through the processes since we are first time landlord. Their online platform provides all the information with ult-most transparency from candidates screening, applications, and lease to rent collection. With their help, we found a very good and responsible family as our tenants. We are satisfied with the process and result.
I've rented an Active Renter home two years ago. My current rental is managed by another company. It took my recent experience, to appreciate the efforts of Rich and his team. My current PM wants me to pay a $350 lease renewal fee, which is ridiculous in my opinion. I also had the best service from Active Renter, especially concerning maintenance issues.
I have worked with Active Renter for a little while now and I have seen them become a very impressive management company. I work mostly with Jeff and he always has things done right and on time. I am the owner of Supernova Carpet & Home Care. I have been in this industry for over 15 years and I have seen behind the scenes of many other companies. I can honestly say that Active Renter takes pride in how they manage their properties!
Years ago I went through a few property managers who in the end did not perform as expected. By stroke of luck I was referred to Richard Hoey by a family member who was renting one of his properties. I gave him my business and it's proved to be the best thing I have ever done for my rental property. I get monthly electronic statements and all money coming in or going out is accurately accounted for. He runs a VERY tight ship. Active Renter handles all of my landlord affairs quickly and professionally. They strike a perfectly fair balance in the best interest of both parties. Landlords and tenants are held equally accountable according to the contract and fair business practices. It takes a special team with reliable personnel and abundant resources to successfully manage properties.
I'm very picky about who earns and keeps my business and I will voice my opinions and concerns if things are not going according to how I feel they should. Problems, whether real or perceived, can usually be resolved quickly by simply communicating. Nancy, one of his managers is a very good communicator and is highly responsive. She and others realize that challenges arise but can be worked through if you give them a chance to make it right. Their mission is to keep their landlord and tenants happy.
I may be Active Renter's most distant client and for peace of mind and value, trust the team I use: Richard, Jorge, Nancy, Tiffany, and Jeff. They all act with integrity and I highly recommend them to property owners and tenants alike.
Thank you Active Renter and keep up the great work!
Active Renter is by far the worst rental company I have ever worked with. This is the only company I know that will charge a fee for paying my rent with a money order. I paid my rent with an E-check online for a one time payment and they attempted to pull my rent out of another account which I had already closed. Since their portal had an error and it was not my mistake they STILL charged me a $125.00 fee for the rent being rejected even though it was their mistake. Not only that, but when I went to pay my rent after office hours, as they told me since my rent was rejected I would need to pay with a money order or a cashiers check they did not have a drop box for me to pay my rent so when I went back to pay my rent they are charging me an additional $60.00 which I have no idea where it is coming from. This company is full of hidden fees! The only way you can pay your rent without getting a charged a fee just to pay it would be to get it taken directly out of your bank acct every month. Again, be careful cause in the event the portal makes a mistake and pulls it from the wrong acct YOU WILL BE PAYING FOR IT! I cant wait until my lease is up so I can get away from this HORRID COMPANY!! Not only that but Dena Crane has the worst customer service and attitude of anyone I have ever worked with and I'm in management myself! She is not understanding at all and is by far one of the most rude people I have ever had to deal with!!! I have always paid my rent on time and I have yet to call and complain about anything. I guess Active Renter doesn't appreciate a good tenant when they get one!!
They set up our owner and tenant portals faster than we expected, and they've handled all of our tenant's issues starting the day we signed the management agreement. They are true professionals and my husband and I appreciate their help with managing our rental property.
They are a kind, helpful, and truly fair property management company. If we ever had a problem, they were just a quick phone call away and responded super-fast to send over the maintenance vendor and made sure the issue was fixed asap.
MONEY HUNGRY!! That's self explanatory about this company. Nothing more nothing less!! I wish I would have read these reviews before moving in, I would have saved myself a lot of time and headache!
Active Renter did a fantastic job finding qualified tenants for my house. After that, they did a great job getting a lease addendum in place when I needed to make a change due to the HOA. They have always been very responsive whenever I have had an issue to be resolved.
They were always incredibly friendly and knowledgeable. Having rented many homes/apartments over the years I can honestly say they were the best 'landlords' I've had. If I ever have a home I need to rent out, they would be the first place I'd call.
I purchased a property with tenants already in there, and they were just awful to deal with big mistake. However, I hired Active Renter and they were able to take control of the property and get the tenants to follow the rules and more importantly, get them to pay on time. I've had a very pleasant experience with them managing my property and I'm looking forward to having Active Renter handle all future rental properties for me.
