401 Kennedy Chrysler Reviews

Service personnel are always knowledgeable and pleasant. Shuttle driver, David, makes the drive a pleasure.

Didn't feel like I could believe or trust anyone.

I emailed Kenneth(Ken) on a Saturday regarding a Grand Cherokee and a Charger I saw on Auto Trader and he responded right away with the answers I needed. A week later I came to Serpa Chrysler and Ken remembered my email and we looked at both the Jeep and Charger. I chose the Charger and we did the paperwork up. Mitch the finance manager answered my numerous questions processed, filled out the paperwork with efficiency and lots of humour. Great experience all around.
Thanks
Michael

Brought my truck in for some body work and service items . Quick turn around time , good communication throughout, body repairs look great. Very happy with the service items aswell, everything was well explained and documented.
Seamless experience overall , special thanks to George in the body shop and Jim,ash,and Donny in service.

Serpa Chrysler,Dodge Jeep, Ram provided me with a great buying experience! I was looking for a specific vehicle and I was having trouble with finding what I was looking for as well as getting financing that would work for me. Serpa came through for me when I found the vehicle I wanted and worked very hard to make sure that I got the best financing as well as made sure my buying experience was painless and smooth as possible. They made it a very pleasurable experience and the sales staff was amazing! Thank you Serpa and I will recommend your company to anyone who is looking at buying a vehicle!

Rob Clemens

Never one to trust any car dealership I was surprised and relieved to deal with these folks. Ken Frith who is the General Sales Manager welcomed me, and was available on each visit for questions, and was a pleasure to deal with. The Manager of Business (Mr. Edison Minoza) was the clincher for me. He was very down to earth, took time to explain the things that are "every day" for them, but not for me and many others. I was not rushed, everything went as I had hoped. I had a vehicle to trade and the trade in was fair. The dealership is a bit out of the line of sight on Kennedy just south of Sheppard but once found it was a real treat to deal with them. I bought a 2017 Jeep and although a few days old I enjoy it so far. Hands down Edison was fantastic, and although Ken did not need to take the time, he did so. He stopped to say hello, talk Jeeps, and did this on each return. To top it off, after the deal was completed I was presented with a nice bottle of wine to take home and relax with.

I called a few months ago to inquire about a Chrysler 300. I asked for the price and the price was not much of a concern, but the person on the phone emphasized that the listed price was non negotiable. All I did was inquire on the price and the sales individual insisted. The individual could have said: "Come in and we can discuss the price..." I did not like this experience, so I went to another Chrysler dealership to purchase my new Chrysler 300.

To say that the service/parts departments are bad is an understatement. Seriously unprofessional, perpetually in a foul mood and 'always right'. Customer service is a concept that is lost on these guys.

I also personally know of an instance where they told someone their vehicle wasn't under warranty so they didn't have to do the work. As it turns out, the vehicle WAS under warranty and was repaired at another local dealership that isn't far away.

Fantastic service!! Caleb was very knowledgable, helpful and answered all of our questions! Kenny and Mitch were professional and all transactions went smoothly. We love our vehicle!! Thank you!

Recently bought a vehicle from Serpa Chrysler and the service provided by Adam, Mitch, and Clinton was excellent. Great staff that were extremely courteous and easy to deal with and I would highly recommend this dealership to anyone looking to purchase a Chrysler vehicle.

Went to Serpa to get an oil change and alignment done on my 2018 dodge caravan! Adrian and his team took great care of us and we re amazing! I am defiantly going there for every oil change and I recommend serpa to anyone!!! Thanks again!!

Excellent customer care and service, Friendly environment and professional sales. I feel so comfortable to deal with again and strongly recommend you to go and see the difference. Thank you again Sadra, Mitch and Fedele.

Great fast turnaround time! Body shop is amazing to work with thank you so much !!

Serpa service are top notch. They go beyond my expectations. Very professional and courteous.
I have chosen Serpa over my original dealer which has THE WORST SERVICE Department.
Good bye Pickering Chrysler.

Thank your Serpa.
Don

Great service wonderful staff!! Me and my sister purchased two vehicle's. Defenetly we will come back.

The team at Serpa Chrysler are exceptional! They value your business and treat you like family! Stefano bent over backwards for us to get our dream Jeep Cherokee! Definitely recommend Serpa Chrysler to everyone I know! Thank you so much!

