Suspicious Scam and Fraud: The sender appears to have obtained unverified information from a third party and is sending letters to drivers who were not involved in the alleged incident. Just send them a dispute letter and report to FTC. Sometimes, they may not even did get the authority from the ins...
Spoke to Jinny and she was so professional and calm. We worked a payment plan suitable and doable to me and my family.
Thank you Jinny for a great customer service experience.
Angie (ext. 3337) is a fabulous employee and a wonderful human being. I have been through hell and back x3 in the last two years and she can go to sleep knowing she made someone s life just a little easier and a little better. I truly hope Angie s life is filled with blessings from God throughout he...
Total fraud. My husband was receiving harrassing letters a d pho e call stating we owe farmers insurance $100,000 for a car accident. Called DMV in Sacramento, Ca. They have record of us selling the car, over a year before the accident , it cost $2 dollars for the DMV print out. I then called Far...
Tallon Vincent
a year ago-
Of course these reviews are giving one star ratings, it is a law office that deals mainly with collection/recovery. My experience with them was extremely professional, they helped me get my license back and get my claim paid off. If you need collection done, i would use ...
I think the costumer service from thwm are great, Natalie is one of the most perfessional people i have ever came into contact with. I recommended doing business with her.
Rachel handled my case with grace and efficiency. She communicated my options effectively so I was able to assess how to logically proceed.
VERY RUDE. UNPROFESSIONAL. SCARE TACTICS AND BULLYING. They hung up on me when i began asking about what would happen if i didnt pay. I want to see an estimate and pictures and the rude lady hung up and called my boyfriend to bully him for money until he said he had to go that he did not have his d...
The customer service representative was resourceful and kind. I can't even believe she was a collector for your company. I'm very thankful that we were able to find a solution together. I would give her 10 stars!!!!! God Bless!!!!
I spoke with Zaniya, a very nice employee. She was friendly, respectful, and very helpful. I m so grateful she is handling my case. Thank you!! She is GREAT!!!
Ms.Nikisha (refused to give me her last name) who I've dealt with on the phone was not ONLY disgustingly rude but a smart ass. Hung up on me twice and proceeded to lie that their was no one above her that I could speak too . Every month they call me to harass me about information they already have!...
I spoke with Rachel she was very helpful and very professional she helped me with everything I needed and was very polite and understanding about everything. Thank you
They keep calling me trying to collect a debt that isn't mine. It involves a burglary in Portland Oregon at a winery. They have surveillance footage proving it's not me. The insurance adjuster at Allstate has told me that they won't be contacting me again. Still Wilber keeps herassing me. I've cont...
Horrible company. My boyfriend found my spare key, took my car without my permission and wrecked it while I was at work. Get a call from these people and told that they couldn't get him to pay because he was in jail so I had to pay or else my license would be suspended. I am a single mom with a son ...
If I could leave a 0 I would worst rude unprofessional company!!
Beware of this company! Like so many other people we have the misfortune of being on this company's target list. From day one I has been a nightmare dealing with them. We dealt with a woman named Mrs. Galuzi (if that was her real name). She was rude and an absolute bully on the phone. She threatened...
I was in a accident last year and was in dealings with Wilbur associates and I can honestly say that Hannah Meade was the most professional and helpful in this situation I was going thru. Even tho I was at fault I was treated with the most upmost respect from Hannah. She s a true professional and to...
I spoke w/ a rep today to advise them they needed to have the insurance companies work this out as this was a "no fault" accident. They decided they can play judge and jurry and demand payment w/out a judgement or even contacting my insurance company. I carry a $50k policy they are completely igno...
I'm not very happy with this company. They have a judgement against my driver's license but when I called to try to figure things out, she told me that Wilber doesn't have the account anymore and I have to contact the original insurance company. Farmer's isn't the name listed keeping me from a valid...
My concerns are now less thanks to lic. Orion for helping me
Borrow a phone if you have to call them or call from a payphone. Yes, they are very rude and will not let you even speak. As soon as I got someone, i gave my information, they asked if I'm calling settle. First of all, my insurance can deal with it. Secondly, I don't know if their threats are real, ...
There should be a "0" option! The only reason I'm giving it a 1 is because there is no "0" option and I can't post without.
