Amanita Pixie

Review of TNT Express

Yeah.. DON'T!!

Yeah.. DON'T!!
Just don't use them. The customer service staff are dreadful. Ruben is not even a human being. Ruby is full of herself. Alison is an outright cow. I've come to know these three quite well over the last ten days... While trying to find urgent medication that was sent through them, I've been belittled. Laughed at. Lied to and treated like an idiot.
I've been told repeatedly it will be coming today today today everyday.. Stay home. I even got told repeatedly by TNT that the driver tried to deliver, only to find out the driver was not actually working that day. I've been told they've been here most days (we have CCTV and they haven't)
I ended up ringing head office to actually get through to someone who would listen and help. Their system is so bad, so unreliable. The tracking system only works for metro regions and the customer service people stink. I bet most of these bad reviews are due to call centre staff being a bag of peenies more so than messed up deliveries. It's like they've trained them to be infuriating, vague and rude.