Amber Stemple Review of Wilber Group
These people are ruthless and RUDE!!! I got into a...
These people are ruthless and RUDE!!! I got into a car wreck with no ins. Completely my fault and I obviously owe some sort of debt. This company told me a different balance every time I called them. Any time I had a question they were so condescending! Like, how dare I question this bill that fluctuates everytime I call?? I had already "settled" the debt, then received a call 2 months later with a bal 4 times as much as the original. Had to go on a payment plan, came upon some extra money to settle again. They gave me the WRONG balance and took my settlement which basically made them get MORE of my money. If I would have gotten the CORRECT balance my settlement offer obviously would have been lower! With no remorse or care they basically told me get over it. pay it or we will take your license. I understand they are just trying to do their job, but just like them I was just trying to do MY JOB, and pay the balance the best I could. To be so RUDE and condescending to someone who has general questions about an account is insane. I cant imagine if I didnt want to pay, or if I wasnt able to set up a payment plan. If they treat the "ideal" customer (ME) like this how in the WORLD do they treat anyone who is just a little less fortunate??? I am in no way fortunate either. A 25 yr old single mother, working full time and going to school. A little compassion and PATIENCE would go a long way!!

Comments: