About a month ago i went in with a Ford Lease on a 2017 Escape. The help I got from the guys at the dealership was second to none. Roni was great and told me he would get something done for me at any means necessary as I told him the situation with my lease and how no one has been able to help me. It finished off with Mitch putting the final touches which saw me leave with a Jeep Cherokee Trailhawk. This is by far the best purchase I made so far in my 32 years of life on this earth and when I propose to my girlfriend one day, it will still be the best purchase in my life. I enjoy driving my Jeep and I know I will never hate it. I just wanna say thanks to Roni, Mitch and the rest of the guys at Serpa Chrysler once again and I will definitely recommend them to anyone. They made my drive from Oakville worth it!
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This is the worst dealership ever. I had a quote from another dealer and they promised to beat the quote if i visited their dealership. I drove 50 km to see them and then when i reached them their representative "Daniel" said sorry we cant beat the price. I have an e-mail thread where i told him exactly what price i was getting at a dealership and he replied saying that he will beat the price. So if you don't want to waste your time, don't go to the dealership. They are liar!!!!!!
Popped in for an oil change today. Was very fast and professional. Advisor Matthew Woodland and technician Alex were very quick and thorough would recommend 10 out of 10.
This has been the easiest car buying experience ever! Caleb Trow is the most professional and friendly sales person you could meet. His leadership team of Kenney and Mitch made sure that everything went smoothly, and as promised. They even went to the effort to introduce the owner of the dealership!
CJR PERFORMANCE would like all our clients to know that Adrian service manager at Serpa Chrysler is a recommended dealership to deal with for new vehicle sales and service. Please don't hesitate to reach out to him or me with any questions.
Walking through the Serpa Chrysler doors was the best decision I ever made. Sam was an amazing sales expert, he was friendly and professional. He walked us through everything with ease from the moment we asked about the car to the time we picked it up.
Really great team at the Service Department. Customers are never bullied into changing parts that are not defective. I find the Techs there very knowledgeable and willing to explain the pros and cons to customers in an easy to understand and efficient manner. Always a pleasure working with Lucy, Dave and Jason.
i dont know about their sales, but their service is non existent ever since they were purchased by Serpa, before it was 401 kennedy chrysler and it was a fantastic dealership on service side. i went in to have a high pitch noise looked at, after about an hour the service advisor told me no noise is heard, i insisted on taking for a spin with the shop foreman or service manager, and the girl LUCY BEVACQUA very reluctantly agreed, at which point the service manager jim did hear the noise. after that, the car went inside for at least another hour, at which point jim came to me and said they'll contact the engineer and call me back, and that he's had a lot of warranty work to deal with and dont have time for mine car. after 1 week i called back and jim said nothing yet and he will call me, it's been almost 2 months and i got fed up and went to woodbine chrysler, and that's when the advisor at woodbine chrysler told me there was a tsb on this issue and they fixed for me right away. so if serpa cant even perform tsb warranty repairs, why should anyone trust them with paying repairs? 401 kennedy chrysler was my choice of dealer when i had any issues that my mechanic cant fix, but now they can kiss my money good bye. thanks for a lousy service.
Excellent service and very knowledgeable staff. The team had our new vehicle ready in no time for us to pick it up. The entire process was made very easy and they accommodated my hectic work schedule.
Stay Away from this dealer, sold 2007 Audi A4 with broken transmission and electrical issue, called them right away after picking car but they are failing to take any responsibility. Can't believe they are such a ripoffs. Extremely unprofessionals
PHENOMENAL SERVICE! Every step of my interaction with Serpa, from the first time I walked through the showroom door until I drove away in my new Durango, was exceptional. Ash Ajmani treated me like I was THE most important customer he has ever dealt with, and I felt valued as a customer. Ash kept me informed of the status of my vehicle throughout and stayed on top of all the details. He was professional, friendly and easy to deal with, and did everything possible to make a large purchase fun and easy. He called me the day after I picked up my Durango to see how I was enjoying it -- great customer service. I highly recommend Serpa for anyone looking to purchase a vehicle!
Today at Serpa Chrysler, I was given a world class customer service experience whilst picking up my Volkswagen at service. The guys really are knowledgable about vehicles not just of the same make but of others as well! Even Harry took me into the garage while my car was on the hoist and I was able to see my vehicle up close in the diagnosis of my issue. Great customer service, great education among the staff. Highly recommend.