Active Renter has always been super prompt with any requests or issues I've had in my condo that I rent. Often fixed the same day. I really recommend them as a property management company.
The unexpected and great service that I received while renting from Active Renter during the pandemic has made me want to share my experience with others! They were so patient and accommodating during the entire (virtual) renting process. Thank you for making this simple for me.
Although i enjoyed the house I rented from them this company took (or stole) my money. I left the house just as clean as when i moved in and yet they charged me for "touch-up" and "carpet cleaning". Ridiculous. $800 that should have been returned to me. I even have pics of the final product. I'll never go to these people again nor will I recommend them to anybody. I emailed them and go no response. Doesn't seem like they care since it isn't their money. This company sucks!
Active Renter Property Management is the most extraordinary property management company we have ever dealt with. They have given us superb service for the past few years. Thank you Richard and team!
This is a thoughtful and professionally run company. Their strong communication and ability to work with vendors in the interest of their clients, has helped us to provide the best cost effective services. Active Renter PM has proven to be a valued industry partner who absolutely puts the interests of their clients at the forefront of their business model. Our hats off to them.
I rented a house with Active Renter and lived there for 4 years. It has been a very pleasant time! For the few times something came up the Active Renter team resolved it quickly. I can recommend them without hesitation and would rent from them again. Thank you for having been great landlords!
The Active Renter team are exceptional property managers. My properties are physically well maintained and managed with a convenient owner s portal that really simplifies my life. More importantly, they genuinely care and run their business with high ethical standards. Strongly recommended Active Renter if you are looking for the best!
Active Renter Property Management has an impressive team of managers that handle the day-to-day operations of running my multifamily rental property. They have great relationships with the vendors they work with and are complete professionals. A strong company and great choice.
I just signed my lease and am so very happy with the property. It's a great location and I would like to thank the leasing team for their help. They are on top of their game. Highly recommended!
Thank you Active Renter for being one of those companies you come back to time and time again. Everyone we have dealt with at your company has been helpful, respectful and always willing to go the extra mile. Keep up the good work!!
This rental company is horrific, I moved in paying 2500$ a month for a property, it took them 23 days to get me a working stove, when my refrigerator on the property stopped working, they told me it was my responsibility, to get a new one or pay to repair. The place was fithy when i moved in and it smelled like animal urine.I would never again rent anything from these people!
Active Renter is amazing company! No hassles, extremely efficient, no hidden fees. You can always reach them and they will answer questions you have. Best renting experience I have had!
I had an excellent experience with Active Renter Property Management. A wide selection of properties to choose from and a friendly leasing agent to make this process as stress-free as possible. Their team is amazing and it should definitely be the go to place when trying to find a place to rent.
I have worked with Active Renter over the years and they do a quality job making sure each property is maintained and ready for renting. I highly recommend Active Renter as your next property manager, they are a trust worthy company.
Been through several property managers.. for me, it's difficult to find a good property manager. In this case, Active Renter is an excellent property manager. "Diamond in the Rough!"
They handle the entire aspect of property management with friendly and efficient service. For one landlord/client of mine, they fixed up the place so it was appealing to prospective tenants, they helped with rental documents, and assisted with move in, and they professionally manage the day to day activities with rental properties, so the landlord can rest assured their property is being taken care of. I highly recommend them to anyone that has an investment property here in the city. It is really worth it!
I was very fortunate to find Active Renter through AZREIA, the local Phoenix real estate investment club that me and my dad belong to. They have taken very good care of my rental, and kept my tenants happy so they will keep renewing their contracts. Having a good team that will be on call every day is very different than self-managing, in a very good way! I managed my own rentals for a few years, and while I was able to do it somewhat successfully, I was never even close as efficient as my PM is now. I really wish I would have found Active renter sooner, I probably would have a few less gray hairs :). Ask for Rich when you call, he is extremely knowledgable and he'll answer every question that you can think of.
Active Renter s service has been perfect for my portfolio needs - which are to be completely stress free and hands off! They handle everything from selecting good tenants, collecting rent and paying bills, well maintaining the property. They are friendly, professional, and very responsive. I can relax knowing that my investments are in good hands.
The company helped us rent our home while we were traveling. The whole experience was rather intimidating - having another family live in our home - but Richard and his team made the whole process incredibly easy. He goes above and beyond to make sure his clients are satisfied. He was an absolute pleasure to work with. I have worked with other agencies in town both as a renter and rentee, this organization was heads and tails above all others.
