He sits in line for a long time. Total disorganiza...

He sits in line for a long time. Total disorganization. And after it's finally your turn, you come across a totally unprepared person who doesn't understand what's going on and sends you to another counter, where of course the cycle repeats itself.

And one more thing ... You don't pay anything online. Although you would think it is more convenient and faster, the employees there are from the Middle Ages and they only know with pen and paper and everything is endless. If I paid directly to the treasury, it would be solved one day. If I paid online it takes a week.