A.J.F.P. Cluj Reviews

If I could give a half star rating ....

80% of the employees of this institution are in vain and deserve to be fired.

The published phone does not work. It's just a fax line.

A lack of interest typical of officials ... too bad ...

Schedule for Monday-Friday on the site until 14.
In reality for Friday only until 12. Thank you!
I pay for another transport because it's just my interest to leave money to the state.
Don't feel it!

A feeling without resemblance! When you want to get some information, the doors in your nose are closed and no one answers the phone !!! Are they not ashamed of such behavior ?!

Not even a star is worth it !!! Nobody answers and whistles in the ear after which the call closes !!! Which we can't move how could we do? Clean insensibility !!!

Crowded, dirty, with long waiting times. It isn't a modern place suited to serve the tax payers

I waited 3 minutes!
I was treated very kindly but unfortunately, probably due to the lack of connection between the data of public institutions, I did not solve the problem!

Bureaucracy and unreliable and irresponsible stuff. Expect to wait long time for somebody to take care of you.

There is no unified schedule for all offices. Office Room 4 has a 8:30 - 16 Mon-Thur. and 8:30 - 13:30 Fri. Staff from information desk are extremly friendly and helpful.

I awarded 2 stars because, after all, the lady from the counter was nice and stayed an extra 2 minutes to take my request.
But:
There is no poster (information is posted silly throughout the room);
Not all designated counters work (as usual in Romania, out of 9 designated counters for filing and issuing documents, only 2 are functional);
It is not specified anywhere on the ANAF website that the program with the public (in Cluj) which is from 08.30-16.30 (L, Ma, J, V) and 08-30-18.30 (Mi) is divided into: retrieval of documents from 08.30-14.00 and issuing of documents: 08.30- program sender (I suppose, I'm not sure)
There is no one to explain to you how to choose the order ticket,
which shows the wrong counter number (if you take the wrong tickets, you have to do it yourself to give them to someone waiting, you cannot cancel them. So the counter staff can wait for an order number that does not exist words: D)
and so forth

Don't even answer the phone!
(after that robot answers and you get to the desired section)
You are pathetic!

For the car VAT certificate was fast, with serial number, queued for 5 minutes and resolved.

Program with the public for Fridays 8.30-16.30
I go to submit the questionnaire for establishing the tax residence at 13. After I was passed from one office to another I came to the 2nd floor to find out that the lady in charge of taking the questionnaire has a program until 12.30 (and it was actually to another office).
Why not put your clear program on the site? For whom is the program displayed on the site valid? Security personnel?

I'm still pissing for 5 days I'm still trying to call the phone numbers and all the busy ... I call at the ANAF Call Center (Bucharest) and from there I send the call to my headquarters because they do not have the database. So stupid! When it comes to paying taxes, two of them send a letter, but when it comes to help, nobody helps you.

I'm under any criticism, it's useless to implement an online system, if I don't keep up to date.

They were very correct and helped me solve my problem even though the registration desk was already closed! It is possible with us, we are going in the right direction!

So many phone numbers provided, but USELESS !! They are not valid for those who call, no one answers from 8-16. You are in vain

Some ladies tired of work, irascible, arrogant and unwilling to help.

Up: after another visit I took on the other round of work by some kind ladies, which does not increase the review from 1 star to 3

Even the program does not respect it! It's a shame that no rating can be given.

Long waiting times, only two counters open (out of 20+). Personal super ok.

Stone age, no computers, only paper institution. Whatever you need from them at least 5 documents are requiered, originals, translations (authorized and stamped), copies (on paper, but signed for conformity 'cuz they do not trust copying machines).
they don't even have a 12$ scaner or a copy machine.
Unbelievable stupidity.

This is an organized system of taxpayer extermination!
The incompetence, the bad will, the mockery are the words that define this institution.
And we are destroying our health because of your stupidity and incompetence!

if the cerberus at the gate knew the structure of the institution, he would not send me to counter 15 on the right, instead of the one with no. 4, on the left!
otherwise, like wheels!

