TNT express Australia in general is an absolute joke of a company. If you want nothing but headaches and disrespectful people that don't know how to deal.with customers nor run a company, this is the place for you.
Had 2 large parcels containing 2 items on a pallet from Melb to Syd .. been lost i...
Same experience with the guy who had put the review below me. I was home all day and i received the text from TNT at 7:45am, after i waited and none buzzing my apartment until 1:30am i check through the website and it said customer was not home and they were attempted to deliver my packet at 11:33am...
Ridiculous service. Kept changing the delivery date without any concrete reason and keep giving false delivery dates. I would rate it as negative 5 if possible.
I have been waiting on an urgent package to be delivered to Alexandria this week, checked tracking details on tuesday and it said out for delivery, that evening it said back to depot. Called up the next morning and they said they would put in an enquiry and that it would be re-delivered that day, ho...
Possibly to worst Courier company in Australia. Impossible to talk common sense with and expect resident s to stay in for one to two days all day to wait for their delivery. Staff admit driver will NEVER call mobiles and despite telling you they will leave an authority to leave parcel from if they m...
Terrible courier company, terrible customer service. I would have given minus if i can.
A driver who dropped of an item for me was unwilling to help me carry it inside my factory, that surprises me because lifting heavy objects is required for his job and he was physically capable of doing so.
Direct Freight is amazing.
If you want to deal with liars, incompetence, negligence or enjoy chasing freight around the country, being promised things that never eventuate and are just so lucky to be graced with what can only so insignificantly be described as customer service choose TNT. ANY chai...
Explain how a parcel ordered by my colleague on the same day and time, from the same vendor, get delivered; but my parcel fails to turn up? As TNT, I'm sure they can.
I would like to express how absolutely appalled I am at your service.
I was told item's were to be delivered on Friday 24th of February. I am still waiting and it is now the 1st of March. What makes it even worse is that the items have been sitting 20KM away in your depot since Friday!
I have...
Had a parcel shipped from the US paying premium price for express so i could track and know which day to stay home from work to receive, seeing as they say it will be there between 9am-5pm (as if that gives you any idea).
So nothing comes that day. Check the tracking later that night to see "custom...
Stay away from TNT if you want your items delivered, drivers are a law unto themselves, they said they could not deliver because no one was there, sitting here with door wide open waiting for the parcel, no truck came. No accountability, they stuff your delivery and it's just bad luck, even on premi...
Horrible! Worst couriers in OZ. Package is 5 days late, and has been sitting in the depot up the road all week, Track & Trace says they have Proof of Delivery image, so I called in. She says it the address is incorrect. She reads it back to me and it's my correct address, then she says it was never ...
The Christmas Scrooge. Package sent to me a week ago, well in time for a pre-Christmas delivery. Nothing on website tracker. Contact sender. They track it down. Allegedly no one home at time of delivery but nothing left in our mailbox. Apparently redirected to a newsagent that is closed for the next...
So poor and disappointing that it is hard to find the words to describe. One star is 2 stars too many!
I called them on Wednesday they arranged the delivery for Thursday, they didn't deliver it, they rearranged the delivery for Friday, but they could not deliver it again. As a last resort I rushe...
TNT - big FAIL! Delivery company who can't deliver! Get a push bike :0
They claimed they delivered my package however they did not!
Unreliable, incapable company. Do not use them or accept them as couriers from suppliers. I had items delayed by over 1 week. Promised it would be delivered next day on express but they didn t follow through, communicate with me or leave honest notes on files regarding their promises. This is the se...
What else to say. Delivery was 2 days late for TNTExpress - that says a lot.
Not bothered keeping us in the loops. I had to call them to find out what's going on... Trying to blame me for not updating the address. What ???
the worst i have ever used. why the lowest mark is one start but not zero? that's not fair
Doesn't even deserve single star. Google should have a negative rating which can be used exclusively for this service provider. Pathetic customer service representatives and rude Support Manager. I dont understand why Apple chose this pathetic service to deliver our precious phones. Not even worth ...