Got an amazing deal on a 2015 wrangler here with a trade in. Kenny and Mitch are extremely accommodating and willing to work with you. Trustworthy and reliable as they made sure all of my concerns were dealt with and everything was perfect before I drove it off. They understand a car is a big expense and care about making you feel comfortable with your purchase.

Good customer service. Building is generally clean and the staff was warm and welcoming. I waited for just over 1hr to have my Jeep Grand Cherokee Serviced while coffee and free WiFi was also available for my consumption and use.

Very professional, easy going , not pushy, best deal and overall the best experience. We were dealing with Kenny and Mitch, both were straight forward, knowledgeable and delivered what was promised. Definitely would recommend

After purchase of the Jeep I received a refund of the deposit in a mere 3 days within HST as promised. Very efficient for
Kenny Rodrigues

Very very bad experience for me , don t give deposits otherwise you have to wait 2-3 week for the refund like me
Still waiting.......

The experience I had today picking up my new truck from Serpa Chrysler was mind blowing. From the moment I walked in I was approached with an informative staff to promptly answer all of my questions and their hospitality easily making me feel at home.

I easily give Serpa Chrysler 5 stars for an all around premium experience purchasing a vehicle.

C.P

Horrible service from scarborotown chrysler brought me to Serpa and have been treated night and day Compared to them the first call they gave more respect and attention then the 6 times I ve brought my vehicle to scarborotown

I had a great experience. The staff was amazing. They were informative, helpful, patient, and accommodating. They were very professional even after I call them 7 times after signing the bill of sale with changes and negotiation of further discounts. They still worked with and accommodating my request. At no point did they ever make me feel uncomfortable. I was very pleased with my purchase and most importantly my experience. Thank you Serpa Chrysler. I know you are new owners and have to rebuild the dealership reputation but I must say you are doing a great job. All the best.

The parts department is the best people and so helpful specially jack I love you boys

It was very good experience, very professional service and customer service is very professional, I will definitely come back here again, thanks for everything
Nahid

Prompt service. Appreciative of the ride home and back for car pick up

i had worst experience with their service ever ,they don't care about customer once you bought the car. stay away form this dealership

I would like to give a huge shoutout and thank you to Mitch. I just recently purchased my 2020 Jeep Wrangler with him. He went above and beyond with the service he provided and always had my best interests at heart during the entire process. He was patient, super knowledgeable, and had a sense of humour that made me feel so comfortable. He was also always available to answer any questions or concerns I had via phone call or text. Thank you, Mitch and Serpa Chrysler for helping me get my dream car!

Brought my Jeep to Serpa today. Everything went smoothly. Courteous, no pressure, professional services from AJ and Dave. Complimentary car wash was appreciated. Will come back next time.

*I was mislead again by this dealership and I'm being left out in the rain. My warranty apparently expired 9 days ago because I was never made aware that the time they used the jeep as a demo counts towards the 3yrs 60k. The owner hasn't returned my calls. Avoid these guys. **they replied on here trying to save face but after several calls I never heard back from anyone. Avoid Serpa!

I purchased a 2017 Jeep Grand Cherokee on Sept 6, 2017. I have to say that the salesman and the sales manager were very pushy. It started with the sale-man insisting I give him my credit card to show I'm serious, and then he kept saying sign here pointing to the line on the contract. The manager (Mitch) even told him stop. They also required $1000 deposit because it's their way to ensure you don't walk. I haven't had to make a deposit on a car purchased with my last 5 car purchases. I ended up going above my bi-weekly payment budget and I wish I stuck to my guns. The dealership had an airmile reward offer for my purchase and they have not yet given me any airmiles. NOV 21 2017. Management (Mitch) said they would look into this but I have not received a single call. All talk no action and the blame game begins with management saying they can't control airmiles and he didn't realise he was supposed to call me back even thought he said he would.

This was his last email to me
"Unfortunately I have no control over the distribution process at Air Miles, I honestly didn't think there was any more to discuss after the request to provide was submitted.
As for John, I cannot speak to what he had committed to.
I am sorry you feel this way, I can only control our process."

Im not entirely sure what that means but I'll tell you that's not taking ownership of a situation that you said you would look into to. It's poor customs service and excuses. I'm don't with Serpa was my reply.

Delivery was not on time and the vehicle was given to me with the interior not fully cleaned (it was a demo). The interior had pop in the cup holders as well as the rear seats. Something was also spilled in the trunk/cargo area. It took me an hour to clean it. I gave them my trade super clean, they could have at least done the same.