Things are going well here! I hope I don't need this place anymore! Too bad they occupied this beautiful building!

Check the apartment company AVANGART SRL, calea floresti nr 3, cluj.

Disaster, no one answers the phone, you can't contact absolutely anyone, we should stop paying for the garbage from our money.

"In this fiscal unit we will provide our services within one hour of the receipt of the receipt" - False.
I'm 30min over an hour since I'm waiting here ... and that hour should be a maximum accepted range, not a norm.
You say I expect to receive something for free, not because I have come to pay taxes.
Still, I met a very good lady who helped me ...

He sits in line for a long time. Total disorganization. And after it's finally your turn, you come across a totally unprepared person who doesn't understand what's going on and sends you to another counter, where of course the cycle repeats itself.

And one more thing ... You don't pay anything online. Although you would think it is more convenient and faster, the employees there are from the Middle Ages and they only know with pen and paper and everything is endless. If I paid directly to the treasury, it would be solved one day. If I paid online it takes a week.

I called for assistance at the call center numbers, displayed on the ANAF website, both locally and nationally, 0264 599.626 or 031.403.91.60, during business hours, but no one answered.
After several searches on google, I found a number from the lawyer where a kind lady answered me, who provided me with some numbers, where someone even answered.
I've listed them below, in case you need them.
0264/705584, 705587, 705556. I hope it helps.

It was ok ... I stood in line for 10 minutes. Overall it was very good.

Some civil servants should be more patient with the salary they receive.

Particularly attentive and efficient! Thank you all, from the bottom of my heart!

Irritated officials when they have to give explanations

I do not answer the phone, the site does not work. Terrible - public service -

Romania, the country with officials entering on strings, files, beautiful eyes, etc. If I could, I'd say "-", it's too much a star. They take you from one counter to another, offering totally opposite / different information, they have no idea what they are doing there. There are 3 babes in an office who are always idle. If you ask something, I'll jump on you and humiliate you. Pay with our money. We will never reach the level of Western countries, as long as the officials are idle, have no idea what they are doing in the positions they hold, make fun of them, leave early and go to work late, go to work, not on competition ... that's the case at any state institution in this country. I will soon leave Romania with my family ...

Employees bored with life. Answers received in 2 hairs just to get rid of you.

Nobody answers the phone number, I called several times on different days and hours, as if it were a fax number.

That is, "the Bucharest system doesn't work" as much as magic. In fact, I waste time, not working and going home. I've been waiting for 2 hours, and no one knows how to give an answer. I took out a ticket at 11:39 and for half an hour their system doesn't work. That's what the ladies here say, who are very arrogant. That's why the country is so bad, that we only have people like that: full of them and arrogant as the train goes. In vain he "apologizes" without a solid foundation in front of so many people waiting here. At the top, the system works sistemul

Terrible,

The employees at the counter treat you with indifference and superiority.
I'm giving you the wrong information.

You can call the years. No one answers. Halal organization

FUCK! There is no other more appropriate word, maybe just synonyms with it. Put seizures on accounts even if I paid everything I had to pay on time. Don't have access to payments made by bank transfer ?! Can't you check before you send that damn envelope for enforcement ?! WE ARE IN 2018, but this institution has remained at the same level as 20 years ago. How the hell not to leave this country, led by some illiterate and incompetent people, such people, such institutions !!!!! JAAALE and SHAME!

An institution where you have to go at least 3 times to solve a problem (in case you are lucky enough to solve it the 3rd time you go). The ladies from room 8 are the latest, they behave like in the slum and they don't help you at all and the document issuance program depends on the fun they have that day.

Very many people, many employees without patience, which is no wonder ...

these answer the phone like the Transylvanians, after you close ..... I think

Some insensitive people in the service of the state. I tried all the phone numbers all day and couldn't talk. "

I was helped with the establishment of the first company srl, in a very polite and professional way. Thank you very much

I went to pick up a tax record for the first time.
The ones from the initial counter received me pretty quickly by order number. There I learned that this is not the place to pick up the file, and they kindly told me where to go. In the room, the lady handed me the request with common sense, and after 20 minutes I raised the record without problems. The staff was kind enough to help me and guide me properly to solve my job quickly.