No other delivery company has let my self and my clients down as frequently as TNT. In my experience, they will let you down too.
I have been waiting the parcel for all day long but eventually I just received a message without anyone who rang the bell saying the receiver is not at home and redirected to the local exchange location. Completely wasting my time and what a bad courier!
I have been using couriers for the past 4 year for my small business TNT is the only one I found that I could rely on, other major couriers have let me down many times. TNT have never failed to pick up and they have always delivered in a very reasonable time. Peter - Tuff Stuff Washrooms
poor pickup service .slow accounts department we've paid our accounts monthly now they cutting us off requiring fortnightly payments...with no warning
40 years our company has had with Comet/TNT. "Fedex Infuence has been very unwarming and strained, BRB
BAD BAD BAD, On hold for 15 minutes, then got hung up on. Called their head office and was told that due to a "service disruption" that calls were on queue for over an hour. At no point while being hold was I advised of a significant delay and not even an update on my place in the queue. Lazy servic...
OK for letters, but absolutely shocking for air freight - a terrible terrible service that fails to meet expectations again and again. The organisation is to big to care and to badly organised to deliver.
If I could give zero stars I would. They lost my parcel after a week of it sitting around sydney. Staff kept promising they would call back but they never followed up on anything
The worst in Australia. They do not communicate, do not have any management, no call backs and do not do any customs clearance. Had to make a complaint to the ombudsman in order to get my package out of their depot.
A large package was picked up from our house, all relevant paperwork arranged and it DISAPPEARED, LOST, NEVER TO BE SEEN AGAIN
Stolen or bad management is the only answer and we can't even get the freight refunded. Disgraceful company attitude. Be very careful with these people
The TNT delivery guy abused me because he claims to have waited, even though I was literally at the front door waiting for him. He was in the wrong place. He was SO disrespectful and rude over the phone and tried to intimidate me.
I want to give a minus rating, but unfortunately it is not possible! I have just spent 50 minutes on the phone trying to track a parcel after the driver left a card in my letterbox. I was informed that they can't do an address search or a suburb search. Driver's handwriting on the consignment card w...
Terrible service, unreliable drivers, rude customer service staff and a horrible automated phone system.
Very poor customer service regarding resolving major issues caused by themselves. They will provide no resolutions and rely on legalities and fine print to do this.
Missed a delivery today, I called them to see if it was possible to redeliver they called me back. To rearrange delivery, same day
I can't ask for more than that.
Thank you.
DO NOT USE TNT EXPRESS, COURIER SERVICE OR ANYTHING RELATED TO DELIVERIES BY THIS MOST USELESS OF COMPANIES IN ANY INDUSTRY, apart from perhaps some taxi companies!!
After being reasonable with TNT for most of this year in working with them, I've decided after the last delivery (Never Again) that t...
A lot of negative feedback a years back and apparently it hasn't improved. Possibly the worst courier I ever encountered. Unfortunately I didn't choose it, but Apple uses it to delivery the iPad that I ordered on the Apple store. It didn't give me any notice in advance, just an SMS two hours on t...
Easily the worst courier experience of all time! Twice had a delivery driver not turn up and say they had, then had customer service lie and tell me the package was still with a driver when it had already been returned to depot. Never again!
Horrible experience with the Italian Team TNT and strongly suggest customers use an alternative site for shipping!
Great team located here helping run a great company!
terrible TNT delivery terrible TNT services.
specially the TNT service staff who worked on 2ed September 2020 in the morning named Bill and his manager Carmon.
I provide all information correctly and waited at home for already 5 working days already. I still haven't received my parcel until no...
We have had $700 worth of stock sitting in limbo for 3 weeks. No one is able to tell me whats happened with it despite my repeated enquiries. I am constantly told "we are looking into it" and a result is never achieved. On asking whether I am able to make a complaint or claim the stock under insuran...
