AccorHotels - Grand Mercure Swanston and Mercure Welcome Hotels Review

Excellent Services and Nice Tidy Room
From: Hong Kong Namiwa 19 Days Journey during 27 November 2017 to 15 December 2017.

It is my first time travel to Australia Melbourne. My living hotel at Mercure Welcome Melbourne which is located at 265 Little Bourke street, Melcourne 3000, Victoria Aus (just next to Melbourne Chinatown, very convenience location and nearby are all kinds of restaurants, shopping mall). I check in at 12:00noon on 28 November 2017. A lady staff namely Daniela Sungovska who helps for my check in. The staff is so kind for my report of loss a gold bracelet for Virgin Australia Airlines.

My room number is 1032. I stay 5 nights at this hotel with free WiFi. The room is nice, clean, tidy, bright, spacious with free green tea, coffee, biscuits, as well as hair dryer, shower cap, shampoo and conditioner.

Breakfast is at 1st floor. It including bacon, sausage, yellow beans, congee, breads, orange juice, pineapple juice, fruits, watermelons, pineapple, melons etc. It is delicious. Serving time from 6:30am to 10:30am.

I contact many staff at Mercure Welcome Melbourne hotel, they are all very kind and helpful just like angels. I would like to e
xpress my sincere thanks to Suneesh Gupta, Annie Maclennan, Devi Nuryanti and Daniela Sungovska. All the above stall whom help me to settle all kinds of problems when I encounter during my vacation in Melbourne.

Suneesh Gupta and Annie Maclennan providing all instructions for my pick up of local tour and location map. Devi Nuryanti teaches me how to go to the airport and the available transportation.

I would say that this hotel with 5 stars grading services. It is definitely worth to stay here with your holidays. I will book and come again to the hotel for my next trip to Melbourne.

From: Namiwa Ho

The price was great and the location superb. The amenity of the room and associated guest areas was nice enough for the price, it was just the service that lacked that prevented me from giving 5 stars.

Machines are very clean. Could do with move bench space but otherwise really good

Looks like hotel staff is even not able to understand basic English as they always assume things differently. On the top of it, food is always stale and tasteless. The food they are giving is good for dustbin only.

Very convenient, the next floor is Chinatown, many restaurants, there are supermarkets and large supermarkets nearby. But it is also very embarrassing, a lot of people, etc., the room is generally comfortable, a bit old

bad service.. meh rooms.. same as mercure swanston building but looks like a 1 star hotel.

Staff average
Rooms need a good paint and revamp

Probably the worst hotel I've ever experienced. No safe, no bible, no cupboards, no drawers. Tiny room, hard bed, hard pillows, noisy location and not the cleanest. This is the first time I've ever rated a place so poorly. This place is old and dirty. I have no idea how it manages to cling onto more stars than 2.

Rude staff and awful service . Small rooms and no ventilation. Worst hotel in melbourne .

everything was fine but I couldn't handle smell of Smokey room. the staff member at front desk was friendly and I wish I could remember her name.

Mediocre place to stay. Dirty Carpets on the floor and ceiling in the rooms looks like it has never been cleaned

Friendly staff, good size room, well priced, comfortable and clean. Could have a bit of an update and I requested extra set of drawers which was set up. Breakfast was great with plenty of choice. Fabulous location.

I am happy about the over all service of ur hotel. However, it charged me too much for the one more day stay in ur hotel ( double the price of the original price for a room). A lady in the service counter performs her job more than I expected. I forgot her name , ( I only remember her face) but I can tell she is in her middle age. I trust her very much. She is the one gives me a reliable impression. I am sure she knows more what the guests want than others. These what I can say. Thank you for ur attention.

Well priced and fantastic location. Service had a few hiccups but hotel staff were brilliant

Great.
Problem free. Felt "welcome"

Great staff, great service, great room, FANTASTIC location! Only gripe is the lifts which you often have to wait a wee while for

Nice place to stay, great location and good service.

Clean and functional room. Good internet and foxtel tv. Breakfast is worth it thou the coffee is not great.

Good hotel at City center. Decent rooms with all basic amenities. Rooms come with heater to beat winter cold.

Unfortunately this stay was the least enjoyable of any Mercure hotel I've stayed in - especially as I'd booked two King rooms for 4 nights. One room had a sewerage odour all week and no fans in the bathrooms. The paintwork and door jams were in need of repair or a simple paint job to spruce up. The bed was hard and really uncomfortable for such a long stay (King was simply two singles together). The second room was nicer, no smell, comfortable bed but the air con didn't work properly. Breakfast was included but the food was inedible. Milk and juices didn't stay cold. Overall really disappointing.

Breakfast for 2 days i had to clean my table as all tabke are left with dish and cup no one to clean.

Reduced twise stay fee and i hqve ti wait 7 to 14 dqys based on someone in reception to get my money back.

In general i stay a lot in accorhotels and thiw stay was worst

I like Mercure Welcome Melbourne, because facilities for guests are met.
Staff are well groomed and very professional.
Mercure Welcome Melbourne is central to major shopping centres, David Jones, Myers, Restaurants and Public transport.

Great hotel with great location. Will definitely come again to this hotel

Good value and decent breakfast buffet. Rooms are fairly tight so not for those wanting to swing cats but if its just for the a couple of nights in a central location this is a good option for the price

The Room was serviceable and clean but a little dated. Great location.

The hotel was incredibly dirty and the floors looked like they hadn't been vacuumed properly in years. The roof in our room had black dirt/dust. AC vents were thick with dust. We will never stay in a Mercure again from this experience. I've never experienced a hotel so dirty.

a hotel that is located in a strategic location in the Melbourne CBD where to go on foot and supportive winter weather

Except for location, ie China Town, nothing is good. Better hotels are available nearby.

