Updated : 5/2 I want to let everyone know that aft...

Updated : 5/2 I want to let everyone know that after my not so great experience Serpa has really redeemed themselves. They called me in and fixed what ever issues I had and made sure I was satisfied. That is the customer service I am used to with them! Great Job team! I really appreciate the effort you made, we will continue to bring our cars here and recommend you to our friends and family! Jim the Manager has been very understanding and empathetic we appreciate all your help. Communication is key and you have stepped up your game!

First Post (Not so good): My husband and I have been going to this location with both our cars for over 10 years and I have purchased 2 vehicles so our loyalty was true. I have to say my experience these past 2 days has been the absolute worst ever. The new customer service team is absolutely horrible and worse at communication. I booked an appointment and got there requesting a specific mechanic which they told me would be the best at it. Only to get a call 2 hours later that he couldnt work on my car that day. Re booked for another day and was asked to bring my car in first thing and at 1230 they said it wouldnt be done till 6pm. A three hour job with a booked appointment???? Didn't even call to let me know. previous customer service Lucy would always call to give update and would call to advise on price. They told me one price one day and when I went to pay it was much higher. They also put on their invoice that they do a complementary car wash and vaccum...all lies my car is still dirty inside. I am SO DIAPPOINTED with them. The 2 new guys at the front desk are horrible. No customer service skills at all. If they knew what was good for them they would bring Lucy back. Needless to say I am now taking my business elsewhere. Don't go there they are horrible to loyal customers. I will take my loyalty elsewhere....good riddens they don't even get 1 star.