First time buying a car from a dealership and it couldn't have been any easier. Kenny was very helpful and answered all my questions even when i emailed late at night. the customer service there is beyond great. thank you for a smooth and easy transition into my new car! HIGHLY recommend this dealership
You have to force them sometimes to get routine things done. They always try to sell to one of their bs packages winter package etc. when all you ask might be a simple oil change or factory scheduled maintenance check
I highly recommend Serpa to everyone! I wish I could give more than just 5 stars. Mitch and David are absolutely amazing. Their service was absolutely outstanding and I m highly satisfied with my car purchase. It was so easy to trust Mitch and David. They did their best to make me happy. Thank you Mitch, David and everyone at Serpa.
Recently purchased a demo truck here. Great personal service! thank you Clinton, David and Fedele for all of your help. Would recommend going to this dealershp for great service.
I m a new Jeep owner and I ve been there a couple times for oil changes and so far the customer service has been great. Turn around time was also acceptable. This is my new shop.
Great experience. Kenny was extremely helpful and patient, making sure I got everything I was looking for in a new car and doing everything he could to get me the best deal possible.
Purchased my first new vehicle (Jeep Wrangler) with Mitch. Great experience - Mitch was very welcoming, patient, efficient and thorough. During the whole process, I had many questions and he was always available to assist via phone and email. Stefano was also kind enough to reach out to further assist and welcome me to his dealership. I was surprised and truly thankful to have received my new car in a quick manner. During the signing process, I was very appreciative of Mitch being thorough of all the documents, disclosures and their terms and conditions.
I had been going to Serpa in the past for my previous car's services. Jason, from the Service Department, had also been a great help. Friendly and informative - I look forward to continuing servicing my new vehicle with Jason and the Serpa team.
Adrian @ service helped out a lot and takes care of his clients and the vechiles, very impressed with his professionalism and knowledge. Definitely recommend this place.
The manager, Kenny was extremely helpful in helping me get the truck I wanted. The reception was friendly. Cherol, the lady that assisted me to see the truck is always there to answer questions. The owner, Stefano was exceptionally honourable by giving me a $500 discount for being in the military. The service staff was also helpful in assisting me with little details I inquired about. Summarizing, I will boast my purchase to my friends and family hoping they'll look into getting a vehicle from Serpa Chrysler.
I wish I could give them -5 ranking. THEY ARE CHEATERS/LIARS & THIEF. NEVER GO THERE. They asked me to pay $1800 + tax for the problem my car was having. I got it repaired from another mechanic for just $70. PATHETIC and worst service. All they need is just money Just for diagnosis they charged me $172.
The salesman tried to sell me a car they didn't have and made me sign documents. They asked me to pay $ 1500 to hold the car. They didn't even have the car to sell. They gave me 2 days to answer the financing approval. After 12 days, they told me they didn't have the car. After that I was offered a car 3 years older for the same price as the new one. I asked for a refund and it took another 10 days to return my money. Horrible experience.
I bought a Cherokee SUV 2017 new car at SerpaChrysier Dodge Jeep Ram on March 17, 2017. But After 3 months, we back to their auto repair shop two times for maintenance. (water is leaking from sunroof entering into)
Finally result is : service advisor and salesman Mr. Jxx told me that, they can not fix it because this is not their fault; Jeep Cherokee make a wrong design; this model should be like this; this model design make this problem(s) . So they can not do anything.
Please, anyone can tell me what should I do now
Today is rainy day (Nov.,4 2017) water is leaking never change.
Dear my friends. If you want to buy Jeep Cherokee . You must remember my case , Their staff No technology skill. No after services, No reliable, No trust and more and more.
My contract number is VAONUA-E1027526
Agreement with Serpa Chrysler Dodge Jeep Ram In Toronto.
