The service department in this location is excelle...

The service department in this location is excellent but I wish i could say the same about the dealership.

They truly embody the stereotypical 'car salesman' mentality. Granted, I am naive and ultimately it is my responsibility to make sure I get what I signed up for but dishonest businesses dont help. I went to trade in my 2010 caravan for a 2013 avenger and needless to say, promises were not kept and I did not know how to back out of the deal. On day of 'sale', I was promised a 3% interest rate when signing up, and told to not worry about the winter tires as the 17" caravan tires would fit the 18" avenger model (I couldnt see how but hey, DOGE salesman are saying that the two DOGE rims for the two DODGE cars are compatible so why question? Afterall, they are DODGE Reps...Bad call).

On closing day, I see the interest rate is 4.99% and when I said that is not what i signed up for, all i heard was 'well you signed the bill of sale so there is not much choice'. Little did I know or research, I said to myself, i'm stuck with it so might as well (could've backed out of course as the initial term was NOT met). On another note, my 2010 caravan had 'warranty' problems that despite paying for 'gold service' was not recognized at all dealerships (bob bannerman included). Fast forward to 4 months later, take my car in for tire changes and am told that the tread pattern is NOT compatible and cannot be exchanged. Talked to the sales manager who made the initial sale to me and the response? Typical "I never said that....". Talked to the owner and his response "well, thats not our problem but I'll look into it and get back to you" (9 months later, and I'm still waiting for him to get 'back' to me).

They are right though, 3 lessons learned. 1) do your due diligence on items you have concerns for, do not take other people's word as blind truth even if they seem 'official' (especially at this particular dealership) and if you are, get it in writing. 2) If a term of sale is not met, do not get backed into a corner by 'bill of sale' comments - challenge it! 3) Never buy dodge (especially from this dealership, again!).

I recommended dodge to family members who bought their cars as well (so 3 sales of $30K + warranty and oil changes in the last 5 years).
After 5 years of being with Dodge, I wont be going back to them again and will recommend my family does the same. So yes, it has become "their" problem after the fact by not getting my business anymore.

I loved their service department but have not gone back since the problems. Please, do yourself a favour and stay away from this business. I bought my caravan from Scarsview who were very 'honest' and did truly help. If anything and you must go with a dodge, i would recommend taking an extra 10 mins to go to that dealership instead.