Upon taking the vehicle home I noticed a few marks (looked like over-spray) they claimed was tree sap. I'm not dumb. It was not tree sap. The shop did take care of this and the paint shop manager was very nice about this. The paint shop department was great to deal with and they did a good job buffing out the marks. I wish they would learn how to wash a vehicle before handing it over to customers.A mark is still visible but I won't be returning to this place because of other departments.

My change oil light also came on in the second week. Not sure how this was missed. The shop did change the oil and I left the shop only to see the change oil light come back on. I was told to reset it myself. I do believe they changed the oil so this was a minor error. I will give them the benefit of the doubt but I won't be returning for service.

I had another issue, I was supposed to get 1 year free Sirius XM radio. I did not get 2 weeks free Sirius XM radio. Apparently, they had it activated on the vehicle Nov 2016 so I lose out. I specifically asked if I had a year free both the manager and my salesman said yes maybe a few weeks less. I took it to the top guy and he said I'll see what I can do but no promises. ***Update, I am happy to say that the owner got involved and corrected this. I will be receiving my 1 year Sirius XM subscription for the year as promised or at least that's what I've been told.

The shop guys were very nice but almost everything I had asked them to look at was "no fault found".

I would not recommend this dealership. Beware of false promises and don't trust them when it comes to their word. Get everything on paper if you decide to proceed.

The infotainment is missing Android and iPhone app connectivity. It's only available in the US. Chrysler told me this will not be updated so I'm stuck with it.

I was part of the air miles promotion where you receive 1000 air miles when purchasing a car. Never received the points despite multiple follow ups. Its been 6 months and still not resolved. I feel like after the car sale is completed you are no longer important to them. Would not shop or service there in the future.

The service desk, technician and shuttle bus driver were very courtious. I miss the complimentary service of a quick interior clean
When they did that it made me feel special.

Updated : 5/2 I want to let everyone know that after my not so great experience Serpa has really redeemed themselves. They called me in and fixed what ever issues I had and made sure I was satisfied. That is the customer service I am used to with them! Great Job team! I really appreciate the effort you made, we will continue to bring our cars here and recommend you to our friends and family! Jim the Manager has been very understanding and empathetic we appreciate all your help. Communication is key and you have stepped up your game!

First Post (Not so good): My husband and I have been going to this location with both our cars for over 10 years and I have purchased 2 vehicles so our loyalty was true. I have to say my experience these past 2 days has been the absolute worst ever. The new customer service team is absolutely horrible and worse at communication. I booked an appointment and got there requesting a specific mechanic which they told me would be the best at it. Only to get a call 2 hours later that he couldnt work on my car that day. Re booked for another day and was asked to bring my car in first thing and at 1230 they said it wouldnt be done till 6pm. A three hour job with a booked appointment???? Didn't even call to let me know. previous customer service Lucy would always call to give update and would call to advise on price. They told me one price one day and when I went to pay it was much higher. They also put on their invoice that they do a complementary car wash and vaccum...all lies my car is still dirty inside. I am SO DIAPPOINTED with them. The 2 new guys at the front desk are horrible. No customer service skills at all. If they knew what was good for them they would bring Lucy back. Needless to say I am now taking my business elsewhere. Don't go there they are horrible to loyal customers. I will take my loyalty elsewhere....good riddens they don't even get 1 star.

I would have never expected this from a car dealership. This has by far been the greatest experience in purchasing a new vehicle. Sam was the sales associate and Kenny the sales manager. I went in an was upfront about my expectations and timeline to purchase. I went back four times before signing the deal. Not once once did they look bothered (unlike the 3 other local competing dealers which I won't name) I went in once with my kids that were running all over the place and I was more freaked out then the staff about them breaking something. Sam was not bothered by it, he even entertained the kids from car to car. Amazing! The second time the kids...3 of them, all under the age of 10. He notices they are dehydrated and without a second thought, runs to get them water. Sam and Kenny made me and my family feel comfortable. Not once did they try to push a sale on me. Pricing was also great but more importantly they cared for my family's needs and got me exactly what I needed without haggling or pushing. They treated us with respect and made us feel Genuinely valued!
Way to go Sam and Group Serpa for running such a great client experience! Impressive!

Very good service ! Thanks a lot for repair our car without an appointements!

Quality of job done well, time of waiting for the service, reasonable. Great job Serpa from now on all my car maintenance needs I ll done it here at Serpa thanks.