Good service and reasonable pricing for comfortable and clean accomodation without the frills. Superb location in downtown Melbourne with close proximity to train services, including free tram services.

Checking in and staying at this hotel was a pleasant experience, booking it, however, was difficult and stressful. The WIFI was easy to access, but it was incredibly slow and sometimes just unusable, luckily it wasn't a necessity for our trip.

Basic room which is what we paid for. Well serviced and comfortable. Good value for money.

I am Accor member and this hotel is embarrassing, very small room looking at a wall, the bed is so old and uncomfortable.

The hotel should be ashamed.

I have been staying with the Welcome Mecure at least five days per month now for approximately 6 mths. I find the entire process quite seamless, the guys who park my car now remember who I am and are always happy to have a quick chat, the check-in desk is never overly crowded and quite efficient, rooms are a great size, have everything you need and are always clean. I quite like the fact that you have the cafe off to the side of the hotel so you can escape the breakfast traveler madness and actually sit down, grab a quick coffee and read the paper without too much fuss.

Centrally located. Clean rooms. Friendly staff. Very average quality breakfast and dinner experience. Eat elsewhere for half the price and twice the quality.

Easy check in clean room, comfy bed and pillows no noise. This is motel is central to Melbourne shopping and Resturants

Hotel is in an ideal central area in Chinatown, close to trams, shops and tourist spots. Clean hotel, friendly staff, good breakfast options and a decent bar for a nightcap.

The only place I stay in Melbourne so close to everything

It was a great location, friendly staff and the breakfast was excellent. The rooms were good although we ended up with two rooms on different floors because it was a late booking and it was our first experience with valet parking and didn't know parking was offsite and were unorganized with luggage.

It was OK
The staff were friendly and the room was clean but the bathroom was extremely small

Only stayed one night but overall service was great and no issues.

Smack right in city centre. Small rooms but good enough.

We loved our stay at Mercure Welcome Melbourne. The location was fantastic, the staff was very helpful and let us check in early and the rooms were adequate for our short stay. Will not hesitate to stay again. When booking, request room further away from the lifts as they can be very noisy.

Awful hotel. Staff rude & couldn't speak English. Reservations completely stuffed up. Having stayed there previously I was so disappointed this time
Would not recommend it to anyone.

Stay was disappointing. Room and bathroom very small and noisy.
You could hear every movement in the hallway and cleaning staff were very noisy also.
Have stayed at other Mercure hotels which were far better.

This is a convenient location. I stayed in 3 rooms during the one week that I was here. The last room we stayed in 2 single beds - air-conditioning did not work properly. Very noisy, we can hear other running water (from other guests' showers?). The rooms were not very sound proof, we can hear voices as people walk along the hallway. It was location and cheap deals that attracted me to the hotel.

Beds are extremely hard and uncomfortable. Would not recommend on those grounds but was clean and the staff accommodating

Fantastic stay, friendly staff comfortable beds nice powerful shower and buffet breakfast very good. I'll definitely be staying here when I visit Melbourne again great location:)

Great hotel & location. Clean and tidy room. Excellent and helpful staff.

Unlike photographs, it is an old and narrow motel-class hotel, so I added $ 100 more per night to swanton mecure.

Well positioned hotel with good rate in desperate need of a renovation.

The hotel is a great location in the middle of China Town. The room is small but acceptable but lacks storage. The bathroom is ok but the shower is small. So, it's convenient.

Great cheap hotel, no mini bar which can be a good thing, as no temptation.
Right on Swanston Walk, easy to find hotel.
Would have been nice if the both the Grand Mercure and Mercure Welcome both side had double glazed windows fitted, so that there was no street noise, though not overpowering, the street noise even high up is quite audible.
BUT will definitely choose to stay at the Mercure Welcome again.

Service from start to finish was excellent, all staff were very helpful and professional, room was comfortable and clean.

I have stayed at the Mercure Welcome several times before but it appears to just keep getting better. Gone are the days of seemingly constant construction works that wake you when the clocks strike 7am. Now, the Mercure offers comfortable, budget accommodation in the very centre of Melbourne, with Swanston Street on your doorstep and access to restaurants and department stores via Little Bourke Street.

The standard rooms are squishy for two people but overall, the hotel is a clean, functional base for your stay in Melbourne.

Good value / semi budget hotel for a prime city centre location. The buffet breakfast is plentiful and good value. Room clean and maintained well. Reception staff very pleasant and helpful.

We particularly noted the courtesy and assistance of the staff with parking the
car and storing artwork to be collected by a Melbourne purchaser. We appreciated that there was a room available early as we arrived on Spirit of Tasmania ferry around 6.30 a.m.

Great price, very clean room, provided me with access to the gym in the Grand Mercure next door. Good experience as per usual at this very good hotel.

The hotel is very central. The room was clean and cleaned daily. There is a bus stop nearby from Skybus where you can get to the train station and from there to Melbourne airport.

We stayed here for two nights. Upon arrival we checked in quickly as they had all our info ready upon arrival, given a free room upgrade too. Was also given two bottles of water, free internet and two free welcome drinks. This hotel is really close to china town. Has a shopping mall across the road and placed really central in the city. Rooms were spacious and clean. Only down side was the showers could do with an upgrade.

Enjoyed the stay was clean. Staff were pleasant.location was great .we will return thank you .

Pros- Location, location, location!!! In the middle of the city. Next to all the major city shopping centre. Friendly and helpful staffs.

Ok- Price is reasonable after discount, will never pay the full price since it is only a 3 stars hotel and the cons stated below.

Cons- Small room, although looks recently renovated but still has the "old wood" smell. Corridor very dated and laundry left everywhere on the corridor on check-in. Limited and slow lifts, always crowded. Door between joint room need double checking to make sure it is closed properly.