USAA Casualty Insurance Co continues to send letters to my husband for an accident that he never had, with a vehicle he has never owned. What is wrong with people? He calle...
PLEASE KNOW THERE WOULD BE NO (as in ZERO) STARS IF I WAS GIVEN THAT CHOICE.
I spoke with Jennifer Woodson, Manager of Wilber and Associates this afternoon (6/30/15) regarding a claim a homeowner had submitted to their own insurance provider following an accident in their driveway. The homeowner ...
Patrick is a nice person to talk to over the phone I prefer to talk to him he was very helpful
most unprofessional costumer service I've ever dealt with.
These guys are the most unprofessional, illiterate, obnoxious law firm I've come across thus far. But you don't have to take my word for it... Look at the other reviews!!!!
They have been AMAZING to work with. Very flexible and understanding .
The process was simple and I had no issue during the whole call due to Rachel being clear with what she needed. 10/10 -Efrain Castor
Garcia was just plain rude and have the nastiest attitude since day 1! And then she asked me what my problem was, well her nasty attitude and can't provide proper information when I asked her about the break down of the paperwork. I don't know how she even how she even got the job as an attorney wi...
I m still being threaten by a case working and being accused of something I m not responsible for and she calls me a criminal. I don t feel comfortable with her stealing my money and making terrible claims like this, I plan on suing because of how poorly I m being treated. This is NOT how you treat ...
Calling at all hours looking for someone who isn t me. I ve had this phone number over 5 years. People who are working their phones are rude and belligerent. Told me they haven t called but once. I asked if they d like to listen to the voice mails then.
I m on the east coast. These people call
Bet...
The employees of this firm are extremely rude and unprofessional and will resort to underhanded and dishonest tactics as soon as they make contact with their target. Under false pretenses, they will make baseless threats of legal penalties in an attempt to secure a quick payment for totally unsubsta...
Today I spoke with gentleman named Kyle. I have to say my previous encounter with the lady I had spoke to was not good. I was ready to give up but today after speaking with Kyle my faith was restored. Kyle was kind and above all RESPECTFUL, He talked to me like a real person. That and that alone is...
I just wanted to THANK Laura she always goes above and beyond to make sure everything goes smoothly under the circumstances my vehicle was in an accident and I wasn't even there when it happened but because I was the owner I was held liable. So when I say Wilber and associates need more employees li...
Laura was very resourceful and kind enough to help me out when my payments were askew. Thanks guys for working with me, Devin.
I just got off the phone with a Nancy who seems very rude when 1st encountering you and is only willing to give friction in a bad situation not willing to help rectify any miscommunications
Justice was very helpful setting up my payment arrangements, I didn t want to pay. But somethings you can t help, she made it much easier :)
Rachel called me this morning and I was already very flustered going into work but after talking for a minute she really just made my day! Her patience while answering my questions really showed and her customer service SHINED! She was very informative on things I had no idea about and even included...
This company should be placed out of business. The staff and team members are very rude and unprofessional. As attorneys they should be embarrassed to be represented buy class less workers, who does not know how to speak with their clients. I had a case being handles by this buisness and there "Clai...
Been telling them I cant pay that amount anymore and I need to bring it down and they are not willing to work with me at all this is getting really frustrating and stressfull
Incredibly rude and disrespectful people. Extremely unprofessional and inconsiderate. They don t even deserve the 1 star. Absolutely disgusting attitudes and customer service. A bunch of disgraceful people.
Anyone i talked to over the phone was extremely rude and could answer any of my questions. They also would not return my calls, and refused to work with me in any way. Very frustrated with this comapny. I do NOT reccomend.
I spoke with Mark. I was dreading making this call after receiving a letter but Mark made the call pleasant. He listened to me. He answered questions. I m thankful my experience went well.
First let me start off by saying that im very satisfied with the customer service I have received from my main employee zaniya. I appreciate it girl. Im glad to have people there to help me out with my needs.
Hi my name is Ruth Waller ! Rachel was Awesome she was very helpful.
We were contacted by this company for a claim my wife was at fault for 2 months ago. We admit fault and that we would like to work to resolve the situation. The woman who called me and began screaming at me that I need to lay them in full immediately or my license would be taken (I wasnt involved ...