Took my truck into Serpa's Collision Centre to have some body damage repaired. I found George to be very professional and upfront about what repairs were needed and the cost of having the work done. Everything was thoroughly explained and any questions or concerns I had were clearly answered. They did an excellent job on the repair and the truck looked like new when I got it back. I would highly recommend Serpa Collision Centre to anyone. Thank you George and staff.
I've been happy with my experience's with the service department as well.

First time at this location. They were all very helpful. They explained what was wrong with my car and how to prevent the issue from happening again. They were great and I am more clear on what my warranty covers.I trust them and will be using them for all my car maintenace needs going forward.

As a person who s buying his first car, I was really being extra Carley, openly taking suggestions and reading the best reviews from dealerships and visiting different places every week. What made go with Serpa were the staff and the management. Not only were they excellent in helping me get the right car, they also went above and beyond to ensure I wasn t taking rash decisions in picking the car. Alexandria is the manager of the dealership and she became my sales rep just to ensure I feel comfortable with the decisions I make. While there were great dealerships which I visited earlier, I always had a rushed feeling to close the deal sooner from each one of them. Alex made a 360 move and made sure I wasn t rushing my decision, she also gave me honest opinions and answered all my queries honestly. Serpa treated me like their own family, did not have that feeling from any other dealership. When I got my car, it was the best feeling ever because I felt like my own family took care of me on this. This is something not many dealerships provide, which is why I wrote this review. Serpa is always going to be my go-to place for cars they specialize in. And I would suggest every car seeker to please do visit serpa atleast once if you see them selling a vehicle you re looking for. Ten stars for this place!

Worst place ever untrusted mechanic & careless management
I think after you called me you found my file and why I gave this review

Ash and his sales team are the epitome of customer service and care. I would highly recommend this dealership to anyone who is interested in any Chrysler automotive. Mitch, Carm, and Ash really take care of you from the beginning of your search right until you drive off their lot in your new car.

Great service dept I would recommend them to any car owner, Chrysler or not!

Great experience dealing with Kenny and Mitch. I have dealt with different dealerships in the past who were unwelcoming and pushy. At Serpa, it was a whole different experience. Both were friendly and upbeat and made the whole experience fun! Very satisfied with my new vehicle and how hard they worked to negotiate a fair price. Will definitely be returning in the future and recommending these two guys to anybody looking for a vehicle! Thanks again guys

I don t always enjoy the dealer experience for maintenance, however this location was pretty good, Peter seems quite genuine and he kept his promise and was very easy to talk to.

I highly recommend Serpa Chrysler
I would like to give a huge shout out to Kenny in sales and Mitch in finance, very helpful with the purchase of my jeep grand Cherokee trackhawk. they made this a great experience for me.
I'd definitely purchase there again and recommend it .

Shady shady shady location!! Will never go here. Only went once and they broke a pump by putting in wrong fluid but blamed it on me. Took me over a year for Chrysler head office to refund me the $800 that Agincourt Jeep overcharged me for their own mistake. This dealership would not admit that they did wrong. However one of their mechanics is the one that told me that they messed up in private

Dropped my car at 11am for tire pressure sensor replacement. Shuttle driver dropped me off to work and said that he will pick me up too. At 530pm I was told that the car will be ready in 20min. At 6pm service advisor said it will be another hour and told me to take the bus to the dealer because there is no one to pick me from work. Took a taxi to the dealer. Got my car at 7pm. This was my first time at Serpa and my last.

Dealt with John at the Service Dept, great consumer service, very professional.

I would like to thank your service team for helping me with an issue with my car , got me right in and fixed. I was thrilled you took the time to clean , wipe down everything that was touched , thank you for watching out for my health and safety !

Had my brakes done here and there was a problem with them seizing right after. I went back and they had to fix them twice. The second time I had an appointment, they knew I was going to be waiting bcz they don't offer a shuttle service out to where I live but I was made to wait 2.5 hours BEFORE THEY EVEN BROUGHT MY VEHICLE INTO THE SHOP! I asked what was taking so long and was told that they are waiting for the mechanic who worked on it before to finish up a job AND have his lunch. I get it, make the mechanic who did the work fix his mistakes but come on... I don't really care about the internal politics. I asked if they replaced the pads for me and they said no because they are still good. They told me that there was 85% still there (yet they had only been on the jeep for 1 week and should in no way be down that far). The next day I took my jeep in for new tires (at another place and was told that my brakes were in fact at 25% not 85%).