No feedback for delayed parcel or uncertain address. Doing same action again and again for couple of days with no result. Just waste of time for huge money
I'm actually surprised that it turned out great for me. Upon seeing all the bad reviews, I kinda doubted TNT's service but the driver arrived 5 mins early, rang the doorbell, and was a nice guy too. My boxes arrived in Brisbane the next day, as promised. I have received updates by email and it was r...
TNT lost 12 boxes that were suppose to delivered from sydney to Melbourne and they lost all of them and they dont have any trace of it since 3 weeks and no one respond or attend to query. very pathetic support and customer service. never to use them again
Multiple calls (5), multiple promises made, not 1 email or call back, so delays that could have been avoided and solved in minutes. Nope all the while, not a care when I had to call from overseas and sit on hold every time, and get nothing but hollow promises.
Call centre staff all sound like the...
Terrible Service, waste of time and money.
It took them 18 days to ship 7 boxes from Hong Kong to Sydney! we arranged 3 shipments from HK to SYd with other couriers after that and all arrived earlier and it took them 8-12 days to do delivery.
TNT rep promised that due to delay in shipment Via Sing...
Always miss me, and I wanna send me again need wait for 1 week ! That's glasses is important to me , what the hall your always send to me after 1 week! Did u try u not have glasses and must to work one week!!!!!
Asked for a re delivery on the 29th of December, it was attempted on the 27th of December. After a rude customer service agent explained I had the date wrong and had to reschedule I rescheduled for the 28th and cancelled my morning plans.
Package arrived is a gash in the back near the word "DO NO...
172 one star reviews, make it 173. This clearly says that these guys couldn't give a stuff about the business or the company's reputation. An urgent medical device was on order which got taken to the newsagent, despite clear instructions to leave it at the doorstep. The best part? Nobody bothered to...
The worst delivery company. Didn t inform me about delivery date. I just got to work when they rang me they are at my house. I said I can be there in 15 mins, they said nah we dont have time and they already left the card. He said they will redeliver next week. Worst delivery company in Australia.
Sorry but TNT are a very poor excuse for a freight company. The quality of a company is the way they handle problems, but TNT has the worst customer service I have ever come across. I am a TNT customer and shipped out a package which was damaged in Transit. I had included insurance on the package bu...
Flawed delivery system harking back to the bad old day and appalling, defensive customer service.
The many other delivery companies have elegant, efficient systems. Multiple items received during this lockdown period, not one problem.
Here I am chasing a parcel that was attempted to deliver ...
TNT appears to be one of the more incompetent of the courier services available - definitely use one of the more reliable ones (e.g. DHL) if you can.
Most recent example - they were meant to deliver to a business in the CBD, but apparently their driver "couldn't find the building".
This was a ...
Random parcel dumped on my doorstep. Wrong street. What a joke
26/12/18 If you want something from Apple, go to the Apple Store because TNT Express will make sure you won't get your parcel!
09/12/19 ooops they did it again. This time they claimed that nobody was at home. However, all parcels can be left at the building administration
Once again I paid TNT ...
WORST experience ever. i wish to give 0 if i could be.
i have been waiting for 3 days, at home, doing nothing, just for a package . How can they expect, during weekdays, i have to sit at home waiting for the delivery? we all have work, school and something else to do.
So, TNT's driver delivered my items (13 boxes @ 10kgs each) and had an old lady sign for them (because the recipient was not home) and the driver left all 13 boxes on the top of the drive way IN THE POURING RAIN. $9500 worth of damage.
Abby from customer service was 100% friendly and helpful
your mumbai clearing team Meenakkshi Barberkar & Mr. Anthony is totally care less and said it's heavy backlog and we have not sufficient staff so we can't bother for your four pending shipment from last three months
shipment no. 220996205-220996253-220996297-322565753
Hi I have been waiting 6weeks for a package that has been sitting at there Darwin depot for a month not impressed
They are by far the worst transport company I have ever used
They lost my parcel and ruined someone's birthday gift. Thanks TNT. if you are a company currently looking for a courier company definitely avoid this one as you will have lots of complaints!!
