Universal Gaming Group is a premiere terminal and slot machine operator here in Illinois. If you are interested in Illinois Video Gaming, I recommend this company because their service is unparalleled. The UGG website offers insight on Illinois Video Gaming and useful info to get started. Thanks for all the help.
UGG has always responded swiftly without delay to all issues such as hardware or payouts. Honestly, most issues get handled with a short phone call to a customer service rep.
I know that Universal Gaming Group has the right stuff to be a great operator for your establishment. They have proven to us that they are a leader in video gaming devices, in service and in product.
Larry s House of Cakes has been with Universal Gaming Group almost five years now and it has been one of the best business relationships we ve experienced in our 56 years of business. Our account executive, Dave Schmitt, has walked with us since Day 1 helping us navigate through the entire process. Along with his excellent service of keeping us informed and engaged, Universal s Tech Support is always just a simple phone call away in assisting us whenever there is a technical issue. In the world of gaming, Universal Gaming Group is a safe bet.
Our experience with Universal Gaming has been outstanding! Their professionalism, customer service and marketing team has made them excellent partners, and therefore highly recommend them to any facility looking to add gaming to their establishment.
We have been with Universal Gaming Group for 5 years. They made it so easy the first year we added a second location. They always make sure we have up to date, the newest games and they always service them regularly. Our account executive Dave Schmitt always calls on our accounts regularly and stops by to say hello and make sure everything is running smoothly. We have worked with Dave for many years before he started with UGG, another reason the decision was made so easily to go with UGG. I have zero complaints and we are happy we made the decision to go with UGG, too bad all partnerships aren t this effortless.
I just wanted to take this opportunity to thank you for all your assistance over the past few months. As you know, we had been with a different gaming vendor for several years. It had been quite a frustrating experience due to lack of service and loss of revenue due to machines being down for extended periods of time. Now that the machines have been in for almost six months, I continue to be amazed. Most times there are any issues with a machine, your company has been able to get them back up and running remotely and it usually only takes a matter of minutes. I definitely have not been used to this kind of service and it certainly is refreshing. I also admire the enthusiasm your staff has with trying to build our revenue. Thank you so much for all your help! We look forward to a long and profitable relationship.
A great operation to work with - Great Games - Great Service!!!
If anything goes wrong they come and fix it. Very helpful of keeping you up to date on everything.
I will use these guys for all my future businesses and consider them friends.
I have been partners with Universal Gaming Group since 2015.
Our sales rep Dave Schmitt has gone above and beyond to help
Wisper Vapes Lounge and Gaming reach our goals. We are thankful.
Our calls and questions are always answered day or night. David continues to give direction and support to help grow the gaming revenue at all of our locations. Highly recommended.
Universal Gaming Group provides a welcoming environment for businesses and workers in the video slots gaming industry.
My location was one of the first to go live on October 9 th , 2012. It was such a big deal we even had numerous news crews out filming. I ve been with Universal Gaming Group from the very start and it has been a pleasure to work with them to this day. I never have to ask for updates or new games, they consistently take care of me. I would recommend Universal Gaming Group to anyone looking for a gaming company.
Their team has been great to work with very knowledgeable, experienced and honest. Highly recommended.
UGG has always responded swiftly without delay to all issues such as hardware or payouts. Honestly, most issues get handled with a short phone call to a customer service rep.
I know that Universal Gaming Group has the right stuff to be a great operator for your establishment. They have proven to us that they are a leader in video gaming devices, in service and in product.
We had GEM gaming for 5 years and we decided on a change because we were unhappy with their service to us. We looked around for other vendors but once we talked to Jim Ruzicka at Universal Gaming Group, we knew we had found the right
business partner. They were true to their word - had the new machines installed and up in running in 2 days - not weeks
I have had a great partnership with Universal Gaming Group since October 9, 2012. This was a huge day. We even had WGN and CBS show up with a live broadcast. I never have to ask for updates or new games. Universal is consistently taking care of my location. I strongly recommend Universal Gaming Group to anyone looking for a terminal operator
Been with Universal Gaming Group almost five years now and it has been one of the best business relationships we ve experienced in our 56 years of business. Our account executive, Dave Schmitt, has walked with us since Day 1 helping us
navigate through the entire process. Along with his excellent service of keeping us informed and engaged, Universal s Tech Support is always just a simple phone call away in assisting us whenever there is a technical issue. In the world of gaming, Universal Gaming Group is a safe bet!
We are a small town Pub that wasn't receiving very much attention from our previous video gaming company. Once UGG stepped in and became our partner, we began to get the upgrades and service that we needed. Since then, in our first two months, we have nearly TRIPLED our monthly revenue. We couldn't be more pleased with the company and our Rep. We highly recommend switching to UGG.
Fantastic Customer Service. David Schmitt, our rep, is always there to answer question, fix issues, and help grow our business.
Great Service! I have used them for years. Always fast service, newest games and great promotions
Universal Gaming is a great Company to do business with. My Rep takes exceptionally good care of us , promoting our business and handling any issues that may arise in a timely manner. Commission checks arrive as scheduled, very happy with our partnership
I ve been working with universal gaming group for several years, my account manager is very knowledgeable and on top of taking care of business.
The company as a whole is very progressive and looking to do their best. I will be working with UGG more in the future as they will be taking over another account in 2020.
Very happy with their leadership, management, and support from every employee in their company.
I have been with Universal Gaming since the start of the video gaming in our city in 2013. Universal Gaming Group, a gaming provider that is dedicated to the success of their gaming locations. Michelle, our Client Relationship Manager is attentive to our needs, and is always is available to help us to be successful to promote the gaming in our establishment.
We have been working with Universal Gaming Group for many years! In the past year we have increased our dual marketing efforts with Universal and have seen a great increase in our revenue. Our private gaming room with custom graphics makes our location one of a kind.
Our Account Manager Michelle is one of the Universal s greatest assets!
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