Virgin

3.9 · 131 reviews
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Mario 90
Reviews 1
2020-09-14 15:42

The club is always overcrowded. The managing stuff...

The club is always overcrowded. The managing stuff is the worst part. They have a rota system. No one is really keen or can take responsibility to resolve what you asking for. The reception stuff is not trained enough and they cannot go further than smile at you and pass you a towel.

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Dell N.
Reviews 1
2020-09-13 22:18

The swimming pool is a bit dirty. There were dead ...

The swimming pool is a bit dirty. There were dead skins floating in the water and it was packed and a queue for a swim. Also I had a small padlock for the locker and found that someone was trying to open it so I had to buy a bigger one. At the time, there was also a lady who complained that her sho...

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Griechelle Manginsay
Reviews 1
2020-09-10 06:57

Love the ambiance ..huge space to exercise. Variet...

Love the ambiance ..huge space to exercise. Variety of kit, and very friendly staff. The only downside is the female changing room downstairs as the shower rooms is stink , needs to scrub and clean properly the other air dryer still not functioning . As soon as you approached to the toilet the sti...

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Alain Portmann
Reviews 1
2020-09-05 09:57

Virgin Active Barbican - a level two gym in Virgin...

Virgin Active Barbican - a level two gym in Virgin lingo - is a mixed bag with plenty of great attributes and room for improvement.

The areas that need improvement include the weights areas (regularly in disarray with plates and dumbells littered around), the cleanliness of the changing rooms (fl...

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Zsuzsanna Szelei
Reviews 1
2020-09-01 19:19

One of the best VA in the City. I especially like ...

One of the best VA in the City. I especially like two things:
1. Separate sauna that allows people to use it undressed.
2. Women's workout area away from the eyes and witty remarks of men.
Towel for free.
You need your own padlock for the locker. I prefer it from the wristband system.
Two dress...

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Maya L
Reviews 1
2020-08-19 16:48

I would like to appreciate the great attention rec...

I would like to appreciate the great attention received by NIMAO last Saturday. She helped me and showed me all the facilities explaining everything because I was lost. It was the first time that I went to this gym and she gave me a lot of life there. Thank you

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AJ
Reviews 1
2020-08-14 13:48

You get what you pay for and this gym has great se...

You get what you pay for and this gym has great service. The classes are extremly good especially Adrian who does body pump classes weekly. Ive been able to use other vigin Active gyms around the uk and world wide such as Portugal and its interesting comparing. BARBICAN is used by hundreds of peopl...

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Claire Martin
Reviews 1
2020-07-22 06:07

If being served by Hwan ask for someone else. He d...

If being served by Hwan ask for someone else. He doesn't understand simple questions but pretends he does. The first day I called to book a relaxation treatment for my birthday the following week I spoke to Hwan. He said he wouldidn't have to speak to someone else about availability and he would cal...

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Russell Hall
Reviews 1
2020-07-18 17:14

Very pleased. Clean tidy. Lots of facilities. You ...

Very pleased. Clean tidy. Lots of facilities. You have to bring your own padlock. That's a pain. But there's a sauna, steam room and pool/jacuzzi. They are so lovely and friendly. They even leant me lost and found kit when I forgot mine once.

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Conchi Nuria Garcia
Reviews 1
2020-07-11 00:23

I would like to appreciate the great attention rec...

I would like to appreciate the great attention received by NIMAO last Saturday. She helped me and showed me all the facilities explaining everything because I was lost. It was the first time that I went to this gym and she gave me a lot of life there. Thank you

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Adrian J
Reviews 1
2020-07-01 22:58

The maintenance of the showers upstairs is not goo...

The maintenance of the showers upstairs is not good. Two showers have been out of order for well over a week and a sign on each door states that '[we] are working hard' to correct that. The shower in between hasn't been properly cleaned for at least a week, witness the stain of some lotion on a wall...

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B B
Reviews 1
2020-06-28 17:49

crowded, dated, dirty (floors, walls, windows, equ...

crowded, dated, dirty (floors, walls, windows, equipment, showers - entire place needs to be renovated and subsequently cleaned). there is no space to workout, and there is a dangerous track around the gym floor - seen several people run into each other - avoid!

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Angela Lau
Reviews 1
2020-06-26 01:35

This branch has a 25 metre pool with one fast lane...

This branch has a 25 metre pool with one fast lane and a wide slow lane. I came here most of the Summer to train for a 5 day long swimming tour in Croatia. This led to some circuit training in the Ladies Gym Room, then running on the track on the main floor and then circuit training with the men ...

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Susan Agliata
Reviews 1
2020-06-15 14:44

I've been a member for over 4 years, and there's d...

I've been a member for over 4 years, and there's definitely pros and cons:

Some of the instructors are great, really motivational. Some are awful, it's hit or miss.

The women's gym is a definite perk, so nice to have a dedicated area for weights.

The classes can get overcrowded, and even th...

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Jools T
Reviews 1
2020-06-14 06:04

Lovely gym, really impressive. However, I attende...

Lovely gym, really impressive. However, I attended a boxing class on a Saturday morning. Unfortunately, there were not enough gloves to go round so we had to pair up and keep swapping gloves. All the gloves there were very smelly and you had nothing to wash your hands with. One of the girls said...

