There should be a NEGATIVE STAR SYSTEM..

There should be a NEGATIVE STAR SYSTEM..
Reg: Rental Property
I called to reinstate the Water account under Our Business Name. The, former Tenant left an outstanding Utility Bill. The 1st Customer Srv. Rep. Told me I had a balance, but I had to hang up pay on line or automated line, I did. Called back I talk to another Rep. And she "INSISTS" that in order to get water turned ON, I must gove them a copy of my Deed, Proof that We own this Property..I ask Why? I said can I use my recent City of Dallas Tax Receipt, Where it shows all the proof you NEED..NO! She said... I open up the Gates of Hell to find all the proof..
My Husband Drives Downtown Dallas, gets to counter..And a Most kind young Lady said all I need to see is your Drivers License.. ..