Im a frequent costumer especially during car service maintenance to Serpa Chrysler. But today I was dissappointed about the service, here's why: I have an appointment at 10am. I came there exactly at the given time, i was scheduled for service and ask for an oil change. Usually it only take me an hour wait for an oil change, but today they told me to come back after 2hrs. So i agreed and waited. But after 2hrs passed. They called me and told me that i have a nailed wheel on rear left tire thats need to be patch and it cost me $60 for a patched. To make it short why they let me wait for 2hrs then told me about the problem, then i have to wait for another 2hrs for them to finished the patched. For an oil change service and a tire patched it takes them 4hrs. To finished the work. 4hrs waiting was really dissappointing.!! Really dissappointed!
I bought a 2014 Dodge Caravan from Serpa. I am very satisfied with my experience with SERPA CHRYSLER,, the staff ( Merrick) was great to deal with , very friendly and polite and got me the Van I was looking for. No problems at all, and the delivery was as promised and through. All other staff were nice and friendly as well.
I would recommend Serpa for anyone looking for a Chrysler Dodge or Jeep. The Team is very knowledgeable and willing to provide a good interactive experience. They are easy to deal with and are upfront with no pressure sales.
I was able to complete a very good deal on my first visit after having researching the Jeep online and at other dealership visits. They are very willing to help make a deal happen. Mitch the Finance rep was able to discuss the details of my lease in informative manner as well. I was very fortunate to get vehicle that I wanted. After the purchase the sales rep Graham was quite helpful. In finalizing my purchase I was introduced to the Service and Parts Managers. Wish all my previous purchases had been that pleasant.
My husband and I have bought or leased 5 cars over the years from these guys. One of the main reasons we come back is the service. The people are personable and professional. We are always informed of the options available so that we can make the best choice for us. The prices are competitive and loyal customers get breaks. I would not hesitate to recommend them to any one of my family or friends.
I went to ask for information about a grand caravan and the same day closed the deal. Excellent and professional service, 100% recommended. Thanks Kenny and Sam
Serpa Chrysler is the place to purchase a vehicle, I had the most pleasant experience! I live in Etobicoke, I heard about Serpa and how great they are. I needed a pre-owned vehicle and in a certain price range! Kenny Rodrigues kept me informed with vehicles on the lot, after a couple of different styles the right car came along! I purchased a vehicle trusting Kenny, I didn t even go in to see the vehicle, Kenny sent me pictures and specs, I agreed on the car and Kenny took care of everything else! Mitch Cadesky was amazing getting me great financing and would follow up with me daily to complete the paper work!
I have to truly recommend Serpa Chrysler to everyone, friendly, trustworthy, honest and understanding of my needs. They truly went out of their way to make me happy!
Thank you Serpa Chrysler and staff for making my shopping for a vehicle seamless and effortlessly.
Terrible experience, possibly my worst experience ever with a dealership for basic service and a recall.
The service department couldn t identify my vehicle or provide timely or accurate progress updates.
It took the dealer nearly 8 hours to finish a 2.5 hour job. If I didn t press hard, I would have been stranded without a vehicle overnight 50 km from home.
The shuttle service took in excess of 1.25 hours to pick me.
Overall, a terrible experience for me (the customer)!
Owning a Dodge has positively changed my customer service experience. I was greeted in a friendly manner and got all my problems resolved in a timely manner with a rental included. VIP Service all the way. I would recommend this dealership and this service center to anyone who is looking for top class service and exceptional customer service. I am looking forward to get more service done here. Thank You Serpa. Thank You Gunther Wenger for shining as a Senior Advisor in the Service Division.
They were fast in finding out the issues and promptly let me know. The staff are courteous and helpful. I have no problem at all with my car after the repair. By the way, thanks for the free oil change. It saved me money and time.
Have always wanted a Jeep Grand Cherokee, and when the time was right I searched around several dealerships in the area. Stefano @ Serpa Chrysler stood out from the pack on pricing so I continued the conversation with him.
Sometimes when you are getting the best price you'd expect mediocre service, but this couldn't be further from the case. He was incredible at touching base with me every step along the way... I simply couldn't believe how simple the buying experience was.
When I went to pick the car up, I was amazed with how friendly everyone in the dealership was. Stefano gave me a thorough demo of the features of the car, he could not have been more helpful. The team at Serpa went through the paperwork with me at my own pace, and were very helpful with clarifying any (small) questions I had.
I will not hesitate to recommend the team @ Serpa to friends & family going forward, and can see myself as a customer of theirs for many years to come!
