I sat for 10 minutes in front of a counter, I thin...

I sat for 10 minutes in front of a counter, I think 20, without asking me what I want, why am I there?
The employee was sitting with her back to the audience and looking at the computer, just looking, because there was no open program.
I bothered her in the end, but without success, a colleague called.
I had many unpleasant experiences at this institution.
Unfortunately they are not competent!