AccorHotels - Grand Mercure Swanston and Mercure Welcome Hotels Review

Doona was too hot even with air conditioning set to 18 degrees. Shower taps not easy to use. Insufficient sugar and supply not topped up.

After stayed for 4 nights. Bed sheets neve got changed and either od the towels.

After many stays this has been the best. Our room was clean quiet and comfortable.

Great value budget accommodation. Clean rooms and comfy beds! Quiet for a good sleep

Very central and convenient. Friendly efficient staff. Decor is a bit tired

Great location in the CBD and very close to Chinatown. Fantastic customer service. Highly recommended.

Dingy tired corridors and room. View of concrete wall from window, noisy neighbours in nearby rooms. Awful access to shower, one was sprayed with cold water when turning on and temperatures fluctuated wildly as other guests showered. One shower at 0300 hour was ok. Having to smoke in dingy, dirty alleyways with homeless people ransacking ashtrays for butts was appalling

Close to Chinatown
Weirdest is they don't seem to have swept the room on our penultimate day

Staff are lovely and the breakfast is nice enough. Unfortunately the hotel has seen better days though. Interiors are horrid, there's no space to put down toiletries & you're in trouble if two people want to go down the hallway in opposite directions

I would like to see more electrical outs, as I had to boil the kettle in the bathroom, which if there is more than guest it makes it very trying,if the guest is in the shower!!!

Do not believe the nice reviews. The hotel is dated and dirty. Cleaning service is very poor. They even left the rubbish on the floor. Breakfast is 20$ pp but has no pastries or meat, cheese, veggies platter options. Coffee is bad. You have to order a kind of normal coffee at additional price. No sound proofing so you can hear all the guests in the nearby rooms and corridor. The rubbish bins are just outside the window so it s extra noisy when they get collected at night. We got a call from reception on the 1st of February at 6 am!!! About the missing laptop which has nothing to do with us. They simply used the wrong room number.. which is horrible considering it was very early morning and we were sleeping. WiFi is at addition charge which is another very bad thing considering that all hotels around the world offer free WiFi for their guests. However at mercure welcome you have 2 options to get WiFi: 1- Pay 2-sign up for their hotel updates and as they call it loyalty club - this is just wrong and bad choice of marketing strategy. Also their poor staff at reception are getting extremely cold as they stay in front of the freezing air conditioner and these receptionists look very unhappy and guy who served us was coughing constantly from the aircon. Overall the only good thing about this hotel is its convenient location. That s it

What a nice hotel and reception service was exceptional. Stayed for new years eve and we weren't disappointed breakfast.was.included in the package and again service was great and plenty food was available. Highly recommend staying at this hotel

My room is dirty, there are literally drip marks down the wall. Its noisy and it smells bad. bathrooms, although ridiculously tiny are nice.

The staff, breakfast, and location are all excellent. The rooms in Mercure Welcome are a little tired and bland. We've stayed there four times now and continue to do so. For a short stay, it's fine.

Good place to stay in central location. No room service. Must pay a fee to access hotel gym in other tower.

Very close to Mall rooms are on small size but good value

Not a cozy place. Isn't comfortable at all. Location is good, staffs are cordial, but amenities are very poor, very much ordinary to call it even a 3 star hotel.

Haven t been yet but I booked a no-refund stay in April & I ve had to cancel due to the no travel government recommendations & they ve given me a full refund. Thank you very much, will definitely rebook when we can travel again.

Decent rooms. The location of the hotel is great. Right in the middle of CBD.

Nice central facility, quite close to Chinatown, small but fully furnished rooms

Great location walking distance to everything .great value small bathroom but room a good size for 2 people. Hotel has a new lobby area

Excellent location with easy walkable access everywhere. Wi-Fi should be free facility

From the front desk to the bar to the breakfast, the staff here made the place alive and friendly, but the hotel rooms were small and old, but very clean. The bathroom is small and the outdated bedroom is fit and clean. The breakfast was very good. In general, it will be better to be more modern.

Very friendly and helpful staff. Clean, comfortable rooms. Excellent location.

It was a pleasant experience. Location is in the middle of city with many places to visit at a nearby distance. Nice rooms. Cleanliness is very good. Food quality is nice.

Room was pleasant and clean and we always stay with you as it is a good hotel, bar and pokies and very convenient position.

The hotel is in a perfect position for everything that we wanted to do in Melbourne. The staff are friendly and the breakfast was perfect.

