My girlfriend and I have already spent three vacations in Mallorca. This hotel is by far the worst in all respects. There were problems at the reception desk from the very beginning. It took us about 40 minutes to just check in because people working at the reception are in no hurry and it is not very pleasant when they talk to each other in Spanish and focus primarily on chatting with customers and it seems as if they are talking to customers. When I asked about the parking lot that was included in the stay on the website we were booking from, I met a sharp and completely different approach on their part and suddenly, for strange reasons, we were changed to a room that was already agreed in the meantime. (Parking is very important to us because we always try to visit every place, especially the islands we visit and it is very high on our list. If I knew that you have to pay for every little thing in this hotel, we would choose another hotel. This is the only hotel where I met that you have to pay for the sun loungers on the hotel premises. Just exploitation at every step!) As it turned out, it was a deliberate game because suddenly our room was located under the bar which is open until midnight every evening and later, as they say, they clean up, i.e. move tables and chairs, and you can hear it in the room at about 24:00 - 01:00. I suggested that it would be nice if they could do it in the morning because the bar opens in the evening and they have plenty of time to prepare it and I think the guests would like to sleep well, of course I met the laughter from the staff. They just don't care about the convenience and comfort of guests. When we asked why our room was changed, one of the receptionists gave us a very professional answer, namely "Because I don't like it" (Cause I don't like it!). Disgusting attitude and behavior of employees. It seems to me that they have a very complex life, since in this way they show that they have "power" over customers and they treat them without any respect! There was not even one night in which I would get enough sleep and this completely misses the purpose of spending a nice vacation and rest, which we are all looking for. Our approach is always the same, i.e. how to spend your holidays best and definitely stress-free. We always faced problems every day! Eating in a restaurant (buffet - half board) is a cabaret. I have never experienced anything like this in my life and I have already been to many parts of Spain. When the boss fry, for example, eggs or bacon, he gave the emphasis to the Spanish on the plate and for example, as soon as he looked that we are not Spanish, he put it on the stand and said that we should take it from there. They definitely treat foreigners as air, an even better example of which was the dinner, where waiters should collect drink orders from customers. So for the first 3 days no waiter asked us if we would like to drink something, they were completely uninterested in us and with a smile on their lips they served drinks to their compatriots. I'm embarrassed by all of this. It is absolutely pathetic treatment of the customers that keep this hotel thriving. They seem to have everything somewhere and they can't even clean the tables decently, but it seems that their favorite pastime at work is chatting / gossiping around customers and ignoring their needs. Customer Service 1/10 !!! They cannot behave professionally and they laugh every time you mention an existing problem. I do not know if this part of the island is so backward, without culture and respect, but in other parts of Majorca we have NEVER encountered something like this. Barcelo Ponent Playa TRAGEDIA! I DO NOT RECOMMEND!!! AVERAGE QUALITY OF SERVICES AND TRAGICAL CUSTOMER SERVICE!