I bought a 2017 ram 1500, i am very satisfied with my experience with SERPA CHRYSLER, i drove 100 kilometers to buy this truck and i was not disappointed , the staff was great to deal with , very friendly specially Marta in finance, thanks to our salesman Ted and manager Frank too

I was looking for a new 2017 Caravan and Serpa had the best online selection of 2017 s that I had found in the GTA. Lots of photos and detailed descriptions. They state that the advertised price includes everything except taxes and that means no surprises when you get down to signing on the bottom line. When I bought my last van a while back at a different dealer, after the price was negotiated they added Destination, Dealer Prep & Advertising costs . Anyway, after contacting the sales rep Graham Ross through email and obtaining more info, I dropped in for a test drive. Graham was familiar with all the Caravan s features and we went through them all. A great van. Nice highway test drive. No high-pressure sales techniques. About 3 weeks later I decided that it was time to buy and contacted Graham again by email with an offer. Went in to sign the deal on Friday the 13th. So much for bad luck. I had been dreading the whole buying experience but it turned out quite pleasant. The salespeople, associates and support staff whom I met were friendly, the premises were spotless and there s a great selection of coffees in the waiting area.
Love that new van and that great deal. Thanks again Graham.

These guys are awesome! Fantastic customer service. I m loving my new 2019 Dodge Ram 1500. Kenny is a pro!

Just purchased a dodge Durango RT. Kenny was great and a big help. Very happy with our purchase and service. Thanks.

I went in to look at a used vehicle and was treated with the same level of attention as someone looking to purchase new. Sam, Kenny and Mitch treat you with a level of respect and care that I'm quite frankly surprised to see these days. They did not pressure me and were very accommodating addressing all of my requirements. I've been to many dealerships in my time and would highly recommend Serpa to anyone looking for either a new or used vehicle. I'm looking forward to bringing my car in for post sales service, since knowing the sales experience was so great I have no doubt the service experience will match. PS tey are also all dog lovers.

First come to Serpa for service. Peter was great, very nice. Explain things to me very clearly.

In and out in a flash. Fast and efficient service and free coffee to boot. Service reps are polite and professional.

My mom went in earlier this month to look for a new car and she was very pleased with how kind and helpful the employees were at this dealership! Sam Kalam was the associate who had spent his time assuring that she found a car that she loved & was fit for her. He was very patient and understanding of what she was looking for and was able to find something that was well within her budget. Overall, she had a really great experience with the helpful and positive employees there and would definitely recommend coming here to other people!

Got to give this place five stars because I just bought my new car here. A 2019 Ford Mustang at a Chrysler dealership! Works for me. I want to thank Ken and Mitch for their kind assistance in acquiring my purchase. I even got to meet Mr Serpa. Nice place you got there, sir.

Nice friendly staff.. book an appointment if you need service very busy..

Always a good experience. Mathew the service rep was wonderful. Bought the Jeep from Serpa it was a great experience, and service is also very good, even in these very difficult times.

I just wanted to thank the team at Serpa dodge for such a wonderful experience. Those two guys Kenny and Mitch are a class act, the whole experience was seamless and no hassels.

Thanks again to everyone at Serpa

I've been an off and on customer for years. I even bought my last car here. I believe that service quality has slipped noticeably with the new management. Right now I'm paying 100+ dollars for a synthetic oil change that was supposed to be done right away. It's now more than an hour later and I'm told that I have to wait another 20 minutes. The waiting room only has seven or eight chairs so we're waiting in the showroom and the fancy coffee machine is broken.

2019 dodge charger is my dream car and I was concerned about my credit and if I would even get approved for the car I wanted but mitch and his team made it possible and got me approved at the best rate they can find. Excellent service and I drove away happy.
Best service I could get!

The service department in this location is excellent but I wish i could say the same about the dealership.

They truly embody the stereotypical 'car salesman' mentality. Granted, I am naive and ultimately it is my responsibility to make sure I get what I signed up for but dishonest businesses dont help. I went to trade in my 2010 caravan for a 2013 avenger and needless to say, promises were not kept and I did not know how to back out of the deal. On day of 'sale', I was promised a 3% interest rate when signing up, and told to not worry about the winter tires as the 17" caravan tires would fit the 18" avenger model (I couldnt see how but hey, DOGE salesman are saying that the two DOGE rims for the two DODGE cars are compatible so why question? Afterall, they are DODGE Reps...Bad call).

