This company sucks on customer service was on hold...

This company sucks on customer service was on hold for over 2 hours and still no service paid for service and never received paper after 4 months paper shows up and still received a bill tried to contact them to cancel this paper and still was put on hold for ever. I did not even want to leave any stars. Left a message on the Vice President phone and still no results. One of the papers was wet and tried to report that and no luck.