Without doubt, one of the worst couriers around, in my two consecutive experiences. Unfortunately, I was at the receiving end and hence beyond my control.
The worst freight forwarding company in the world. I have waited for a week and still haven't received my package although the tracking details say the package has reached the Depot and out for delivery.
Even 1 start is too much for this poor excuse of a service they provide.
Worse service ever. I sent my personal effects using TNT. Apparently FedEx was supposed to do the delivery and TNT customs clearance. Goods arrived on 17th August and on 28th I receive mail from FedEx that my packages will be ...
Rang about my delivery before Christmas after wasting pretty much one whole afternoon trying to chase them up finally someone had the guts to tell me they had mailed my package to the wrong place - its one thing to do a bad job as a delivery company its another to lie and decieve. Just tell me the t...
There is always a problem when TNT is involved. Dishonest. This time my wife spent a three days awaiting for an parcel because we know how bad it is. As we expected, TNT did marked this item as delivery attempted and card left while no one from TNT shown up in our community at all! The more disappoi...
By far one of the worst courier company in the world. None of them know what they are doing and there tracking is not live.
I was there for job interview, the manager was totally unprofessional, she changed the job while we were in the interview. That was really sad. I don't know how they hire such managers ( Hazel Whatever)
Very bad, they don't even help their customers who pay for the service
The worst company to deal with first you get the answering machine which is very annoying you have to repeat the consignment number million times for it to get it right second when someone answers they are not very helpful at all.
What about the delivery people they don t even bother to knock on th...
Doesn't know how to take care with the items when there is sticky tape said fragile but having that deliver man junk my item on the ground so hard and sure enough it's broken.
Shame there is no half star rating.
I am amazed that these guys are still in business.
Like their more popular explosive namesake TNT will irritate on contact, is unstable and leave a path of destruction in it's wake.
Google TNT review read the many tales of woe and misfortune and avoid at all co...
worst customer service ever, my parcel sitting with them more than a week, every time i call them its with the delivery driver, but never gets delivered ,
DON'T EVER USE THIS COMPANY. They have had a good driver, but he must be on holiday. They don't even have someone who can correct an address.
Yeah.. DON'T!!
Just don't use them. The customer service staff are dreadful. Ruben is not even a human being. Ruby is full of herself. Alison is an outright cow. I've come to know these three quite well over the last ten days... While trying to find urgent medication that was sent through them, I'v...
What an absolute joke, go with DHL, or e-go these guys are clowns. Waited around all day for them to pick up a parcel, despite being promised the following none of it happened: confirmation call before 10, pick up before 12 (arrived at 3). When they finally arrived the driver had no paper work, no c...
Couriers repeatedly don't bother to come to our place and deliver items. Instead they mark it as "no one home" and i have to go pick it up. Of course the there's never a card in our mailbox cos they never came!
Lazy liars.
I thought courier please was bad. TNT is 10 times worse. They cut me off deliberately in the middle of the call where I want to discuss redelivery after the driver did not ring the door bell and wrote wrong details on the card. Worst company ever.
Pathetic service - useless website, useless automated call center. Arranging re-delivery is just impossible.
NENER USE THIS fast post i wait 7days and no one call me and no one care there have a Lv X Supreme handbag can you feel me? i never use this post again, that terrible.
unreliable, poor service, can not be trusted!
deep condolences for them
delivery status not changing for more than 10 days, lost in transit.... worst ever
TNT: a culture of running incompetent services
We have never experienced such a bad service as with TNT recently. I think over a long time in dealing with customer s complaints they have been developing their unique way of doing business. Instead of improving their services, they have reached ski...