Called the phone number on my water bill as to why...

Called the phone number on my water bill as to why I have 2 accounts for 1 property. The rude lady on the phone told me she can t answer it and I have to call DALLAS water. The number on the bill is the only number for DALLAS water. She wouldn t forward me and can t ask my question. These government agencies are unbelievable. People need to start getting fired and replaced...