There should be a "0" option! The only reason I'm ...

There should be a "0" option! The only reason I'm giving it a 1 is because there is no "0" option and I can't post without.

USAA Casualty Insurance Co continues to send letters to my husband for an accident that he never had, with a vehicle he has never owned. What is wrong with people? He called and they said they said not to worry about it because my husband explained it wasn't him. It s been months and we're still receiving letters asking us to pay over $1100, with the most recent coming from an attorney, Wilber & Associates out of Normal IL (how ironic!), who claim that no attorney in their firm has reviewed the particular circumstances of this account. This makes no sense to me. Why are they sending us a request for $1100.00 if they don't even know what it's for? It appears that so many insurance carriers and attorneys, always with their hands out, are trying to get as much money as they can from innocent, hardworking people. These people should be ashamed of themselves and not be able to sleep at night due to their incompetence and dishonest practices! GET YOUR FACTS STRAIGHT!
How on earth is it ok for insurance companies and attorneys to do whatever they want and harass people who have never had anything to do with their companies? Unbelievable how people operate in this world anymore, it's truly a darn shame! There seems to be absolutely no accountability and extremely poor customer service!