The most absurd and pathetic customer service ever...

The most absurd and pathetic customer service ever! For 4 weeks my father has not been receiving his Thursday-Sunday papers. Found out the Indianapolis Star is using a 3rd party vendor OUT OF SOUTH CAROLINA!! What ever happened to patronizing your own state?? Address fixes don't get made. Late deliveries when he was missed don't happen. I've spent over 2 hours on the phone in the last 4 weeks, and the nursing home staff have spent at least that in trying to track down a paper for him. So frustrating for all involved. Incompetent!