If being served by Hwan ask for someone else. He d...

If being served by Hwan ask for someone else. He doesn't understand simple questions but pretends he does. The first day I called to book a relaxation treatment for my birthday the following week I spoke to Hwan. He said he wouldidn't have to speak to someone else about availability and he would call me back in 30mins. 2Hours went by so I decided to call back. Hwan then said he has to speak to another person and would call me back on Friday. Friday came and I still had not heard from him, so I called back again and spoke to someone else who let me know that the website is wrong and they don't offer relaxation treatments at that branch and referred me to Moorgate. By this time I'm furious. Spent the weekend trying to get through to the beauty team in moorgate to make a booking but to no avail. Then finally first thing on Monday, today, my birthday I managed to get through to the beauty team for them to tell me they r fully booked until March. So upset. Now I will spend my birthday at home with a bad back from my occupation. Hwan you are a dooshbag. If you don't understand something, say or use Google translate. Angry, upset but who cares.