I shopped a lot of dealerships for a new or used car. These guys (Kenney and Ash) had a great attitude and service. Straight to the point. Even followed up a week after I got the car to find out if I had any questions or concerns.
What a disaster! We have nothing but issues since purchasing the vehicle at the end of April. Waa still receiving calls from our old finance company as recently as this week. So many lies and misrepresentations. Always passing the blame to their colleagues. Save yourself the trouble and deal with ANY other company than these guys.
I just bought my Dodge Ram from Adam and Mitch. I couldn t be happier. The quality of service was top notch. They were more than accommodating with my needs and wants with the vehicle I was looking to purchase. I had called around to other dealerships - Ford Yonge/Steeles said they would call me back and said we guarantee we can match that price or lower ...but they never did call me back. I then showed up at the dealership where they tried to sell me a truck with less features and an older model at a higher price than what Mitch and Adam had offered me.
Mitch and Adam were very professional and patient throughout the entire process. Not only were they fair with their offer and discussion but they also did not make me feel pressured to buy. They will give you honest and professional quality service.
I would give this dealership 10 stars if I could. It's the best dealership we've ever dealt with! Our sales expert, Sam Khalam, was excellent at what he does. Very professional, friendly, and patient with his customers. We very much enjoyed his sense of humor and interaction with us. He provided topnotch customer service. Mitch did everything in his power to get us the truck that we wanted and he delivered. We are most grateful, Mitch. I would recommend this dealership to all my family and friends.
WARNING : Be aware about your oil change . i had an oil change and before taking to dealer 401 kennedy chrysler for oil change i put a mark on my oil filter. so after change oil took the car from there parking space . so i check again the oil filter, OMG same filter . The mark i put on it still there. in short, they did'nt change the oil filter. most likely even the oil. Be aware...
Amazing experience. Thank you Ken and Mitch, for all your help!! We love our new Cherokee Trailhawk. Looking forward to future business with you...you have customer for life.
I would not recommend this place. Check out there advertising. No price because they would be held to it by law. They only advertise discounts. 15k off..but it means nothing if you don't know the starting price. Very shady company.
Greatest service I ve ever received from a car dealership. Sam Kalam and Mitch Cadesky made us feel right at home. They were able to help us find an amazing car that met all the needs for our family at a great price. Definitely will recommend to friends and family. Once again, Thank your for you all your help.
Every time I try to book an appointment they don t have time. My last experience was my battery died and they couldn t help me. So I bought the battery myself and installed it myself. In the end it wasn t so bad because what would ve taken prob 1hr at the dealership and costed $$$$ I learned to do myself and saved me the $$$$.
Kenny was my primary contact during my purchasing experience at Serpa Chrysler. He was a very friendly and easy going guy and I believe he gave us a very good deal for the car that I bought. Definitely will keep him and Serpa Chrysler in mind next time I am in the market for another vehicle.
Adam the salesperson was very nice however his Manager had a very rude attitude ! not that only he also gave us an extremely low trade-in price. save the trip! they haven't shoveled the entrance so the entrance was very slippery
I bought a new car from your dealership. You advertised and sold the navigation package with live traffic GPS. It does not have live traffic. I have been waiting for almost three months for resolution and compensation. The delay has been less than satisfactory. And still no resolution. Not a happy customer!
Follow-up five months later....after asking me to wait 72 hrs for resolution it is now five months later. I was informed that head office would not compensate for the GPS with NO live traffic, even though that's what i paid for. Furthermore, they advised thst all advertising material as subject to change at any time. So if you are promised an option in writing and you buy, oh well, that is subject to change. I was also told verbally that my car came with 5 year warranty only to be told later that a mistake was made and it's not. If you buy an option that somehow does not end up in your car, i would expect no recourse.
I got excellent service from Kenny and mitch , i was a bit scheptical switching from a fx4 f150 to a brand new ram big horn off road. But so far the service and ride quality from the ram has exceeded my expectations, the whole interaction with the dealership was very responsive and stress free. I would definitely recommend there dealership if your looking for a ram 1500 as well as great customer service .