If I could give ZERO STARS I would!!! You can t even TALK to these people without them interrupting you, yelling, and getting extremely emotional ALL on a recorded line. How these people are still in business baffles me. 236 reviews and they have 1.5 stars. That speaks for itself!!! These are the ...
Unprofessional and rude. The prey on poor and working class people. Who clearly don't have any financial assets. Then they threaten you with suspension of licence. If you don't give them what they want. Please don't be fooled these are blood thirsty debt collectors hiding behind the law.
I felt obligated to write a good review to offset the overall negative ratings for this company. My representative, Mercedes, was very polite and professional throughout my debt repayment. They were also willing to be flexible with my payments a couple of months when I was struggling a little more...
Everytime you call they say the phone call is being recorded. Pam specifically told me all i had to pay was $75 by the end of the day to keep my account current and my license wont be suspended. Fast forward a week later, she said she never said that. So i asked to hear the phone call and they refus...
Racheal was very helpful and kind. I appreciate her assistance through the process and/ or issues I run into.
Extremely rude and unprofessional employees. I believe it is a scam company that tries to steal as much money as they can using manipulative ways in the name of the law.
I received a letter from Wilber for a claim of a car I never own. I tryed explaining this to Hanna but got no where they used unlawful tactics to include your name on claims they know you had nothing to do with
I called this office 0ver ten times and got no where in this false claim. Can t wait til...
No matter what your situation if you have to deal with Wilber Group the process is quick and painless if you will be fair to them they will be fair to you. I dealt with a young lady named sexy she was really nice and understanding and had a great attitude about resolving the issue as quick as possib...
These people had the wrong information then tried phishing for info on me and threatened to continue to harass me even though they had the wrong person!! LEAVE ME ALONE WILBUR & ASSOCIATES!!! Do your jobs and get the correct info before you go harassing people!
My experience is that they are very professional and very efficient in representing the interests of their clients.
as a felon who is trying to get his life back 2grther in the tough world of chicago il i thank wilber Nd there associate trell for working with me. i owe a lot of money for a accident my sr22 didmt help with Nd trell rly felt for me Nd related to me didnt make me feel bad abt my past or financial si...
I can say when I called to speak to someone the first couple of times they were very rude and unprofessional, but Taren Made up for that. He was very helpful. He has really made my experience with Wilber a great one. Just talk to Taren and he will help !
-T.E
My name is James Thomas and today I was helped by Rachel. She was a really great help and made it easier for me to understand everything we discussed. I would highly recommend her if you ever need assistance and are not that knowledgeable in the specific field. (I don t have a google account, my sis...
Rachel. Was Great at Explaining what was happening and worked to make sure and helped me understand what was going on with this claim. This was a pleasurable speaking with a collection agency that wasn't trying to get everything that I had and then some. Rachel was great directly to the point and ...
SHAVONTAY was very helpful, kept it very professional and guide me through the process how to work my debts. A very great person to work with i was very pleased, ask for her, highly recommend this hard working person. The manager Jennifer is definitely not a people person very rude and very unprofe...
Everyone that I have spoken to has been rude and disrespectful. The women initially handling my case left and after that I've only gotten rude people. Today I was hung up due to expressing my feelings. I have been requesting documents from this company for three weeks! After finally getting them the...
Horrible people. Harassing phone calls back to back from a man named Juan in regard to an accident I was in. I asked for documentation showing how much I owed and why no one can seem to gather up this info... mmmm I wonder why? They are a bunch of bully debt collectors.
I would advise any corporation or company seeking legal advice to not reach out to wilber law associates. When I spoke to a representative by the name of Ali today she was extremely rude. I called to cancel and automated payment because a payment was made online. Off the gate she was poor in her cus...
SCAM ALERT! Seems funny that all the 5 star reviews come from people that only have 1 review. I smell something fishy. These people called my aunt. She sold her truck and the person she sold it to was in an accident. These people called and were terribly rude and threatening. They intimidated her by...
I just called to try to resolve an issue and I spoke to the rudest lady . She hung up on me after asking if I could speak to a supervisor.
I had an excellent experience considering the circumstances. Scott was the representative that helped me out and he was excellent. He went above and beyond to help me out. I really appreciate the help Scott.
complete trash don t answer the phone they are so rude they are so un professional and they just want money these people are crooks I m never answering another call
Yemisi was very nice and helpful during our interaction, was willing to work with me during an unforeseen financial situation. I appreciate your help and understanding.
