David Riggleman

Review of The Indianapolis Star

If I could give them 0 stars I would. I signed up ...

If I could give them 0 stars I would. I signed up for a discounted annual digital subscription, and decided at the end of that period not to continue. Well over a week before the subscription expired, I found the first unauthorized charge to my credit card. I first tried going through chat support, but they lied about what they were able to do and said I couldn't be refunded because the amount was too small. However, after calling in, they said it wasn't a problem and refunded me that charge. At this point, I thought the headache was over. However, a few weeks later, I received another mysterious charge to my account. After calling in again, I was told there was no reason for the charge and it would be refunded back to my credit card shortly and I'd get a confirmation email. Over a week later, no action has been taken, and at this point I've filed a dispute against the company with my credit card company. So unless you love spending lots of time on the phone waiting (once was on hold over 45 minutes) and talking with support specialists, I'd suggest you stay as far away from this company as you can.