Brought my 2018 jeep in to the Serpa collision centre after it was hit while parked on Christmas Day. At first, before visiting the centre I was not very confident about my choice but, once I walked into the centre and met George all my worries were put at ease. George was extremely professional, courteous, and polite. He was able to put together an estimate quickly and accurately. The turn around time to have the work done was also quick and well done. When my vehicle was returned to me it looked just as it did when I first purchased it. I recommend you bring your vehicles to Serpa for service because if everyone there has such great customer service as George does, you will be well taken care of. Thank you George for all your help.
Realy great service! I arrived in the morning without an appointement because my car was broken and at 1hpm my car was ready! I m not from Toronto and they helped me to find something to do during they repared my car! I recommended this garage!
They have had my car for 1.5 weeks. We have been more than reasonable. They have continued to say they do not know what is wrong with our car, but already told my husband that they would be charging a diagnostic fee. For diagnosing what? We asked them several times to be honest and let us know if they were unable to fix the Jeep and we would take it elsewhere. They did not reply. Never called us to follow up in 1.5 weeks. We have always had to call. Just show some respect with at least an update to let us know you care about the customer. They still have our car and I'm sure after this review, we will be charged an arm and a leg and be told that unnecessary work is required. I am just asking for honesty: can you do the work or not? If not, that is fine. Let me know. We are now out of pocket renting a car so that we can get to work.
I was perfectly reasonable when speaking to the salesperson, Sam, (on the phone). I understand he isn't the service manager and can't give me an update. For some reason, they still put me through to him because service was closed for the day. That's fine. I just wanted someone at Serpa to give me ANY information about our Jeep. He suggested a shuttle service from Serpa to get me off his back. Mind you, all I asked for was an update. He told me that he wasn't the service manager. Understood. I was understood. He then told my husband (when my husband went to the dealership this morning) that "Your wife demanded a shuttle." No. You suggested it. If you think that asking the status of a car that you have held for 1.5 weeks with no calls or updates is acceptable (and trust me....I was controlled and understanding), then the awareness of customer service and human decency is severely lacking.
I repeat: Zero follow ups. Zero solutions right now. Yet have already told us that we will be charged for diagnostics. Zero sense of urgency or respect for the customer. I am out of pocket going to work renting a car every day. Just tell me: can you fix it or not? Don't jerk us around. We have asked point blank to just be honest and let us know. Never a response. They keep saying they will call us the next day by X time and never call us.
Our Jeep is still being held hostage there as I type this.
Update: Told they would follow up with an update. 2 days later, nothing. No call, no one has reached out. We're going on nearly 2 weeks now. Have had other garages offer to take a look. We just need the Jeep back at this point to take it somewhere else. In good faith, the towing fee to a new garage or waiving what they already charged as a diagnostic fee (for diagnosing nothing, as it appears) should be offered in good faith.
Horrible Service Experience should be zero stars! First experience, Brought my Jeep Cherokee in for oil change and maintenance in the morning. As the day was coming to an end, I gave them a call because no one has contacted me yet. I came to the dealership and they told me it is not ready! I ended up with no car for the night. I understood maybe it is a one off.
Second Experience, Brought my car in for a whirring sound and some other issues. They took my car and the had it for almost 3 months and had to pay over 3K for rental! They could not figure out what was wrong with the car until the 3rd month! They did not communicate when they will be giving back my car for most of the time. We had to contact them consistently for the updates or when it will be fixed. They will give us an approximate day but when the day came it is still not fixed! No one even bothered to let us know that it is still not fixed and this happened in the span of 3 months!
Worse part is, when I picked up the car there was not even a single apology or any remorse. No explanation on what was the issue with my car or anything! They did not even clean the inside of the car! One of the issues that I brought the car for service was there was ash on the dashboard. When I got the car there were still some ashes on it. I came back and asked them why is there is still ash and what is causing it and they said There is still some ash inside your car other than the dashboard, it must be that and this was the service expert Gunther who was telling me this.
Strongly suggest to avoid this service dealership as they do not care for their customers or know what they do. Hopefully, this experience does not happen to you.
Serpa made my car buying experience hassle free as they promised. Huge shout out to Mitch Cadesky for overseeing my entire buying process and getting me the vehicle on time. If you are in the market for new or used vehicle I would highly recommend Serpa as your first choice. Ask for Mitch if you want exceptional service.
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