When I signed up for new service in the spring Dal...

When I signed up for new service in the spring Dallas Water Utilities employee attached a billing address from a old utility account at an address from 15 years previous. My bills were sent to a wrong address for 3 months, then I got disconnected for "non-payment". Luckily I caught it immediately and was able to call them, throw money at it, and get reconnected same day. However, none of my fees are being waived for the inconvenience. I am being scolded as if all this ridiculousness is my fault. And they will not release the employee's name who made the error so I can file a complaint with the public utility commission. Shame on a public utility for being such jerks.