Vodafone

3.5 · 237 reviews
vodafone.co.uk Write a review
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Chaz Cam
Reviews 1
2020-09-28 06:27

Vodafone are very poor at responding to letters. I...

Vodafone are very poor at responding to letters. I have written twice and only receive emails, which have the wrong details about my query. If it continues to respond in this way, I will start charging them for costs for timewasting and expenses for my letters and postage.

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Eleanor Francis
Reviews 1
2020-09-27 17:46

Absolutely shocking service at your Uxbridge branc...

Absolutely shocking service at your Uxbridge branch.....think you need to revise your recruitment policy as the staff have no idea about what constitutes good customer service, even the manager was totally unhelpful and I was palmed off with the in store phone to receive help......was on the phone f...

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Sean Hamilton
Reviews 1
2020-09-16 07:59

Certainly one of my favourite corporate offices ou...

Certainly one of my favourite corporate offices out there and I still haven't seen all of Newbury yet. But like so many corporate offices without the people that truly make it great and keep It amazing this would just be any other lovely designed office space. But the people here are what takes it t...

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Thomas Cain
Reviews 1
2020-09-07 05:31

this company is a absolute joke the customer relat...

this company is a absolute joke the customer relations are pitiful to say the least how they've survived 30 yrs is beyond me lets not let them survive another 30 take your custom elsewhere if we all leave they wouldn't have a business power to the customer lets all leave and they will soon listen

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Simon Trigwell
Reviews 1
2020-08-24 04:10

Dreadful. I have worked at VF on and off for 10 y...

Dreadful. I have worked at VF on and off for 10 years so went in to the shop at HQ expecting them to be more knowledgeable than the high street shops. Yes they were more knowledgeable, definitely NOT more helpful! I have an old iPhone 4S which has started suffering the Wifi bug since upgrading th...

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Krista Davies
Reviews 1
2020-08-11 21:28

Lucky there even getting a 1 star poor customer se...

Lucky there even getting a 1 star poor customer service even worse communication been waiting 2 months for an upgrade phone either order gets cancelled or they have no clue what's happening spoke to over 100 diffrent customer service people and not one of the 100 has resolved problem in fact I recom...

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MARTIN DAINES
Reviews 1
2020-08-02 18:57

What an apauling company. I have had no reception ...

What an apauling company. I have had no reception on my mobile phone at home in Hemel Hempstead since mid July after getting 5 bars and great reception. They are completely incapable of repairing the mast/aerial which is on top of a block of flats about 1000 mtrs from my home after contacting them a...

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Tamer Aktas
Reviews 1
2020-07-09 02:37

My porting is not working cant bring my no to voda...

My porting is not working cant bring my no to vodafone for 3 weeks now. Customerservice is inadequate and onlybread via script, wait 72hrs, it is useless. Customer complaints are pushed aside listen to me go to three they are the best at the moment.

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Eleanor Weldon
Reviews 1
2020-06-27 15:10

since coming back from the usa last august i have ...

since coming back from the usa last august i have had nothing but trouble with my account.and when you call about a problem they say we will ring you back 9 days in a row ive called vodafone,has any one rung me back no all call centers are in egypt africa, and not one of them can speak good bloody e...

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Sallyann Kearns
Reviews 1
2020-06-26 20:15

Atrocious customer service! After numerous of occa...

Atrocious customer service! After numerous of occasions having faults resulting in Vodafone changing our router time after time, the broadband service has now been down for 9 days with no sign of it being resolved.
I am working from home and have had to buy an additional data package from my mobile...

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T Tyrer
Reviews 1
2020-06-24 11:59

APPALLING!

APPALLING!
After 12 calls I still can't get my problem sorted out. All I want to do is find out how to check my data usage on a business contract!

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CHRIS REED
Reviews 1
2020-06-23 09:11

The worst Customer Services I have ever come acro...

The worst Customer Services I have ever come across, One of there Reps in Egypt said there name was Steve Jobs !! They have no Email, They only record information they want to, then deny you called them. I recommend callers record all details of calls themselves. At the end of a contract I calle...

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Patricia hamilton johnson
Reviews 1
2020-06-18 11:45

terrible service why can't they use the chat servi...

terrible service why can't they use the chat service like amazon? takes 2 mins you never have to speak voice to voice. As usual I now have to waste time with some idiot in the shop who is only interested in selling the phones. The word is shoddy service when all i want to do is query a bill that ha...

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Mark Pearson
Reviews 1
2020-06-15 00:10

Yes the company only thinks about profits before c...

Yes the company only thinks about profits before customers shocking business unreliable you call centres are z disgrace been on the phone for nearly 2 hours without anybody answering the phone if answered or will be someone who dosent speak Engllish Nick

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Gray Phillips
Reviews 1
2020-06-12 21:04

After 5 hours waiting and talking to your support ...

After 5 hours waiting and talking to your support team without any success why do you keep telling me i have no credit to make a call when clearly i have loads on the account THIS IS NOT EXCEPTABLE your technical team are useless its your system problem ONE moment this morning fine now back to the s...

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martin mathias
Reviews 1
2020-06-08 02:14

Been trying to cancel a iPad account that belongs ...

Been trying to cancel a iPad account that belongs to my son that should have cancelled September but wasn't and they have still taking money from his account over the last two weeks called them again no one seems to know what the other is doing finally got to speak to a so called manager who seemed ...

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Michael Timson
Reviews 1
2020-06-06 00:38

I was a Vodafone Customer for 24 years up to Decem...

I was a Vodafone Customer for 24 years up to December 2013, I was transferred to another company within Vodafone without my knowledge, I found out when I requested a replacement or my Blackberry which I had had for four years this was in the summer of 2013 I was told that I could not have a replacem...

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vanessa creed
Reviews 1
2020-06-03 06:11

Not impressed!! Have spent 3 days trying to get ol...

Not impressed!! Have spent 3 days trying to get old number put on to new phone to no avail & virtually NO SERVICE constantly!! Told now to go to my nearest store which is 15 miles away and I work full time. Have the phone back and I will have a full refund. Also when I clicked on contact us kept com...

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luke good
Reviews 1
2020-06-01 21:11

worst phone company in britain.. tried to get my u...

worst phone company in britain.. tried to get my upgrade phone blocked due to it being lost and 9 days later still trying guess thats what i get for dealing with halfwits. and 1 star is too godd for them but had to click it to get my review on here

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Carl Thomson
Reviews 1
2020-06-01 11:48

Worst broadband service ever. Took over my line 16...

Worst broadband service ever. Took over my line 16/9 router should have been here 3 days prior! Arrived on day had to take time off to sign for it as would not leave in safe place. Service if you can call it that was dropping out 120 times a day. Openreach engineer out twice line fine and tested. Se...

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