As an owner of rental properties in another city, I found it impossible to find good, hands-on, local property management. A friend of mine recommended me Active Renter Property Management and, after a consultation, I was sold. Everything is handled in an efficient, professional manner, tenants are extremely satisfied, and rarely have we had a vacancy for more than a few days. Most importantly, their level of responsiveness is excellent, taking the burden of day-to-day dealings from me almost entirely.
My family was interested in a property in Tempe and contacted Active Renter in regards to it. We were able to see the place quickly, had all of our questions answered and were treated extremely well through the process.
We have a unique situation and weren't sure that due to our circumstances we would be able to get the home, but we were surprised that we were accepted anyway.
We would definitely recommend properties that are managed by Active Renter.
Working with the team at Active Renter was easy! They helped me get my property rented which included screening my tenant. I chose them because of their reasonable rates, their first class service and their attention to detail. I expect to be with them for years to come as this property is an investment property for me. HIGHLY RECOMMENDED!
I was a renter at one of their properties. What a JOKE how they manage the property. We rented a single family home with a pool in Scottsdale AZ, November 2017. Needless to say this management company along with the owner of the property do not take care of the tenants. The issue started June 24, 2017 where we reported that the pool was unusable due to being green with algae. Of course Active Renter blamed the owner, the owner blamed the pool service and the pool service said the owner didn't want to fix the pool. We reported again July 12, 2017, same responses. Reported again August 7, no fix. Reported again August 14, nothing. Reported again August 20th, you get the picture. Basically the whole summer without use of the pool. I also sent them pictures each time I reported this issue. The pool finally was attended to late September and the only reason is because we reported the pool to the City of Scottsdale and they addressed it with the owner. Our lease ends January 31, 2019, we moved out November 2018 knowing that we have to pay the last 2 months, no problem. Active Renter allowed us to turn in the keys so we could turn off the utilities, this was on November 19, 2018. Active renter does a video walk-thru of their properties, I was told they did this on November 2, 2018, we were unable to be present. The house was thoroughly cleaned and fully expected to get our full security deposit back. I received a call about 3 weeks after the 19th from Active Renter claiming that there was a bad scratch in the stainless steel refrigerator and wanted to know if we knew anything. I was not aware of this and asked to see the video and/or pictures. I received nothing. Today I received our security deposit minus $1,012.56 for this mysterious repair. I can buy a complete refrigerator for this amount (it was nothing special). Bottom line, this type of treatment of a good paying, never late client is completely unacceptable. BEWARE OF RENTING PROPERTIES FROM ACTIVE RENTER.
Working with the team at Active Renter has been a joy. They were professional, responsive, timely, and thorough. Thank you for providing a great service for landlords and tenants!
These guys are money hungry, I'd stay away from them if you are renting! They charge a "convenience fee" for a vendor to go out and fix issues that existed prior to me moving in, plus their leases are 40 pages when the standard is 8. If I hadn't been in a time crunch I definitely would've rented somewhere else. I always paid my rent on time and was never late and they still tried ripping me off by not giving me all of my deposit back! I paid a cleaning lady to clean the house and when I did my final move out inspection, they sent their "maintenance guy" to do the inspection instead of the owner. At the final inspection the maintenance guy tells me "everything looks good, you're good to go" and that I'll get all of my deposit back. Sure enough I go to pick up my deposit and they try to keep some of it for "cleaning fees and touch up paint". It was never brought to my attention that anything was wrong with the house at all, they didn't even give me a chance to fix whatever it was they thought was wrong. So I'm talking to their front office and the lady tells me the maintenance guy doesn't decide what's good and what's not, the owner does. Really, so why wasn't the owner there in the first place to do the inspection with me? She then tells me they record a video of the house and send it to the owner via YouTube and that's how the owner decides (I can't make this up). I tried the bogus link they gave me and it never worked and asked to speak with the owner but was told that they couldn't put me in contact with the owner and that they would have to contact the accountant who then would contact the owner about the situation. They tell me if I want to make a dispute to send them an email. At this point I'm already ready to take this to a civil court because I had legal documents backing my case. Per the lease agreement (page 2) I paid a non-refundable $150 fee for cleaning and normal wear and tear. Hey, what do you know, there's your cleaning and "paint touch up" money right there you slumlords! The money they tried deducting from my deposit was way more than that too! Also, the Arizona Lanlord-Tenants law states that paint touch up falls under normal wear and tear. I'm active duty military and have dealt with numerous landlords but never had to deal with such crooks, I guess they figured because I was leaving the country that I wouldn't bother to get everything back. Yeah right, try someone else! I sent them a letter with all the backing documentation that I needed to take them to court with and what do you know, I got the rest of my deposit back. They sent me an email saying that the owner "approved" my dispute lol. Yeah right, I didn't need your approval, you were legally obligated to give me MY money back it's not your choice at all! I've told everyone in my unit to stay away from these guys and I recommend the same to you. The positive reviews must be from staff or friends! Read the other reviews, these guys are crooks!
