Texas Utilities

Called city of Dallas to see what was taking so long and they told me to call credit services and they never answer! I left 3 voicemails and even when they finally answered they put me on hold for an HOUR!!! Didn't even get back to the call just clicked. Awful service

I've been having a water bill the prices of a car note nothing under $200 the claim I have a leak but neither the landlord or the city of Dallas want to be responsible for it

Great people working with outdated/inefficient systems. We've had water cut off twice due to system errors and bugs in account transfer. Always call in and calmly explain your issue and they'll help you get to the bottom of it. I don't know if the water Dept is running on SAP too but whoever powers this system needs to be held more accountable. After seeing how payment info is processed I wouldn't trust using anything other than a virtual acct number with the city.

It also doesn't help that no one at the city is managing this Google listing. DWU this isn't social media, this is a communications channel. Use it.

Called the phone number on my water bill as to why I have 2 accounts for 1 property. The rude lady on the phone told me she can t answer it and I have to call DALLAS water. The number on the bill is the only number for DALLAS water. She wouldn t forward me and can t ask my question. These government agencies are unbelievable. People need to start getting fired and replaced...

I like having water, so that's worth a star. The customer service was terribly unhelpful. After receiving payment for water to be turned on, our service was turned off. I rushed from work to meet with the technician who would turn it on between sometime and another time (no stated range of arrival time). It was important that I be there according to customer service. While I was home, a man in a Dallas Water truck drove up to the front, opened the lid, turned on the water, then left. I missed work for no reason because customer service did not have solid answers and expected someone to be home when it was unnecessary.

I haven't had water since June yet they send me a bill for $224 in usage charges for July and August, also stating that I used 21,000 gallons of water. How can I have 21,000 gallons of water usage if I do not have water sevice? They keep telling me that maybe I have a leak but again how can I have a water leak if I do not have water to leak?

When I signed up for new service in the spring Dallas Water Utilities employee attached a billing address from a old utility account at an address from 15 years previous. My bills were sent to a wrong address for 3 months, then I got disconnected for "non-payment". Luckily I caught it immediately and was able to call them, throw money at it, and get reconnected same day. However, none of my fees are being waived for the inconvenience. I am being scolded as if all this ridiculousness is my fault. And they will not release the employee's name who made the error so I can file a complaint with the public utility commission. Shame on a public utility for being such jerks.

Hello i had a nice lady to help me and
She told me she will stay on the line to make sure everything were right great customer sevice no complaints.

The reason why I dislike automated systems like the COD one, I coughed and then it said, "Thank you for calling, goodbye." Goodness!

There should be a NEGATIVE STAR SYSTEM..
Reg: Rental Property
I called to reinstate the Water account under Our Business Name. The, former Tenant left an outstanding Utility Bill. The 1st Customer Srv. Rep. Told me I had a balance, but I had to hang up pay on line or automated line, I did. Called back I talk to another Rep. And she "INSISTS" that in order to get water turned ON, I must gove them a copy of my Deed, Proof that We own this Property..I ask Why? I said can I use my recent City of Dallas Tax Receipt, Where it shows all the proof you NEED..NO! She said... I open up the Gates of Hell to find all the proof..
My Husband Drives Downtown Dallas, gets to counter..And a Most kind young Lady said all I need to see is your Drivers License.. ..

My husband and I made a mistake thinking our water wasn't turned on the date of service and I talked to Tamkia and Tiera and they both were so helpful and kind! They had great customer service!

I had to wait on hold forever. they need more help, or get their employees to answer the phone.
They incureage you to leave a voice main and they will call you back a day later. There is a reason I'm calling today.

Been calling and emailing them literally everyday for more than a month due to a water valve leak on the city side. No one has ever replied

this is the most terrible customer service ever......tax payers are being robed

The city of dallas water has the worst automated telephone system of all the utilities and the worst customer service department. They are unavailable or uhelpful and not efficient.

Long wait time, call center employees poorly trained and bad at helping with basic requests. What I expect from the City of Dallas.

This company is the worse ! Never answers the phone calls and even after paying water bill no one comes to connect it !

Why send a letter pretending to understand my situation, when on the very same day I call to change the service to my name, you later disconnect it? Without any notice. Is this standard procedure?

Trying get water connected, called 3x, put on hold, no answer. Still waiting for "Call back service" to call me back. 3rd day without water. If i could give a "0 star" I would.

Customer service representatives are always incredibly UNHELPFUL. Service techs do not call ahead, and thus the utility department expects someone to wait for an entire day. Every time I call on business, I get treated to a five minute recorded spiel about 'listening to all the options', and am nearly never able to contact an actual representative. Dealing with this utility company is the worst part of my day, every day.

Excessive hold times to talk with a service representative. Called multiple times and held for over 15 mins.Finally gave up!!!

