terrible service why can't they use the chat servi...

terrible service why can't they use the chat service like amazon? takes 2 mins you never have to speak voice to voice. As usual I now have to waste time with some idiot in the shop who is only interested in selling the phones. The word is shoddy service when all i want to do is query a bill that has tripled within a month when I know I haven't used the damn phone. If i could i wouldn't even give it a star absolutely shoddy disgusting service you go through the automation only to be told the phone number they gave is not recognised so now i'll be angry all bloody weekend until monday yet again. When i asked last month if i needed to change my data the answer was you only went over a little and your on the new system i was given no recourse or information in the mail or phoned or emailed. Surely in this day and age there is no excuse on how to inform customers? Get with the programme Vodaphone