That is, "the Bucharest system doesn't work" as much as magic. In fact, I waste time, not working and going home. I've been waiting for 2 hours, and no one knows how to give an answer. I took out a ticket at 11:39 and for half an hour their system doesn't work. That's what the ladies here say, who are very arrogant. That's why the country is so bad, that we only have people like that: full of them and arrogant as the train goes. In vain he "apologizes" without a solid foundation in front of so many people waiting here. At the top, the system works sistemul

The working hours with the public on Wednesday until 6.30 pm are not respected. The reason for the lack of staff left faster. It's awful to need a certificate. Because it takes some time to get it because of their convenience

Total blockade, employed all kinds of peasants that are considered important. Disappointing.

The worst place in Cluj-Napoca. Full of unfulfilled women, from all points of view, who consider themselves the navel of the earth. I do not recommend :(

The system never works when you need information and this is sent to you with great serenity, no one answers the phone, an eternity is expected for requests, but the penalties come without any delay. In other words ... a great mockery and disrespect for people.

Inoperative site, notices are not taken into account, autocracy and absolute superiority.

Why do all state institutions have a rating of less than 2 stars? Because we pay like nonsense, and you make fun of Romanians! Halal organ in the service of the people! Thieves for 28 years, thieves still!

Hello, I really do not want to come to Romania anymore or to pass on to Anaf to pay my debts that you can not. The bureaucracy is big and the laws are constantly changing. When you are right and you want to stay right in Romania let Anafu like they like not answering 5 phone numbers.

Employees bored with life. Answers received in 2 hairs just to get rid of you.

Some documents can be issued on the same day and others not, although there were not many people

They have the phone in vain .... Nobody answers and I called over 20 times.

Incredible. I have been calling for 15 minutes and no one is answering the only number displayed on the site. Ordinary people, you are civil servants. Pay from the state budget. Who can take action against these ticks that have the lowest tax collection rate in the civilized world? I want to report an act that would bring money to the budget if measures were taken. I hope he kicks you all out.

The staff was not very welcoming and the approach to the situation was not favorable, the line being stretched over 20 meters and people were cold and waiting to enter the institution.

The program is not the same as the one on the website, for example the release of the tax record from 8:30 moved to 14: 00-16: 00

although the website says that the program is until 16:30, the application desk is open from 8:30 to 14:00.
That means a waste of time !!!

When I asked for explanations, I was told that it was a mistake made by those who wrote the program (from Bucharest). What does the two cities have to do with the work schedule ???? It is your duty, those from ANAF Cluj to mention this! There are people who travel for hours to reach you!

It is annoying to waste hours on the road because no one specifies the different operating hours for submitting applications and honestly, it is full of logic and common sense for citizens !!!!

I sat for 10 minutes in front of a counter, I think 20, without asking me what I want, why am I there?
The employee was sitting with her back to the audience and looking at the computer, just looking, because there was no open program.
I bothered her in the end, but without success, a colleague called.
I had many unpleasant experiences at this institution.
Unfortunately they are not competent!

Obsolete and non-functional system - ANAF website does not work. And the clerks at the counter are useless.

I stayed on the phone for 20 minutes to answer an employee and to my satisfaction I listened to your inconvenient music, it is not fair how you treat people because of the new you will take your leaves if you do not feel able to help people stay the hell home.

No one can answer no to the phone number. What's up there that one?

an exercise for those in charge of the institution ... to be contributors for a day ... to sit in the hall and executives and employees of the treasury to scrub them ... the goalkeeper to drive them away ... while the rooms are closed. .. until 8.30 ... only so much ... maybe they will come with this occasion ... an idea ... of a better organization ... with minimal effort ..

Like finance. 3 different counters with 3 different opinions about what the law says. Confused officials and even more confused taxpayers. I would not recommend if it were optional.

The card !!! Staff from medium taxpayers deserve all the appreciation for the promptness that solves our problems.