I have contacted 311 by phone many times and they have always been helpful. With the Corona virus epidemic, the wait time has been a little bit longer So yesterday I just tried the 311 app, sohso I will get the service request completed within the 5-day time period. Every city customer service agent I have spoke to on the phone has always been extremely helpful and very polite

I switched the water at my rent house to my name but instead they turned it off.

Unreachable unreachable unreasonable
Stupid Govt computers

Worst company ever . They make mistakes and we have to pay for them. Especially the ones at credit services . They cut our water off due to there stupidity and still have the nerve to tell me we don't have to keep calling them . Like what the hell they don't care because we are the ones with no water .

This department needs more people to work, I scared to call because it always wait for very long time (more than 30 minutes) and sometimes disconnected after long wait, I tried to leave number, no one ever return my call and I have to call again, no choice but wait. I think the call back service will work if they will return all calls.

I have been impressed with their customer service each time I ve interacted with them!

I have called these devils over 40 times and the line stays busy. The worst people I have ever dealt with. I wish we had options on who to use. They leave us with no options but too keep using them

Best of luck trying to contact this department by phone. I just get disconnected thank you for your call, goodbye!

Extremely bad customer service, the supervisor Bianca was very rude after I had made an overpayment on my account and did not want to refund my money! Its close to Christmas time I made an honest mistake by paying my light bill fee instead of my water utility bill. They want to keep my overpayment as credit!! I have been a customer for 18 years +, always make my payment on time and this is how they treat their customers?!?!?

Been trying to get water for 3 months and haven t been approved every single time even when I give them information

7512 Santa Rosa
Dallas Tx

Need on line account setup for Ruth Ward.

Thanks

They are terrible and unprofessional. Always answering with attitudes or don't bother answering at all. People don't have time to take off to go in person just to not get help. They really need to train better and monitor their calls. I am going to figure out who I can escalate this issue to because it's not right for them to answer to people like that.

Tree roots blocked my line to both my toilets (right in the middle of prepping for a colonoscopy!) and I called the city (after hours) and Chuck and his crew were out within 45 minutes and solved the problem, much to my relief. They were awesome!

I was outside my house a few days ago, and a Dallas utilities pick up truck passed by three times. It made me suspicious and when I checked the plates they were Oklahoma plates. Is that acceptable? This is besides the fact that they shut my water off for no reason. I was showering when the guy turned it off. There was no leak and it was paid. Horrible service.

Worst phone customer service ever! You can't talk to anyone because it keeps hanging up on you! 3 days in a row and I have called multiple times at different times of day and it's the same thing over and over. And BTW, no I don't want to take your stupid service survey!

I went personally to city office to change my billing address and not getting any bills since February !!

Trying get water connected, called all week. LAST WEEK. They finally told me last Friday they where gonna connected that day & nothing ONE WEEK without water and I have 4 kids at home. If i could give a "0 star" I would.

We are moving and they switched our closing day from the 5th to the 16th, I had cancelled the service and totally forgot to call them again. My water service was disconnected yesterday due to my mistake, when I got home from work at 6. I called first thing today and Sherri answered, she helped me get my water service reconnected today and was very helpful and sweet!

Bring a copy of your privileged liens - or else they will allow you to pay without giving you a release! Eventually got a release after 2.5 hours of back and forth with their lien expert.

This place has started to make people pay high bills and claims need to do some things with the meter. Very mean acting customer service people.

Customer service is just terrible. They sent me the incorrect bill for 3 solid months in a row and couldn't fix it.

Picks up curbside trash maybe every 2 weeks but charges for every week services. Dallas= corruption.

Be aware that a large pump and piping rental company named Rain For Rent will pump raw sewage and oilfield fluids and use the same pumps and piping for potable drinking water. Be aware before your clients have a hepatitis outbreak

...I had them for couple year's I never had a problem with them... and I call them I get friendly people... so ya.. I like them thank you :)

CALLED AND CALLED. KEEP GETTING DISCONNECTED. OH THAT'S RIGHT THEY WORK FOR THE CITY THEY DO NOT GET PAID TO ANSWER THE PHONE.

Very good service when I call them about a problem. Had a meter that I couldn t turn off, because it was so old. Guy from DWU came out on Sun. evening and turned it off. He said I should get a new meter in case this ever happens again. Got a new meter the next week.

The call center reps are a mixed bag; some are awesome, and some are completely awful! There is, however, one particular woman who works in the Credit Services Department who is absolutely amazing! Her name is Schendi, and at 4:39 on a Friday afternoon, after all her co workers had left for the weekend, she went above and beyond to make sure my water services were restored! I hope her supervisors read this and give her a well deserved bonus!

city worker are the workless people in the planet, I had report a water leak in my work area about 10 times they just come and look at it and leave, and if you ask them when is going to get fix they answer with attitude.

