To say that the service/parts departments are bad ...

To say that the service/parts departments are bad is an understatement. Seriously unprofessional, perpetually in a foul mood and 'always right'. Customer service is a concept that is lost on these guys.

I also personally know of an instance where they told someone their vehicle wasn't under warranty so they didn't have to do the work. As it turns out, the vehicle WAS under warranty and was repaired at another local dealership that isn't far away.