On closing day, I see the interest rate is 4.99% and when I said that is not what i signed up for, all i heard was 'well you signed the bill of sale so there is not much choice'. Little did I know or research, I said to myself, i'm stuck with it so might as well (could've backed out of course as the initial term was NOT met). On another note, my 2010 caravan had 'warranty' problems that despite paying for 'gold service' was not recognized at all dealerships (bob bannerman included). Fast forward to 4 months later, take my car in for tire changes and am told that the tread pattern is NOT compatible and cannot be exchanged. Talked to the sales manager who made the initial sale to me and the response? Typical "I never said that....". Talked to the owner and his response "well, thats not our problem but I'll look into it and get back to you" (9 months later, and I'm still waiting for him to get 'back' to me).

They are right though, 3 lessons learned. 1) do your due diligence on items you have concerns for, do not take other people's word as blind truth even if they seem 'official' (especially at this particular dealership) and if you are, get it in writing. 2) If a term of sale is not met, do not get backed into a corner by 'bill of sale' comments - challenge it! 3) Never buy dodge (especially from this dealership, again!).

I recommended dodge to family members who bought their cars as well (so 3 sales of $30K + warranty and oil changes in the last 5 years).
After 5 years of being with Dodge, I wont be going back to them again and will recommend my family does the same. So yes, it has become "their" problem after the fact by not getting my business anymore.

I loved their service department but have not gone back since the problems. Please, do yourself a favour and stay away from this business. I bought my caravan from Scarsview who were very 'honest' and did truly help. If anything and you must go with a dodge, i would recommend taking an extra 10 mins to go to that dealership instead.

George took very good care of our need and our vehicle beautifully repaired! Thanks!

I went to this store for the second time because I had to change cars. I didn't expect to encounter the sales that received us two years ago and recognized me and bluntly. Their cars are not suitable for family travel. They are all high-end cars in their stores. Do n t touch jeep if you ca n t bear to spend it. Calavan is a decoration truck. Lease is more suitable for Japan and South Korea. It also recommends RAV4 to us ...

We've just taken delivery of our 2019 Jeep Cherokee and are delighted to say that EVERYTHING went smoothly and that the vehicle is exactly as promised and more. Kenny, our sales rep was extremely patient, helpful, and impressive in his knowledge of every aspect of the vehicle; New and Used sales managers Mitch and Fedele were professional, forthright, and transparent, as was Business manager Clinton, who carefully went over after-market service/protection options; Wholesale manager Emilio went above and beyond the call by appraising our vehicles in our driveway and picking them up there. The entire Serpa team made buying this vehicle a pleasure. We look forward to a long term relationship with this friendly dealership and highly recommend it to anyone who is in the market for a new vehicle.

The staff was professional and courteous. Paperwork was smooth. Got my Dodge Grand Caravan out in no time. Thanx Guys!

Great team Mitch and Kenny. If you need a Chrysler vehicle or a used car these 2 guys do a great job.

This dealership provides excellent service each and every time. Today I went in, appointment scheduled and told the service desk that I needed to be out at a particular time. I knew likely my request may not be met as they were busy but true to their word I was out before I had asked. The technician took the time to answer my questions and provide reasoning which I find important. Very happy with the service provided by Jim & Ash! Thanks Guys!

Fedele is fantastic at helping us make our most clarified decision on buying the car that suits our needs and capabilities! Fedele probed very good questions that narrowed the confusing options and make our purchase smooth & easy. All the anxieties of buying a car were thrown out of the window as soon as Fedele established rapport with me and my spouse.

Mitch is very friendly! He and his team s nonchalant attitude helped us understand clearly the details of the deal we committed into. He was very accommodating on answering all the concerns that we had. Mitch made sure that our buying decision is clear & free from surprise charges.

Stefano Serpa is one of the few humble and hands-on executives that we ve met. He shared his time to look into our contract before Final-signing . His attention to the business made us feel truly valued clients even though we admitted that we re young & 1st-time buyers only.

I have purchased a few car recently from Serpa and I can t express the friendly helpful and welcoming staff who have made my relationship honestly the best ever.
Matt, Richard, Chris, Tyler are exceptional team.
Look forward to dealing with the boys again soon.

I been there 2 days ago for chrysler 300s and they told me they going to check for one bank for finance but they applied in 4 different banks. And it all affect my credit and now I am unable to apply for a car because they already applied in 4 different banks. I checked my Equi fax report and and all says everything.
Don t go for them as very unprofessional and no customer service.
Never gonna suggest to anyone for cars.
DON T GO