In comparison to Grande Prairie, Dallas County is not that thorough because I was told on the phone they only go to the meter to test water pressure. " Dallas technicians don't test on the side of the house" and not test from the outside facuet. Grande prairie will actually go to the house test the outside faucet for water pressure and also the backyard as well as the water meter. BUT TYRON radio 182 from Dallas water untility was extra helpful in helping me find out why my water was so weak coming out of my house!! My pressure was good but very little came out. He took the time (not too long) until he found the problem! My water hose had a bubble and all the water was not coming out. Thank you Tyron! You are awesome!! Give this man a raise!! You go the extra mile!!

The city of Dallas is approximately as efficient as a Soviet era bread line, and about as amicable and helpful as a doll with a pullstring on its back, repeating the same useless information over and over.
Long story short, they cut my water two weeks after moving into my new home (despite the fact that I applied for service) because of an INTERNAL permit issue. Calling their office while being forced to pee in the yard with my dog simply yielded "we cant activate service because there's an open water permit on your property, you need to call the permit office". Call the permit office, and I get voicemail. Drive to permit office, and they say that they have an internal permit for work done by the city, and since the worker never closed out the permit, they can't turn on water at my home. 48 hrs later, and they are still trying to figure out how to close the permit so I can get water service at my new home (which I had before they cut off). The city of Dallas makes WW II era Stalingrad look efficient by comparison.

They say I owe 8'000 dollars .. I have to get me a lawyer , I will not pay no 8"

Phone line seems to be busy every other month and the online system is a joke. Have never been able to pay on there.

Terrible service.. Constantly having to call with issues with the epay system. So far I've been charged $30 fees a total of three times in less than a year for mistakes they have made, and yet they won't take the fee away. I guess this is what happens when you have no other options for water service.

City of Dallas web site is a joke. Website looks like it was designed in 1990 and provides no emails to any departments, some pages do not work properly etc. Please update, provide email contacts and live chats.

I called to check on an issue and the customer service person was very nice and very helpful

If I could give them no stars I would terrible customer service wait holds are 40 min long just for them to transfer you and that department don't answer

I need to request material pick up and all numbers are busy for two days now. Bet they will give me a ticket if I set my materials on curb!

I submitted an app for water, never got a bill and they shut off my water. Say I should pay an "inactive water bill usage" and then they say they "don't do same day service." Terrible customer service.

Calling to get service and the number is BUSY. Calling 20X and it's still busy. What is this, 1994?

I'm not happy at all with this nasty water I've been calling trying to get some help with this mess it's horrible it turns my skin white when I bath and it's done took out my freaking hair sores are breaking out on me from scratching and I smell bad and the Land Lord want do nothing I can't afford to move I need some help with this bull s can somebody do they job and the service was horrible people very rude Dallas water employees sucks

Come on people2 stars is way too generous I wouldn't give 1 except less won't register. The most circular logic I've ever heard. Customer service? Now there is an oxymoron. I have a meter that isn't reading correctly. It reads VERY high and guess what. They can tell by just looking at it that it is perfectly fine. My house uses no water, the little wheel doesn't spin inappropriately yet I am using 40,000 Gallons a month in a single family home. The meter was changed when I bought the home in July and guess what, before that the very same house used a "normal" amount of water! Guess that meter was reading WAY too low! Hell $500 water bills are normal... right?

Paid my water bill and still had my service cut off even tho they see I paid. Now I'm stuck with no water until the morning because of an error on their end.

ABSOULUTE NIGHTMARE!!! The answering service hangs up on you before you can get to the option you need! ALSO, they have turned off my water multiple times even with current up to date payments! This is the worst business model I have ever experienced.

Been calling them about my trash that s been sitting in front of my house for three weeks,while the trash man/truck picks up my neighbors trash but not mines like I don t pay my water bill.. but I m being charged every month.. called to have the supervisor call me but like I stated it s been three weeks and still nothing from him and my three week old trash is still out front.. if I could change my water company I would.. y all sucks

The City if Dallas and Water Department do an outstanding job. Thank you very much

Can't get through to speak to someone....always a busy signal. One time I did get through, I was on hold for a L O N G time. They offer a service to leave a message and they will call you back within 24 hours. Now 72 hours later and still no return call. HORRIBLE CUSTOMER SERVICE!

Horrible service all the time. Always an issue, always expecting something to be wrong. System prehistoric...upgrade this century please.

Water leaked from my meter so much that the ground sunk and my sidewalk had to be replaced. They didn't pay a penny or even offer when they knew they were stealing and wasting water. PATHETIC!

Their automated system is the worst of any automated system that I know of. And that is saying a lot!

They never answer , your on hold forever and when you leave a voice mail they never return your call !