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What reviewers say about Confused.com

Generated with AI from 48 reviews on Trustburn · updated 34 days ago

Customers generally describe the platform as straightforward, stress-free, and effective for securing lower prices, while also praising the helpfulness of the customer support team.
What does Confused.com do?

Confused.com allows customers to compare insurance for car, home, van, bike, and life, and offers a rewards program with free gifts.

Are there any complaints about Confused.com?

Critical reviewers have written about issues such as difficulty reaching support by phone, delayed email responses, and a failed claim for a toy that received no explanation.

What do people say about Confused.com outside Trustburn?

Outside Trustburn, people mention receiving free coffee and vouchers through the rewards program, and one person jokingly referred to their partner as their "Confused.com boyfriend."

AI-generated from reviews on this page. Verify anything important with the company directly.

Simon Taylor
Reviews 1

Navigating the Confused.com platform was a breeze. We managed to secure the right coverage without any hassle, and when we encountered a slight delay, their Cardiff-based team really stepped up to resolve it quickly. It took about six weeks from start to finish, but the support we received made the process smooth and satisfactory.

Colin
Reviews 1

Surprisingly straightforward experience. I managed to secure my car cover in Cardiff in less than half an hour and cut my premium by £200. Big ups to the Confused.com team for making the process so smooth. I’ll definitely be recommending them to my circle. 👍

Daniel
Reviews 1

I was genuinely impressed by how seamless my experience was with Confused.com. After submitting my request online, I was connected to a sharp and approachable advisor in Cardiff within just half an hour. They took the time to walk me through the options clearly, making the whole process of comparing insurance quotes feel effortless. It is rare to find such a smooth service, so I would definitely recommend them to anyone looking for straightforward coverage.

Mark
Reviews 1

I’m thoroughly impressed with the team at Confused.com. They are knowledgeable, approachable, and genuinely go the extra mile to help. The service standards are consistently high, making it easy to see why they are a leader in comparing car, home, and other insurance policies in Cardiff.

Debbie
Reviews 1

I consistently get better rates for my car insurance through Confused.com compared to the renewal offers from my current provider. The platform is straightforward to use, and the customer service is top-notch. I’m really pleased with the experience.

Antje
Reviews 1

Confused.com really takes the hassle out of the process. I simply needed to pick the best car insurance policy, and they did the heavy lifting. After getting hit with a £735 quote from my current provider, I found the same coverage for just £307. It was a massive saving and definitely worth it.

L.S
Reviews 1

Dealing with the aftermath of a van accident is incredibly stressful, but my experience with Confused.com was wonderful. Their team went above and beyond what I expected, offering kindness, great help, and genuine attention throughout the process. A huge thank you for making it so much easier to get sorted.

Alison
Reviews 1

Having just tried Confused.com for the first time, I was genuinely impressed by how straightforward it was to get my car insurance sorted. The platform made comparing quotes from various providers quick and intuitive, allowing me to easily summarize the options to find the right fit. I was also quite pleased with the gift I received through their rewards scheme. It was a positive experience overall, and I would certainly recommend using them again.

Victoria
Reviews 1

Had a fantastic experience with Confused.com. Their team took the time to really listen to what I needed, and they managed to find me some excellent mortgage deals. I felt genuinely valued throughout the process, and their kindness and honesty stood out from start to finish.

Beth
Reviews 1

Confused.com really stood out by providing free guidance that helped me navigate a stressful situation. They managed to secure a better rate for me than what I could get directly from my bank. It was a huge relief to have that kind of financial support. I’d highly recommend their service to anyone.

Emma
Reviews 1

I recently switched from Mojo Mortgages to Confused.com for my home insurance, and the experience has been just as positive. The platform is incredibly user-friendly, making it simple to compare policies from various providers and select the best cover for my needs. The process was smooth, efficient, and the support team was very helpful. Highly recommended for anyone looking for hassle-free insurance comparison in Cardiff.

Jacqueline
Reviews 1

When my car was hit in a hit-and-run, navigating the claims process felt surprisingly smooth thanks to the help from Confused.com. The customer support team walked me through every step with genuine warmth and reassurance. What really stood out was how quickly my vehicle was collected—just hours later. It was a genuinely positive experience dealing with their insurance services.

Caroline
Reviews 1

Managed to secure the best rate for my car policy through Confused.com. The price was unbeatable and the extra inclusions were a nice bonus. I found the whole process very smooth, from getting the quote to finalizing the purchase, and the communication throughout was clear and helpful.

H Nayee
Reviews 1

I found the process of setting up my policy at Confused.com to be straightforward and hassle-free. Their customer support team was excellent afterward, answering all my questions promptly. I’m completely happy with the service provided.

Charli Janeway
Reviews 1

urgently require assistance for car hire insurance abroad that i purchased, only way to contact is via email and i can expect a response in about 3 days.. telephone on there website rings and no one ever pics up. Their partnership, who help cover the insurance, also do not pick up any of their phones and there is absolutely no way to speak to anyone if you have an absolutely urgent issue that needs resolving on the day... there's no confusion here... run away and never look at purchasing anything off them again!!!!!!!!

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About Confused.com

Compare insurance for your car, home, van, bike, life and more at Confused.com. Buy car or home insurance & choose a free gift with Confused.com Rewards

Confused.com is a leading insurance comparison website that helps you find the best deals on car, home, van, bike, life and other types of insurance. With Confused.com, you can compare quotes from multiple providers and choose the one that suits your needs and budget.

Whether you're looking for comprehensive car insurance or third-party fire and theft cover, Confused.com has got you covered. You can easily compare policies from top insurers like Aviva, Admiral, Direct Line and more to find the right coverage at the right price.

In addition to car insurance, Confused.com also offers a range of other insurance products such as home insurance for buildings and contents cover. You can protect your property against damage caused by fire, flood or theft with policies from leading insurers like AXA Home Insurance.

If you own a van or a bike, Confused.com can help you find affordable insurance options too. You can compare quotes from specialist providers who understand the unique needs of commercial vehicle owners or motorcyclists.

Life insurance is another important product offered by Confused.com. You can get peace of mind knowing that your loved ones will be financially protected in case something happens to you. With policies from top insurers like Legal & General and AIG Life Limited available on their platform.

One of the unique features of Confused.com is their rewards program which allows customers to choose a free gift when they purchase certain types of policies through their website. These gifts range from Amazon vouchers to cinema tickets depending on what type of policy is purchased.

Confused.com's user-friendly interface makes it easy for customers to navigate through different options available on their platform without any hassle. They also have an excellent customer support team who are always ready to assist with any queries related to purchasing an insurance policy online.

In conclusion, if you're looking for an easy way to compare different types of insurances in one place then look no further than Confused.com! Their extensive range of products combined with competitive pricing makes them one of the best choices out there when it comes down finding affordable coverage that meets all your requirements while providing excellent value for money!

Address
Greyfriars Rd.
Categories
Insurance