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Jeremy Maclennan
Reviews 1
2020-06-08 17:19

The gym is very well equipped with plenty on space...

The gym is very well equipped with plenty on space. The front desk staff are lovely. The only issue is that the pool is arctic. You need to be a really dedicated swimmer to get in. It s really really cold. I ve even tried having a cold shower to lesson the impact, but it doesn t really help.

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A my
Reviews 1
2020-06-03 02:10

I really like this gym, I'm not sure what more you...

I really like this gym, I'm not sure what more you could want.
Swimming pool; Jacquiz; Steam & Suana (separate for male & female); hang out area; class are okay; friendly staff; lots of equipment.

improvements I would say could be: class choices and more staff offering you technique on your exer...

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Christopher Haines
Reviews 1
2020-05-28 00:45

A great Virgin Active gym to work out in. Based ov...

A great Virgin Active gym to work out in. Based over two floors, the internet cafe and chill out area are on the ground floor, with changing rooms, showers and access to the gym are also on this floor.

Upstairs is the main workout area, with access to an aerobic studio, cardio machines of all typ...

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Kay Shah
Reviews 1
2020-05-11 15:26

I'm a long time Virgin Active member. I used Barbi...

I'm a long time Virgin Active member. I used Barbican yesterday which isn't my home club. I stupidly left my watch and bracelet in the locker and I am so grateful that when I called today they had both items safe in their Lost Property. It's an expensive watch and thank you to whoever handed it in. ...

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Adrien Tillier
Reviews 1
2020-05-02 10:18

One of the biggest Virgin I've been too! At Virgin...

One of the biggest Virgin I've been too! At Virgin's high standard, friendly staff, very tidy and good equipments. The place can get very busy at peak times, especially in the weighting area where the treadmill one is barely used. I would suggest to have more benches in the weighting area and less t...

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Tara Mansfield
Reviews 1
2020-04-15 10:39

Currently this gym is in the middle of a make over...

Currently this gym is in the middle of a make over so it may not be the best time to review but I am still really impressed with this gym! The staff on the front desk are always very friendly and the trainers in the classes are the best that I've experienced.

The changing rooms are a little small...

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Gemma Pont
Reviews 1
2020-04-10 23:17

I was delighted with the service until the pandemi...

I was delighted with the service until the pandemic hit. I have ben charged 2 consecutive moths despite my membership is frozen. Why do you have this option if it is simply NOT true?
You have NO EMAIL we can contact. You have NOONE taking phone calls (last time I tried I was 25 minutes waiting for...

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Harun Tulunay
Reviews 1
2020-04-09 23:52

Virgin Active Barbican is a middle tier gym in vir...

Virgin Active Barbican is a middle tier gym in virgin gyms (if your home club is a higher tier you can use this one as well), I only use this gym to attend group cycle class that Katherine Titterrell manages and she is the real deal. Every Monday evening is the best for me. Gym manager recently cha...

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Hannah Brown
Reviews 1
2020-04-04 00:03

Great and friendly staff, from walking in to chang...

Great and friendly staff, from walking in to changing rooms and gym floor, everyone you encounter is friendly.
The gym itself has great up to date equipment, with good offering of classes, some however I'd thought need lower numbers allowed, the body pump classes are always rammed
Changing rooms c...

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Robert De Marco's Adventures
Reviews 1
2020-03-25 20:25

The place is falling apart, steam room broken on a...

The place is falling apart, steam room broken on a weekly basis, showers just refurbished and since then now they don't have enough power, good luck in washing long hair with that tiny pressure.
Gym equipment is lacking and machines are outdated.
Not near enough proper training machines.. And the ...

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Sarah Drinkwater
Reviews 1
2020-03-13 06:39

Gorgeous high-tech gym with an impressive range of...

Gorgeous high-tech gym with an impressive range of facilities; boxing studio, every piece of kit ever including some scary looking trolley systems, bike rooms, running track, Power Plates, ladies gym, pool, spa, range of jacuzzis and body scanners that recommend which of their classes is best for yo...

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Jeff Blanton
Reviews 1
2020-03-06 19:57

I ve been going to this gym for a few years and ha...

I ve been going to this gym for a few years and have been a member of many other gyms too, so I have a good sense of where it falls.



Now, the negative. Overall standards for operations, maintenance, responsiveness, accountability and customer service at this gym are low. It is not a premium f...

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Sam Saltwell
Reviews 1
2020-03-06 06:13

This is a Tier 2 Virgin Active gym and though by m...

This is a Tier 2 Virgin Active gym and though by most gym standards is amazing, it really is just good compared to the top tier "Collection" Virgin Active gym literally just around the corner. The sauna and steam room is very nice (although unlike many other VAs, are both located inside the changing...

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Adam Frahm
Reviews 1
2020-03-05 09:59

Gym itself is ok, showers are lousy; no water pres...

Gym itself is ok, showers are lousy; no water pressure, most soap dispensers not working (and haven t been for months), mould in many places. Staff take the feedback nicely and pass it on I m sure but the centre itself is clearly not getting the resources to address it.

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Jack Banks
Reviews 1
2020-03-03 21:57

Large gym with great facilities! The pool is a lit...

Large gym with great facilities! The pool is a little small but rarely busy, it s quite cold so good if you want to get some lengths in! There are a lot of resistance machines and free weights to be found along with all the cardio machines you could ever want.

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