Stayed here a number of times and always get excellent service. Well located too.

Great location. Cenral to everything but still quiet rooms

The hotel had a small room which was pretty clean except the cords for the hairdryer in the bathroom. It is currently undergoing some renovations which make it hard to find the entrance. The breakfast buffet is standard fare but the food is average. Overall it was ok for the price.

Late check in is a positive, slightly dingy hotel overall with occasionally poor service. Would not return again to stay.

Quiet dissapointed, work booked me this hotel for a week and I will be recommending they don't use it in the future. Rooms were dated, limited natural light in the room, walls were thin and I could hear everything and everyone in the corridor. In addition on my 4th night the entire 8th floof smelt so strongly of chemicals I called down to reception worried and they told me they were redoing the floors on the 1st floor. I was on the 8th and it smelt like I was in the middle of it. With no windows to open it was not enjoyable at all. Wouldn't recommend, there are other hotels in the same price range that are far nicer.

Terrible bed. Like laying on concrete. Didn't even stay 3 hours before I booked another hotel.

Good - Staff were courteous, Central location
Bad - Bed, Cleanliness, Food offerings

Very enjoyable stay. Staff very helpful Great location.

The stay was without an issue with Front Desk always happy to assist and all hotel details clearly explained on check in. The concierge staff were very helpful too.

The fact that it was so easy made my stay in Melbourne an enjoyable one.

Bathrooms small, had a smell. Rooms are bit dated. Location and service were great though.

Great inner CBD location, friendly and helpful staff, reasonable price for Melbourne. Rooms felt a bit tired, but it was ok for a short 2 day stay.

Small, tidy place to stay. Polite staff and very good housekeeping. An oven would've been better.

Conveniently located hotel. Just ok facilities but compensated by more than reasonable rate.

Cheap and really convenient location but the room sizes are really small. I guess you get that for the price you pay

Friendly staff with good banter. The room was big and well kept but the pillows weren't great. Convenient location

Very Nice rooms. Clean ,close to stores, and a restaurant on floor one(which is very delicious, and affordable).

quick to be served friendly nice meal you up graded my room ******* thank you

It was a great experience. We where lucky enough to get a free buffet breakfast and wine on arrival. Which was lovely.

The location was amazing! Right in the heart of Melbourne and right near the tram! It made it very convenient to get around!

My stay was pleasant, with staff courteous and helpful

room didn't look anything like the photos (clearly the promotional photos are years old)
bed was uncomfortable
staff weren't that friendly or helpful (apart from the check-in guy who was helpful)
rooms and hotel had poor natural lighting
carpet in room was stained
carpet through hotel seemed dusty
no body wash, just soap
noise from other guest flowed straight into my room at all hours

We had a smaller room which was fine as we got a good rate but sadly our room was literally covered in dust.
I did ask if the room could be cleaned more thoroughly but this never happened - I cleaned it myself and got a spray for the air vents and bed area as I have a horrible dust mite allergy.
We spent as little time as possible in the room.

Don't stay there. We had no hot water in the morning to have a shower, or even a wash! Also, don't fall for the $10 credit if you don't need the room serviced. It said you could use it in food or beverages. We didn't require breakfast so thought we would use it towards drinks in the bar, except there isn't one.

Comfortable, clean and neat, small rooms but more than sufficient to rest your head. Excellent location close to shops, transport, food and sights. Easy to walk everywhere! Roadwork did mean a bit difficult to get to for our uber but not impossible.

It's good for location. Room is small but comfy bed. great buffet breakfast

Comfortable bed and decent shower but overall room was tired and really needed refurbishing

I stayed there for a week. the hotel itself was nice and clean. Works were happening to some of the rooms in the building and even tho they say work didn't start until 9am everyday we constantly heard workers going at it at 6am.......rooms were small but clean. aircon/heating units were alittle loud but they blocked some of the workers noise!!

I didnt like the fact they refused room service to out part of the hotel!! made life alittle hard(About to have a baby and not willing to go out at 2am for food/drinks made us have to bring our own food to hotel)

the staff were nice, helped move bags and things. I wish the hotel resturant did take away tho seeing as theres no room service.

oh and one thing i am quite angry at is day before i rang hotel to ask a question and the woman said parking was next to hotel!! HAHAHAHA NO! it was on russel street!! do you how hard it is to carry suitcases and bags from there to hotel!?!?!?!?? it was insane!