Robert
Fake Company? We received a request for hundreds of dollars saying that they had tried to reach us for months, with no explanation of what it was for, and when I called they hung up on me twice.Then I called the supposed "claimant" who said it was an auto claim my insurance company had taken care of...
These people are ruthless and RUDE!!! I got into a car wreck with no ins. Completely my fault and I obviously owe some sort of debt. This company told me a different balance every time I called them. Any time I had a question they were so condescending! Like, how dare I question this bill that fluct...
I'm working to get my license reinstated and Brandy Lynn has been excellent on helping in every way she can. She definitely has made things a lot easier than I thought they'd be. Thank you Brandy and Wilber Group!
At the time of my wreak I was Insured, I just accidentally gave the cop my wrong insurance card so they mailed me and called me because my insurance was out of date (because it's the old one) so I told them what my insurance at the time was, about 3 weeks later I got another letter in called up ther...
Natalie was patient understanding and empathized. It was refreshing to get help especially after being hung up on by other reps. Natalie you are the best thank you for helping me understand.
Sincerely Elizabeth w.
They are in association with insurance scammers and will try to trick you into paying bogus claims! If there's no police report...tell them to kick rocks!
They were all so very helpful and accommodating, especially Orion, I can t express how grateful I am for his service! He s helped me out with my case immensely so shout out to him!
After I finally got through to larena she was great she took care of everything twice as good as other employees I was talking to
Trying to collect money for a car wreck I had this year. I don't drive, so I know it's a scam.
I am trying to give this company a 0. I can't give the 0 to them
1 Thank you for all the people who write the reviews. They are helpful.
2 It's a scam company. I checked with my auto insurance company, if they call you to ask money about any accident, you should invlved your insurance company.
3 ...
There are people willing to answer questions and help solve a problem. thanks
I want to take a time to appreciate how great Laura was. I was in a lot of financial problem and my license was in a verge to be suspended. Thanks to Laura, she went out of her way to situate the payment to what would fit to my budget. Thanks laura
rude, the lady hung up on me. what are they suing me for??? I was never in an accident
Kyle always has good customer service skills always understanding and always take care of what i need help with.
I am a State Farm agent and an expired insurance card with my name on it was found in a car involved in an accident. They tried to tie me to the accident first telling me I was the registered owner of the vehicle involved and I had to go to the DMV to clear my name. After spending 2 hours at the DMV...
Customer service is amazing! Rachel has been extremely helpful! She is easily the best customer service rep I have spoken with at all this year over all the customer service reps I have come in contact with! Would highly recommend her to anyone I come acrossed! Thank you Rachel!
-Josh Bergum
I am not sure who answers the phone for this company, but the lady is so rude. Maybe she thinks she owns the company rather than works for the company. Why would anyone even want to deal with such horrible customer service. This company needs to be reported to the BBB.
Legal situations are never easy. I called Wilber to resolve the issue on a Saturday and Brittany answered the telephone. I was very upset because something had happened regarding this issue that really rattled me. Brittany was kind, compassionate while being very professional. She was able to g...
My brother was involved in a car accident recently which he accidentally ran over a small fence. He had no insurance and a DUI, you live and you learnall he had was his license suspended, a month later the wilber group calls me and threatens to suspend my license if we dont pay $35,571. lol for a f...
To say that this office is rude is an understatement. Totally unprofessional people work at this organization. I'm embarassed to know they live in a lovely community I used to call home! Very sad.
Scam! They may collect a legitimate dept at first. Then, they come back for more. Lies!! The harass your emotions to scam your money!!!!
Miss Rachel was very respectful and a lot of help he did a good job I appreciate her
Scott is has been very helpful. Ive had bad experiences with several collectors regarding an accident I had but Scott was kind and patient and understand stood i didnt have tons of money and allowed me to set up a payment plan and now I'm one step closer to getting this issue resolved. Thank you Sco...
Shanika was AWESOME! On point with her curtesy and communication skills with myself , I m not a Wilber client, I am a person receiving a claim! I m very impressed and in joy that she respectfully and very smoothly laid everything out for me within the claim and made me a 100% comfortable with this...