Active Renter adds a personal touch and is extremely responsive while also being cost efficient. They are managing my property for me while I am deployed overseas in the military. I am so grateful to them as I have some very difficult tenants. I have had other management companies in the past and Active Renter is hands down, the best!
I can't say enough good things about Active Renter and everyone who works there. They are honest, kind, and transparent and treats tenants like actual people. You can't go wrong if you rent one of their properties. Go Active Renter.
I have been using Active Renter to manage and lease my Scottsdale condos for the past year. I have to say they are fantastic. The customer service is EXCELLENT. In terms of managing my condos, it has been a stress saver. I feel like they have my properties best interest at heart. I am 100% comfortable with them managing and leasing my condos. I have to stress again that their customer service is EXCELLENT. I highly recommend Active Renter Property Management.
Iv'e worked with a lot of property management companies. Active Renter has a wonderful staff, and is committed to customer service. My experience with Active Renter has been wonderful!!! Thanks!!!!
I came across Active Renter Property Management in 2016 during a particularly tense time with my tenants. Richard assured me that this company was set up precisely to address my concerns. He was able to onboard me within a matter of days and took over the tenant relationship immediately and resolved all outstanding issues. For the past two years, Active Renter Property Management has been responsive, professional and has very clearly delivered value. My income property went from being a source of constant anxiety to a very stable, profitable business.
Active Renter Property Management has been wonderful to work with. As an owner, they are very professional and attentive. I have great tenants in all my properties that they have found, and are very competitive. Most of all, they have proven very trustworthy. They keep me up on all state requirements... even things I didn't know about. They work well with the local government. They are very quick to fix mishaps (as they will ALWAYS happen). They make my business so much easier!
They have been great about responding to the tenants promptly and taking care of all kinds of nuisances (overflowing toilets, HVAC down, etc.) I like the straight forward, timely reports they provide, so I always know what's going on. The best is I can always reach someone if I ever have any questions and my tenants seem super happy and want to renew the lease each year. I highly recommend this company to anyone looking for a property manager - I feel lucky to have found them!
We rented a home for a year that was managed by Active Renter. They were incredibly responsive and took amazing care of the property. We were able to handle the application process, lease signing, deposits and rent payments online without having to deal with trips to the post office. They were quick to respond via email, phone call and text. They're a great management company.
Active Renter is great! The take care of the properties they manage with excellence, and are great to work with. I would recommend Active Renter to be your property manager.
Active Renter has been managing six of my properties since 2014. We sought them out after having some difficulties with our previous manager. They have been a fantastic addition to our team, helping us maintain our units and screen for qualified tenants. They communicate clearly and swiftly if there is something that needs attention. Our monthly reports and deposits are consistent each month. And they are just a pleasure to speak to whenever. We highly recommend their services, especially if you are an out of state owner like us.
I worked with Active Renter Property Management for the past three years and we love it. They went out of their way to explain how everything works. Exemplary service and attention to detail. I definitely recommend this company.
The team at Active Renter got my property rented out in a matter of days, did an amazing background check on the tenants, and have been extremely helpful with all the maintenance issues that came up, from routine HVAC Tune-ups, all the way up to replacing a dishwasher that had stopped working. Their communication is always prompt and direct. Their website is easy to navigate, and the statements provide an accurate description of monthly fees and maintenance costs. All of which I find more than reasonable. The company is easily worth the cost of their services, and I can't recommend them enough to anyone looking for a property management company.
I hired Active Renter Property Management several months ago to manage my four rental properties in Chandler and Gilbert. Active Renter has been a lifesaver. The company is dependable and responsive, and has been very professional in its dealings with my very difficult tenant. Active Renter has saved me a lot of hassle and stress in the few months they have been managing my properties. I highly recommend their services.
Active Renter Property Management was very responsive with emails and calls, they walked us through the processes since we are first time landlord. Their online platform provides all the information with ult-most transparency from candidates screening, applications, and lease to rent collection. With their help, we found a very good and responsible family as our tenants. We are satisfied with the process and result.
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