I ve been going to this gym for a few years and ha...

I ve been going to this gym for a few years and have been a member of many other gyms too, so I have a good sense of where it falls.



Now, the negative. Overall standards for operations, maintenance, responsiveness, accountability and customer service at this gym are low. It is not a premium fitness facility in terms of ethos or physical plant.

The maintenance of the changing facilities and weight areas of the gym is poor. The quality of finish on the walls, floors, lockers, plumbing, fixtures, mirrors, etc. is low. Dust, rust, scuffed walls and chipped paint can be found throughout. Weight machines and free weights are not properly cleaned. Floor and countertop surfaces in the changing rooms are often soaking wet. I have seen better maintained equipment at cheaper gyms (e.g., The Gym). It has taken months for the club to respond to reported malfunctions of some machines.

The weight area is often in a state of disarray, with plates strewn all around, bars loaded up even when not in use. Mats are frayed and falling apart. Equipment that s meant to sit together in one place is often scattered around the large floorplate, meaning users must hunt extensively for missing dumbbells, etc. Mirrors are cracked. Drinking fountains run at a trickle in some cases, and few have spigots for the sanitary filling of water bottles.

Many users of this gym seem unfamiliar with gym etiquette (e.g., unrack your weights, replace equipment where it belongs, lift at a safe distance from dumbbell racks, dry yourself before exiting the wet area of the changing room) but the gym does little to change their behavior. There is almost no signage informing members of etiquette, and new joiners are not provided with a list of conditions for using the space. Personal trainers sometimes themselves contribute to the mess and disorder when working with their clients, modeling poor behavior.

Management has not properly staffed for maintenance of the fitness areas of the club. Often there are no staff in sight. Very occasionally a staff member circulates to tidy up, but this is often at the end of the day. For the space to be orderly, there need to be staff doing this constantly, as well as more member education/compliance. Similarly you will rarely see staff cleaning equipment. And the staff who are tasked with cleaning equipment are usually low-level fitness trainers; amazingly the gym does not employ professional cleaners to clean the fitness area.

The staff who clean the changing rooms are friendly but again, too few. I have also observed these staff mopping up soaking floors with the same towels provided to members.

The gym provides no mechanism for feedback. A tablet for that purpose broke down in 2017, and has not been replaced. Emails to management sometimes go unanswered.

The group fitness classes vary in quality, but few are what would be described as cutting edge. While there are a few fairly good instructors, some of the top talent has left for other gyms and has not been replaced. Those seeking a really challenging group fitness experience need to supplement VA classes with specialty studios or facilities like CrossFit, Barry s Bootcamp, Third Space, etc. Management never inform members of substitute instructors, even with the digital app platform at their disposal.