Andrea Baca

Review of Active Renter Property Managem...

Active Renter is by far the worst rental company I...

Active Renter is by far the worst rental company I have ever worked with. This is the only company I know that will charge a fee for paying my rent with a money order. I paid my rent with an E-check online for a one time payment and they attempted to pull my rent out of another account which I had already closed. Since their portal had an error and it was not my mistake they STILL charged me a $125.00 fee for the rent being rejected even though it was their mistake. Not only that, but when I went to pay my rent after office hours, as they told me since my rent was rejected I would need to pay with a money order or a cashiers check they did not have a drop box for me to pay my rent so when I went back to pay my rent they are charging me an additional $60.00 which I have no idea where it is coming from. This company is full of hidden fees! The only way you can pay your rent without getting a charged a fee just to pay it would be to get it taken directly out of your bank acct every month. Again, be careful cause in the event the portal makes a mistake and pulls it from the wrong acct YOU WILL BE PAYING FOR IT! I cant wait until my lease is up so I can get away from this HORRID COMPANY!! Not only that but Dena Crane has the worst customer service and attitude of anyone I have ever worked with and I'm in management myself! She is not understanding at all and is by far one of the most rude people I have ever had to deal with!!! I have always paid my rent on time and I have yet to call and complain about anything. I guess Active Renter doesn't appreciate a good tenant when they get one!!