Jack Button

Review of Make It Cheaper

*Beware* of the hidden automatic renewal service u...

*Beware* of the hidden automatic renewal service under "agree new prices" within the letter of authority to deal with your energy suppliers, which I assumed as per previous letters of authority elsewhere would require my permission on each contract. Only discovered this when I tried to pursue a new contract in excess of 2 months before renewal to find I'd been locked in at a more expensive and longer contract some 5 months before renewal. Will see how I get on referring to the ombudsmen after receiving complete dismissal of my complaint from makeitcheaper. *EDIT* The response is that of confirming "you're stuck in the automatic renewal exactly FIVE MONTHS before renewal and that it is enforceable. I shall pursue with the ombudsmen and update accordingly for those in the same situation"